Hampton Inn Charleston - Daniel Island — Hotel in Charleston

We stayed for 7 nights and encountered a number of service and facility issues that significantly impacted our experience.

We had requested a wheelchair-accessible room in advance to accommodate a walker, but upon arrival we were told none were available. It was especially upsetting to find out that another member of our group, who had not requested accessible accommodations, was given one without any issue. This disregard for accessibility needs was both frustrating and unacceptable.

Housekeeping was a serious and ongoing problem. Neither my husband nor I could get our room cleaned despite going to the front desk every single day to request service. We were told it would be taken care of, but nothing was ever done. Our room was only cleaned once during the entire stay. We had to repeatedly ask for clean towels and basic supplies like toilet paper, which were not restocked. At one point, I placed dirty towels outside our door as instructed, and it took two full days for them to be picked up. Another member of our group had the same experience.

The pool area was poorly maintained. It was not cleaned overnight, and pool towels were never stocked in the designated area. We had to go to the front desk each time we needed one, which became frustrating and avoidable.

The breakfast was exactly the same each day with no variety, showing very little effort to provide a quality amenity to guests.

Additional issues included uncomfortably hot hallways, an insufficient number of parking spaces, and overbooking. While in the lobby, I overheard several guests with confirmed reservations being told that no rooms were available for them. That level of mismanagement is simply unacceptable.

While the property has potential, the lack of guest service, the failure to address repeated requests, and the overall disregard for basic hospitality standards made our stay unpleasant. We left feeling disappointed and undervalued, and we do not plan to return or recommend this...

We stayed for three nights in February 2022. The staff was nice enough but the rooms need some work. Our room smelled musty, which wasn't a huge deal since we were on the coast and kind of expect some dampness. The air conditioning in the bedroom did not work well but it worked fine in the living area. The bottom of the sliding door going into the bathroom kept flaking bits of plaster or wood onto the floor which was inconvenient with a crawling infant. I continually had to pick up pieces so that he wouldn't put something in his mouth. The most disappointing thing is we did not have hot water. Our water never got above lukewarm. I couldn't bathe the baby for more than five minutes and I couldn't wash his bottles. Sometimes the water didn't even get to lukewarm. The handle to the bathtub came off in our hands multiple times. We contacted the front desk and they sent maintenance down, but it did not fix anything. The manager on duty came down to the room that night after I told her it still wasn't working (after telling me over the phone that I was wrong because maintenance had been there) and saw for herself that the water wasn't getting hot. The handle even came off in her hand too. She offered to credit my Hilton Honors account with enough points for a free night since she couldn't offer me another room (they were booked solid) and I agreed. However, my account was never credited and when I reached out to customer care, they only offered a quarter of those points and said I would need something in writing from the manager on duty.

It was just a disappointing stay and the care from customer service made it even more disappointing. I doubt we will choose this hotel again when there are so many others in the...

My stay here in Daniel Island was great overall. The area has a waterfront park, restaurants, ferry, walking trail, and gas stations all within 1 mile to the hotel. The hotel sits right off the highway also. The location is 15-20 mins from Charleston and Mt. Pleasant which made great for our trip exploring.

Was able to accommodate early check in with a busy holiday weekend.

Room was average size king, plenty of desk space and bathroom size was nice. The curtains did not provide blackout privacy. My room was on the corner, room window faced the hallway and my window only had the sheer drapery to cover for privacy. The window looked right at other guests waiting at the elevator. Might be something to consider adding different curtains for this room.

The only complaint I truly have was when my room had shower difficulty. Shortly after I arrived, I realized the shower knob was not turning on/not turning off which required maintenance to come twice. When I went to report the second time that there was still an issue, the assistant manager made the call to maintenance and insisted he “come meet the guest to show her how to use the shower”.

Now, if I was having difficulty operating, the customer service notion would be the opposite of shaming me in front of my face. I did not appreciate this staff at all. It was very rude. However, Maintenance staff was very helpful and did resolve the fix for me, which I was appreciative after I thought this would be the start to an...