Carlsbad Seapointe Resort — Hotel in Carlsbad

This is our first visit to Seapointe. Room 222, July 20-27, 2025. When I went to bed at 9.50pm I noticed I had several ants on my bed and my pillows. We searched around the bedding area and found literally thousands of small ants crawling along the baseboard and carpet behind the bed, along the wall, and into the bathroom. When I moved the nightstand, an ant trap was under it and had hundreds of ants crawling in and out of it.||I called guest services and spoke with Michael. Michael had a very matter-of-fact demeanor with absolutely no compassion or empathy. Michael had complete disregard for our situation and was downright callous. He stated there was nothing he can do to help us and that I could speak with the supervisor on staff when she comes in the morning at 9 AM. He did tell us that they were aware of the problem and it has been happening in several units.||I asked Michael if someone could come and spray for the ants. He said that it is out of his hands and they have to contact the pest control company. I asked if they had any kind of spray that we could just use for the moment and he said no. I asked to be put in another room but was told the resort was at full capacity. He did tell me that he would see if there was a rollaway bed available and would call me back. I made him aware that we needed two of them because they are small sized and we already had people sleeping on the pullout couch.||He did not call me back, I called him back 15 minutes later. He told me there was one rollaway bed available in the entire place. While waiting for him to call back, we tried to move the bed to a different wall in the bedroom but there is a bottom platform that will not move. I asked Michael if someone could come and move the mattress into the living room and he told us there was no one on staff at that time that could help. I told him we tried to move it ourselves but I have a bad back and neck and didn't want to hurt myself. Again he said he could not help.||Michael told me that if I had called earlier he might have been able to help. I didn't go to bed before 10 PM, so how would I have known there were ants on my bed.||Michael seemed to not understand that we were not willing to sleep in a bed that had ants on it and all around it. He even said, "can't you just sleep there for the night?" I said to him, "No offense, but would you?" And he did not respond.||Alex, from housekeeping, brought the rollaway bed to our room. I explained to her our situation and told her that Michael said there was only one rollaway bed available and she said that was not true. She said she was told to only give us one because the rooms are only allowed one rollaway bed. I showed her the ants and she agreed that it was unacceptable. She was very kind and empathetic. Alex agreed there was no way we could sleep in there, which of course I recognized. She brought us a second rollaway bed. I cannot believe that there was another rollaway bed available and Michael was not going to give it to us.||When Alex came back, she pulled the bed away from the wall and found all kinds of food crumbs and Fruit Loops behind the head of the bed. It was not from us. I don't eat in bed. Ever. It was not our food. She cleaned it all up. She brought a spray bottle of pink liquid and sprayed around all the edges of the bedroom. She took all of the bedding off of the bed and removed it from the room for us. She asked if we wanted her to make the bed but I told her there really was no point until the ant problem was cleaned up. ||If it was not for Alex none of us would have gotten any sleep as we wouldn't even have had somewhere to sleep except for the floor. Alex has spent over an hour taking care of us. I am so grateful for her. ||We all slept (what we could anyway) in the living room with the bedroom window open and the bedroom door closed so as not to smell the spray which did not have a strong scent anyway. The entire process took a couple of hours, so now that 10pm bedtime was after midnight. Adults in their 50’s and 70’s were sleeping on a pull-out couch and rollaway bed. Imagine how we all felt in the morning.||This morning I was in the lobby to speak to the supervisor at 9 AM because that's what time Michael said she would be here. The girl at the front desk told me she was not sure why Michael said 9am because she does not come in until about 10:15 or 10:30. I explained briefly my situation and she contacted housekeeping to do a deep clean in the room.||Angelica from housekeeping came to clean. I explained to her what was happening. She called her supervisor to find out what she was able to do. She cleaned the walls and the baseboards of the bathroom and bedroom with Clorox and soapy water. She said they are not allowed to spray because of ingesting the chemicals, which of course I understood.||This has completely ruined our experience here at Seapointe and we lost significant vacation time and sleep. I had a pain flareup and migraine from sleeping on the rollaway bed. I spent the next day in bed trying to get rid my migraine before my travel home the next day. Not a great way to end an expensive trip.||Up until this experience we were having a nice time and were prepared to post a positive review.||It cost me $1818 for one week with the cost and use of my timeshare points, and RCI rates. That is before we add in the daily costs to stay in the unit. I also tipped Alex and Angelica $20 each for cleaning my room and helping us. So we are over $2000, a complete night loss of sleep, significant lost vacation time, our stuff is all in the living room and we can't even access the kitchen because we had to move the kitchen table into the kitchen for the rollaway beds. ||Interestingly, when I opened the door for Alex to bring in the first rollaway bed last night, a piece of paper fell to the ground. It was the paper that states that we will be receiving a survey and anything less than a 5 is considered a failure and you would prefer for guests to reach out to you before completing the survey. No, I would not recommend this resort to friends and family. ||I understand that places are going to have ants, but the way that it was handled and the loss of vacation time, sleep, and pain is completely unacceptable.||I went back to the front desk at 10:20 AM and spoke with the supervisor, Miriam. She listened, and was very friendly and empathetic about our situation. She offered to waive the daily resort fee. She also offered to move our room for our last night.||I told her how much it cost us to be here for the week and I would like a complementary return week this same time July 2026 to compensate for our issues. Miriam said that she has to push that forward to higher up management. She told me the signature on the letter placed on doors is from an old general manager, but she said she would email the ‘acting’ general managers. She gave me their emails so I could email them as well. ||In the email I stated what happened and said I would not post the negative reviews to their survey, the property management company, RCI, and on other travel sites. I stated I would like to be compensated for the problem, not just my daily resort fees comped. ||I never heard back from either acting general manager that I emailed. I called and spoke to Miriam one week after our trip. Miriam had not heard from them and asked that I give it one more week. I called again the second week. She still had not heard from them and told me that her supervisor said there is nothing they can do for me other than waive the resort fees.||This is so disappointing and such awful customer service. The issue we had should have been handled in a much better way. The actions and disregard from Michael was disgusting and completely ruined what should have been an amazing vacation in one of our favorite beach towns. And the fact that neither one of the acting general managers responded to my email is clearly indicative of poor management and lack of care for customers. A simple apology goes a long way....

