Hampton Inn Cedar Falls Downtown — Hotel in Cedar Falls

I called and booked our room directly through their website. I then was able to "check-in" and pick our room on the Hilton Honors app. My digital key had not updated so my husband ran in to get physical keys. At that point he was informed that our chosen room was already occupied and my husband was questioned if we had booked through a 3rd party which was used as an excuse as to why we had to be moved. While I understand over booking can happen I didn't appreciate the way it was handled.

As we were getting settled in and I was taking pictures to ensure we wouldn't be held responsible for any current flaws in the room upon checkout, I noticed that the bathroom floors were sticky and then saw a bloody booger on the baseboard. My husband used toilet paper to through it away so our dog and kiddo wouldn't mess with it. The air conditioning in the room also wasn't working. The thermostat was set to 68 and the temp read 72. I went down to the front desk and let them know of these things. We were then moved to a different room.

Upon getting into this room I noted how dirty it was. There were questionable spots on the floor. The toilet didn't look like it had been cleaned, and multiple other areas including the fact that I dont think the air filter in the room had been changed since the building was built. At this point we just put up with it. The reason for our stay was to get out of the heat as our home air conditioning had gone out and we just didn't want to deal with more hassle.

I have stayed at motels and low budget hotels that had over all more cleanliness than this property. I don't want to by any means disparage the house keeping staff but I feel something is being missed somewhere.

ADA compliance is questionable...no way for those with visual impairment to know where the elevator buttons are on room floors.

I'd add...

My family and I checked into the Hampton hotel on January 17,2025, after Holiday Inn Express canceled my reservation because I would not give them my credit card information over the phone to pay for my room in full before we arrive to the hotel..That’s another story for another day…

However, I would like to brag on the exceptional customer service Kim (Hampton) at the front desk provided to me and every Customer she encountered!!! OMG!!! When I tell you she went above and beyond to make sure my family and I had the best hotel experience due to my recent experience at Holiday Inn Express!! She did exactly that!

I’m beyond grateful for her kindness and support she shown to my family and I..

If you’re traveling and would like to be treated with exceptional customer service and a clean rooms, please visit Hampton you will not be disappointed!! I promise you!!

Thank you so much Kim for providing my family and I with phenomenal customer service!! We will never forget how welcome you made us feel!!!

Hampton you have an amazing young lady on your team and she’s doing an excellent job for...

Mid February of this year I got in touch with the Hampton Inn manager about blocking some hotel rooms for my wedding guests this coming October. She was very pleasant on the phone and stated to expect paperwork I needed to review/sign for the blocked rooms within a few days. I checked my email and spam mail and never received any paperwork. Left voicemails with the manager and never received a call back. I called the front desk and physically went to the front desk multiple times. No manager ever available when I stopped by in the mornings to talk with her. Front desk staff then gave me a personal number for Kelly, a general manager, who would be able to help me. I was able to easily reach Kelly and she was also very pleasant on the phone and set everything up with me and stated to check my email for the paperwork in the next couple days. I continued to check my email multiple times every day and paperwork never came. I left a voicemail with Kelly to call me back and never received a callback. This whole process took a month and a half of my time. Not impressed to...