Delta Hotels Chesapeake Norfolk — Hotel in Chesapeake

Review: Delta Hotels by Marriott – Norfolk, VA

My recent stay at the Delta Hotel in Norfolk left me with mixed impressions. While the hotel does offer some solid amenities and attentive service, there are several areas that need serious attention—especially for international travelers or those who prioritize sustainability, convenience, and modern comforts.

Location & Accessibility

The location is clearly designed for domestic travelers with cars. There is plenty of parking, but no metro stations nearby and infrequent bus service, making it highly inconvenient for anyone relying on public transportation. This is not a walkable area nor one easily accessible without a vehicle.

Sustainability (or lack thereof)

Unfortunately, the property lacks even basic eco-friendly practices. There are no solar panels, no recycling bins, no EV charging stations, and no bike rentals—features that are increasingly standard at global hotel chains. The overall environmental consciousness appears to be nonexistent, which is surprising in 2025.

Facilities

There is an indoor pool, but no outdoor pool, which is disappointing given the size and style of the hotel. The indoor pool area offers limited lounge seating, making it feel more functional than relaxing. No tennis or sports courts are available, but there is a well-equipped and clean gym, complete with towels and drinking water.

In-room, there is a coffee and tea station, a comfortable armchair, a writing desk with a notepad and pen, and a convenient alarm clock with USB ports. The TV is outdated, and to make matters worse, the remote was missing during my stay.

Room & Cleanliness

The rooms are spotlessly clean, which I greatly appreciated. However, the carpet clearly needs deep cleaning on a regular basis—monthly at the very least. The bathroom includes a powerful hairdryer, but when my room was serviced, the bath mat was removed and never replaced.

One major issue is the ventilation system. Windows do not open, which limits access to fresh air, and the A/C unit is controlled by a dated panel below the vent rather than a remote—again, not up to par with modern standards.

Amenities & Comfort

Although the hotel provides many towels, the quantity feels excessive and wasteful. Additionally, the bathroom amenities come in shared wall-mounted bottles, which raises hygiene concerns. For this level of accommodation and price point, individually sealed toiletries and disposable slippers should be standard.

The front desk staff were friendly and helpful, but some were not wearing uniforms or name tags, which detracts from the overall professionalism of the service.

Noise was another issue. Music from the reception area played late into the evening, and rooms on the same level are not soundproofed, causing a disruption to rest and privacy. This could easily be resolved by installing a sound-insulating door between the lobby and guest room corridors.

Dining

The on-site dining offers a solid American menu, aligned with regional tastes. While not gourmet, the food is well-prepared and satisfying.

Final Thoughts

Delta Hotel Norfolk is best suited for American travelers with vehicles who are looking for a conventional, car-friendly stay. However, for international guests or those expecting eco-conscious features, soundproof comfort, and modern amenities, this hotel falls short.

Pros:

Clean rooms and gym

Friendly staff

Ample parking

Solid in-room amenities

Cons:

Poor location for non-drivers

Lacks eco-friendly practices

No outdoor pool or recreational space

Outdated ventilation and entertainment systems

Shared hygiene products and no slippers

Noise from reception at night

If the management addressed these issues, especially around sustainability, guest comfort, and transit access, this hotel could significantly improve its appeal. For now, it remains a practical but limited option in the...

We have been all over for hockey tournaments with our team and have never had a bad experience. This past weekend has left us emotionally drained.

We are Marriott members and only stay at their properties, this is why we selected the Delta as one of the offered properties from the tournament company.

From the moment we began to interact with the staff the attitudes were either condescending or inept. Robert and Joel the managers were incredibly rude to us and the “apologies” offered were insincere. Robert uttered one of his sad excuses for an apology with his back turned to me.

