Home2 Suites by Hilton Chicago River North — Hotel in Chicago

Would leave 0 stars if I could. The staff here is atrocious and more akin to Wendy's employees or Weiner Circle people than Hilton staff, as noted in other reviews.||Aside from the location, everything about this hotel is stressful. (Even the location is kinda crap) We had a 1 bedroom king suite which could have worked but experienced multiple issues everyday despite trying to give the staff the benefit of the doubt. ||Mistakes happen and one or two can easily be ignored if the staff is professional and responsive. However the staff here is rude, poorly trained, unprofessional and unworthy to hold jobs in customer service. The first issue was that the website says cribs are provided upon request, but if requested ahead of time you'll be ignored and have to ask in-person- just to receive a broken crib 4 hours later even though the baby needed a nap at check in. Its took a third request to get a crib that was safe for an infant and not broken. Its fine, again, mistakes happen. ||However, we also noticed that the pull out couch had stained sheets and a stained mattress which were not changed prior to our arrival and requested them to be changed around 430pm. The man at the front desk acted concerned and agreed that unchanged sheets were pretty gross and he'd have housekeeping come ASAP. Cool, thank you. But we get back to the room at 11pm ready to sleep and the sheets are still on the pull out with the gross stain on them from a previous stay. We call down and the front desk tells us we need to change them ourselves and that we can come down from our room to get the clean sheets. Diamond states shes working all alone and cannot come change sheets despite her being a hotel employee. One of our party goes to retrieve the sheets and there are in fact twi employees at the front desk. On top of this scenario being unacceptable and antithetical to staying at a hotel (were literally just looking to sleep in a clean room that we paid for), the front desk people tell us we are lying about calling earlier and attempt to call the cops on us when we lost our patience and swore (once). Security intervenes and gets our party waters and apologizes for the unprofessional treatment and even tells us housekeeping was still there. Wow. Fast forward to check out (i am skipping over alot because if i wanted to nitpick this could be a novel), we ask to talk to a manager and while explaining our dissatisfaction to said manager an uninvolved employee (who was not there for any of these issues) starts making personal attacks and snide comments about us instead of helping other guests check out. The manager then pretends to reprimand the guy, but he's there doing the same thing 45 minutes later when we return to pick up our luggage.||Anyway, Kenny (who doesnt know if hes a manager, we asked and he said he "could be the manager"), Marcus, Diamond and the guy who doesn't know how to wear a name badge but will yell at customers are all terribly equipped to handle a job where you talk to adults. Ive literally never seen so many employees crash out or just act so lackadaisical about just making sure a hotel is a hotel and not a grubby flophouse. Although maybe thats how they were raised and they cant help it. (Im being condescending on purpose because these...

Would leave 0 stars if I could. The staff here is atrocious and more akin to Wendy's employees or Weiner Circle people than Hilton staff, as noted in other reviews.

Aside from the location, everything about this hotel is stressful. (Even the location is kinda crap) We had a 1 bedroom king suite which could have worked but experienced multiple issues everyday despite trying to give the staff the benefit of the doubt.

Mistakes happen and one or two can easily be ignored if the staff is professional and responsive. However the staff here is rude, poorly trained, unprofessional and unworthy to hold jobs in customer service. The first issue was that the website says cribs are provided upon request, but if requested ahead of time you'll be ignored and have to ask in-person- just to receive a broken crib 4 hours later even though the baby needed a nap at check in. Its took a third request to get a crib that was safe for an infant and not broken. Its fine, again, mistakes happen.