First visit to Seapointe, room 222, July 20-27, 2025. Went to bed at 9.50pm & saw several ants on my bed and pillows. We searched the bedding area-found thousands of small ants crawling along the baseboard and carpet behind the bed, along the wall, & into the bathroom. When I moved the nightstand, an ant trap was under it & had hundreds of ants crawling in & out of it.

I called guest services & spoke with Michael. He had absolutely no compassion or empathy, & had complete disregard for our situation. He was downright callous. He stated there was nothing he can do to help us & I could speak with the supervisor when she comes in at 9AM. He said they were aware of the problem & has been happening in several units.

I asked Michael if someone could come & spray for the ants. He said it was out of his hands. I asked if they had any kind of spray we could use for the moment & he said no. I asked to be put in another room but the resort was at full capacity. He said he would see if there was a rollaway bed available. I said we need two because we already had people sleeping on the pullout couch. I called him 15 minutes later. He said there was one rollaway available. We tried to move the bed to a different wall in the bedroom but there is a bottom platform that will not move. I asked Michael if someone could move the mattress to the living room. He said there was no one on staff that could help. I told him we tried to move it ourselves but I have a bad back and neck & didn't want to hurt myself. Again he said he could not help.

He said if I had called earlier he might have been able to help. He seemed to not understand that we were not willing to sleep in a bed that had ants on it and all around it. He even said, "can't you just sleep there for the night?" I said, "No offense, but would you?" He did not respond.

Alex from housekeeping brought the rollaway bed to our room. I told her Michael said there was only one available & she said that was not true. She was told to only give us one because the rooms are only allowed one rollaway bed. I showed her the ants & she agreed it was unacceptable. She was very kind & empathetic. Alex agreed there was no way we could sleep there. She brought us a 2nd bed. I cannot believe that there was another bed available & Michael was not going to give it to us.