Night one we requested a conference room for our team to congregate and to have a space for us to hang out as a team. We were told the cost of the room before we told we could use it. We have stayed in dozens of hotels for hockey tournaments and have never had to pay for a conference room. Not one of the conference rooms on the property were being used at this point. We paid for the tiny room and began using it. Later we asked that we be allowed to use the adjoining room and we were told yes by Joel. We understand that VA has some restrictive liquor laws and that we could not bring our own alcohol into the rooms only after we had begun doing so. We agreed to stop. Robert told us we could purchase alcohol from the hotel bar and drink it in the conference room. After about 20 minutes of Joel and Robert pacing outside the conference room Joel came in to tell us that was not true, what Robert had said was incorrect. We are from PA and did not know the liquor laws but agreed to comply. For the rest of the evening one of the managers was pacing outside the door every few minutes which made us uncomfortable.

On the third night the staff closed off half on the conference room. Robert told me that it was never in the contract no matter what we were told previously.

Later that night the fire alarm went off. Robert proceeded to tell our coach that one of our players pulled the alarm. He later told our coach that he had no proof of this and there were no cameras in that area of the hotel. The staff, Robert included, announced to everyone in the lobby that it was a false alarm.

When my wife and I went to check out there was a charge on our room for $300 for damages with no explanation. When we questioned the front desk staff they first told us it was because one of the players from the team pulled the fire alarm. Not our child but someone from the team but only our room was charged. After we explained to them that Robert himself admitted that our team didn’t pull the alarm they found another sheet in a binder behind the desk that claimed damage to something else. When we asked the staff what it was they both said “we don’t know what that is.”

When we spoke to the tournament director, whose company is completely separate from the Delta and only uses them as a vendor, he stated that they have been receiving complaints as well not just from our team.

My wife and I are Marriott Bonvoy members and only stay at Marriott properties. My wife travels internationally for work and only stays at Marriott properties. This was a horrible experience and ruined an otherwise fantastic trip for our family and the families of the other parents traveling with us. I have never been in a hotel and felt so unwelcome and looked at as if we were trash waiting to be removed from the hotel.

The pool is outdated with mold on the ceilings and walls. I’m also not sure how elevators can smell like marijuana for two days straight and not be addressed. Maybe the focus of the staff should have been on the health and well being of the people staying at their property and not trying to be bullies to folks who traveled 5 hours with the highest of hopes to have...

I booked a vacation for 3 nights at this hotel under a non refundable rate. This was my mistake… but I have never had trouble getting a refund from hotels for poor weather for example. We ended up needing to cancel our reservation due to a family emergency that occurred the day after I made the reservation. We ended up having to take a family member of life support due to a terrible accident. I initially called to cancel and get a refund a week before the reservation. We were transferred on the guest support line multiple times and were told our request would be forwarded to a manager for a refund. We should receive a refund in a few business days. I recieved another email a few days later that gave us more things to book for our vacation. I thought we had cancelled this. I called the hotel and the staff kept repeating “this is non refundable.” My reservation had not been cancelled. They offered to leave the general manager a note about our situation and that we could leave a voicemail. That is not good enough. The night auditor Justine said “we have your money sitting here. If you do charge back your credit card will take the hit.” What kind of customer service is this? I get they got us on the refundable rate but this is not the moral thing to do. Not that they care… I get it. But the final comment about them having our money was the cherry on top for me. This is a scam of a company. And honestly they seem to be disorganized since no manager able to provide a refund is available approaching a holiday weekend. I post this review not hoping for a refund. I’m willing to take the loss.

People should know this company has no morals. They lack empathy for peoples life situations that change in the blink of an eye. Dealing with this company and their rude comments has been like a thorn in my side while trying to deal with the death of our relative and all the estate issues we are currently sorting through. I would never recommend this hotel. Do not book here. Even airbnb has better policies for refunds and are more pleasant to deal with. It seems like the employees do not like working here based on their attitudes.

I am not usually an emotional person. I am quiet and have poise in difficult situations. This long post is totally out of character for me. But do not let this hotel scam you. Thank you for your time reading this long, drawn out review. (Not management, because I know will get a generic response likely from...