However, we also noticed that the pull out couch had stained sheets and a stained mattress which were not changed prior to our arrival and requested them to be changed around 430pm. The man at the front desk acted concerned and agreed that unchanged sheets were pretty gross and he'd have housekeeping come ASAP. Cool, thank you. But we get back to the room at 11pm ready to sleep and the sheets are still on the pull out with the gross stain on them from a previous stay. We call down and the front desk tells us we need to change them ourselves and that we can come down from our room to get the clean sheets. Diamond states shes working all alone and cannot come change sheets despite her being a hotel employee. One of our party goes to retrieve the sheets and there are in fact twi employees at the front desk. On top of this scenario being unacceptable and antithetical to staying at a hotel (were literally just looking to sleep in a clean room that we paid for), the front desk people tell us we are lying about calling earlier and attempt to call the cops on us when we lost our patience and swore (once). Security intervenes and gets our party waters and apologizes for the unprofessional treatment and even tells us housekeeping was still there. Wow. Fast forward to check out (i am skipping over alot because if i wanted to nitpick this could be a novel), we ask to talk to a manager and while explaining our dissatisfaction to said manager an uninvolved employee (who was not there for any of these issues) starts making personal attacks and snide comments about us instead of helping other guests check out. The manager then pretends to reprimand the guy, but he's there doing the same thing 45 minutes later when we return to pick up our luggage.

Anyway, Kenny (who doesnt know if hes a manager, we asked and he said he "could be the manager"), Marcus, Diamond and the guy who doesn't know how to wear a name badge but will yell at customers are all terribly equipped to handle a job where you talk to adults. Ive literally never seen so many employees crash out or just act so lackadaisical about just making sure a hotel is a hotel and not a grubby flophouse. Although maybe thats how they were raised and they cant help it. (Im being condescending on purpose because these...

I am extremely disappointed with Hilton’s service and handling of the situation: A room where noise could not be managed. The noise issue was not resolved promptly after being reported. No proper apology was given regarding the noise. The room was not immediately changed despite having vacant rooms (If there were vacant rooms, why wasn’t I moved as soon as the noise was confirmed? The receptionist didn’t realize the seriousness because they didn’t understand how loud it was). The receptionist was more concerned with their own workload than the guest's discomfort, raised their voice, and even hung up during the conversation. Additionally, I filed a claim with Hilton customer service after my stay but have not received any response.

I had a very disappointing stay and experience with the service. I stayed for 2 nights from August 15 to 18. On the night of the 16th, there was a very loud noise coming from the next room. The music was loud, but since I'm not particularly sensitive to noise, I let it go. However, starting from 8-9 p.m. on the 17th, the noise became unbearable. The music and voices were extremely loud. They had the music blaring, and the bass from the instruments was resonating through the walls. The noise was accompanied by vibrations, which I could feel through the wall and the bed’s headboard that faced the next room.

I called the reception, and security was sent to investigate and take action. It was identified that the noise was coming from the room on the right, and it seemed like they gave a warning. However, a few minutes later, they started playing the music again, and the noise and vibrations through the wall were even worse. (I recorded a video, and you can clearly hear the music and vibrations. If you would like to verify it, I can send it via email.) I called the reception again, but they kept saying they would take care of it, and for 30 minutes to an hour, no action was taken.

I was supposed to check out on the 18th and had an early flight, but I couldn't fall asleep due to the noise. I called the reception a couple more times, and the person in charge, clearly overwhelmed, shouted that there was nothing she could do since she was the only one working. She even raised her voice, saying that she was working alone and was having a hard time. I explained that I had chosen Hilton for a comfortable stay and had paid for it, so I didn’t understand why I had to endure this kind of service. She hung up the phone on me. About 30 minutes later, security came, warned the guests in the next room, and asked anyone not registered to leave. It was quiet for about 10 minutes, but then the noise resumed. When I called reception again, the staff told me they would call the police.

Throughout all this, there was no apology from Hilton regarding the noise or the lack of proper handling, nor were any solutions offered. Around 11 p.m., when I couldn’t stand it any longer, I asked if I could sleep in another room. The staff member said she couldn’t come upstairs since she was working alone, and asked me to come down. I was given a new room on another floor, and after getting about 4-5 hours of sleep, I checked out to catch my...