Hotel Felix — Hotel in Chicago

I had stayed at this property in December 2024 and, based on that experience, decided to return on this trip - in July 2025 (mind you, more than 1 hotel associate said, “Really, you stayed here before?”). I didn’t think much of it until later in my stay. Upon reaching my room, I noticed the in-room safe was inoperable (dead battery), and, curiously enough, I also found out that it was not possible to turn off the room lights (or any light) from the bed. You have to turn off the lights, walk to your bed, & hope not to trip getting there. Does the GM of this hotel ever stay in some of his/her guest rooms once in a while just so he/she knows what guests like me experience (perhaps volunteer as weekend MOD once in a while and stay in the smaller rooms like 301)? On the AM of the second day, the staff (God bless them all, they are amazing!), the safe & light problems were addressed. Before heading out for the day, I came to the front desk - telling GSA to please tell Housekeeping to swap out the used towels with fresh ones - a common enough request. Well, I came back 3 hours later to see that they DID replenish the towels. But…. they did not remove the used ones (one needs to be a lodging professional to understand that if you replenish towels, you take the same number of towels out as you put in… it’s a loss-mitigation issue, but that’s not important right now). Then, on the evening of day 2, I realized very late in the day that there was no fridge in the room (please do not stay in room 301 at any price - it normally has no fridge as of this writing!). So I come to reception requesting that they store my “refrigeration required” items in the hotel’s fridge overnight. It was refused… “hotel policy.” Please note that “policy” is a non-starter in the hospitality industry (I have 32 years of exposure & first-hand experience in it - which, again, is why I never blame anyone among the staff). The staff did bring a fridge ($10 charge, they told me - which I was glad to pay versus losing $70 worth of food that needed refrigeration). We live in the 21st century! - what respectable lodging establishment does not have fridges in guest rooms or some provision to keep guests’ refrigerated items in some form of cold storage? My room in Dec, 2024 had one. By the way, there is no hand soap in the bathroom in 301, but perhaps that is because 301 does not normally have a refrigerator either… perhaps there is a correlation - but let’s not make an issue of this - who is this property’s Executive Housekeeper? Is hand-washing unknown in his/her own home? I end this review repeating that line staff here are amazing. if the property owners and the management have the foresight to mend the deficiencies I encountered, then perhaps this property could be one of the best places in Chicago to stay (after all, it is already one of the most popular… and, like I said, I am a returning guest!). Then, I won’t have to hear anyone saying, “you’ve stayed here before?” Staying here before… should be assumed! Please fix these problems because everyone should love this hotel! If I ran this place, I know I...

Absolutely the Worst Hotel Experience in 15+ Years Using HotelTonight||||We’ve been using HotelTonight for over 15 years and have booked hundreds of hotels across the country—at least 30 in Chicago alone. Never have we been so misled or so disappointed by a hotel listing as we were with The Felix Hotel Chicago. This was, hands down, the worst experience we've ever had with your platform.||||Let’s start with the basics:||No immediate hot water. None. Not once during our stay.||Beds were awful—old, saggy, and incredibly uncomfortable.||No daily housekeeping, which wasn’t disclosed anywhere before we booked.||The gym was dangerously hot—no working ventilation, completely unusable.||The hotel is loud, dirty, and feels more like a Motel 6 than the “boutique” branding you sold us.||We had people screaming in the alley under our window all night. We barely slept.||||We spent hours of our vacation trying to get HotelTonight support on the phone to help fix this—nothing came of it. Just wasted time and frustration on what should have been a relaxing trip.||||We feel completely misled by the way this hotel was listed. Either no one from HotelTonight has ever actually visited this property, or you’re knowingly listing subpar hotels and hiding the truth behind polished marketing copy.||||We are furious. This hotel has no business being on your platform, and your response (or lack thereof) has been unacceptable.||||We want a full refund. Period.||We’re not just disappointed—we’re angry. We trusted HotelTonight, and this experience has severely damaged that trust.||||If this is how you treat loyal, long-time customers, we’ll be rethinking ever using HotelTonight again—and...

Do not let the proximity to the magnificent mile tempt you to stay at this hell hole. The moment of our arrival, we were already off to a bad start when the front desk staff helped the person behind me in line because she wrongfully assumed we were with a guest who was already receiving help long before we got there. Approximately 3 hours later, I discovered 2 bed bugs on the top sheets while sitting on the bed. I sent photos and videos to my friend who is a nurse, and she confirmed this is what they were. After pulling back the sheets, I promptly discovered a few blood spots and insect sheds which I also documented. Although switching us to a new room quickly, the hotel provided no other help to us. I inquired about the possibility of the hotel providing wash services on high heat to treat our luggage for bed bugs. They told us that they could not help us after SEVERAL DAYS of waiting for a response. They also accused us of bringing the bedbugs ourselves from "the train" even though we didn’t take it. As a temporary solution, I requested 2 steamers to be sent up to our room. An entire HOUR went by and I had to call the front desk again and ask why we had not received them to which they replied that we were "low on their priority list"! In addition to these issues, they had nobody staffed at their hotel bar and I had to call for service and we were cat called by hotel staff. There were other issues on our list of problems but this is all I could fit here.

Addressing your reply: It is not a matter of us finding bed bugs, what I take issue with was how the situation was handled following as well as everything else we had to deal with in our...