When Alex came back, she pulled the bed away from the wall & found all kinds of food crumbs & Fruit Loops behind the head of the bed. It was not from us. I don't eat in bed. Ever. She cleaned it all up. She brought a spray bottle of pink liquid & sprayed around all the edges of the bedroom. She took all of the bedding off of the bed & removed it from the room.

We all slept (what we could anyway) in the living room. The entire process took a couple of hours, so now that 10pm bedtime was after midnight. Adults in their 50’s and 70’s were sleeping on a pull-out couch & rollaway bed. My son slept on the floor.

I went back to the front desk when the supervisor Miriam was there. She listened & was empathetic. She offered to waive the daily resort fee & moved our room for our last night.

I had a pain flareup & migraine from sleeping on the rollaway bed. I spent the next day in bed.

I never heard back from either acting general manager. I called & spoke to Miriam one week after our trip. She had not heard from them & asked that I give it one more week. I called again the next week. She still had not heard from them & told me that her supervisor said there is nothing they can do for me other than waive the resort fees. It cost over $2000 for 1 week, & tipped both housekeepers $20 for helping.

This is so disappointing & such awful customer service. The issue should have been handled in a better way. The actions & disregard from Michael was disgusting & completely ruined what should have been an amazing vacation in our favorite beach town. The fact that neither one of the acting general managers responded to my email is clearly indicative of poor management & lack of care for customers. A simple apology goes a long way....

My family and I have been loyal timeshare owners at Carlsbad Seapoints Resort for over 25 years. Our countless vacations here have been cherished, offering us solace and an escape to the beach. Unfortunately, our recent stay over Memorial Day weekend in 2024 was nothing short of a nightmare, and it’s clear that the management has failed its loyal patrons.

Background: We have witnessed the resort's decline due to poor management. Over the last decade, deferred maintenance led to severe structural damage, forcing massive and disruptive repairs. The resort failed to maintain the facilities appropriately, resulting in balconies being unsafe and extensive reconstruction required.

Our Experience: We checked in on Sunday, May 26th, 2024, expecting some construction due to ongoing renovations. However, the reality was far worse. We were placed in a unit directly next to a building entirely covered in scaffolding, merely eight feet away from our master bedroom window. Our patio was almost completely enveloped by scaffolding, making it feel like we were in the midst of a construction site.

On Memorial Day, it was quiet, but the following morning, we were jolted awake at 7 AM by loud voices and the sound of heavy equipment being dragged around. At 8 AM, the grinding and welding work began right outside our window, with sparks flying and noise levels making it impossible to relax or sleep.

When I approached the front desk to express our concerns, I was met with hostility and blame. Brandy, the desk manager, did not show any empathy or understanding. Instead, she accused us of knowing the construction situation beforehand and essentially told us we should have expected it. This dismissive and confrontational attitude was unacceptable. Despite my attempts to explain how unbearable the situation was, she refused to offer any meaningful solution.

When I finally spoke with the general manager, Clinton, he admitted the room was in a bad state and even confessed that the administrative team knew these rooms were unsuitable for guests. Yet, they still chose to rent them out. The only "solution" he offered was moving us to a smaller room with cots, which was entirely unacceptable given our family size and the fees we had paid.

We endured another day of this chaos before deciding to leave on Thursday morning. Despite Clinton’s acknowledgment of the issue, there was no adequate compensation offered, and we left feeling utterly disappointed and cheated.

Carlsbad Seapointe Resort, once a beloved destination for our family, has now become a place we can no longer recommend. The mismanagement, poor customer service, and disregard for guest comfort are glaring issues. We hope that this review serves as a warning to others and a call to action for the resort to address these severe shortcomings.

We have attached two photos to this review to highlight the extent of our distress. One shows a worker welding just feet from our window at 8 AM, and the other depicts the overwhelming scaffolding obstructing our view from the balcony.

We are deeply saddened by this experience and will be reconsidering our timeshare ownership here. We urge potential visitors to be cautious and hope the resort management takes serious steps to rectify these issues for the sake of all...