Hampton Inn Christiansburg/Blacksburg — Hotel in Christiansburg

Update, July 7th 2024. I see Logan again put a spin on another guest with a complaint. Its so obvious when a guest is correct and gets under her skin, she yells and she uses the word Upmost. Basically she goes on the defense. Her, and Jay need gone. She puts such a spin on things and is a snob when something doesn't go her way. Upadate: March 21 2024 to Logan, do not insult my intelligence with your attempt to spin this as if you and your team were in the right. When I finally got ahold of your assistant manager the next day, she tried to pass this off as a training issue and literally asked me what was I trying to get out of all this. Jay still hung up on me 12 times, he never offered a solution, Jay refused to transfer me to your voice-mail. And DO NOT TELL ME I WAS RUDE because Jay doesn't get to decide to hang up. I'm the customer. Your version of rude is obsord. You only replied to this in an attempt to make it all look as if you and your team did the right thing. For you as a manager to decide being rude is someone who disagrees with you , wow. MY wife will. You are too used to getting your way. You attempted to spin this as if you did the right thing. No one offered to deliver a message. Concern. My wife traveled 12 hours. Her last text was 5 hours ago saying she was pulling in the parking lot at Christensburg to check in.. I called the front desk. A male identified himself as Jay the manager and became rude as I was asking to be transfed to her room as I provided her full name and time of check in, he stated " I don't even know who that is, never heard of her" he never even looked her up, hung up on me 12 times as I called he picked up and slammed the phone down. Used words like "Frankly, I can do what I need to" . Rude. I have my wife's name. It is a well being check. He would not even take her name down. He is condescending. I called at 721 pm and 12 times after on this date. Please call me. I'm a Hilton Honor member and I will no longer support Hampton Inn. He advised its a entire Hampton Inn policy regardless of location to not provide a message or look up to make sure my wife was OK. I know when she checked in she asked him where a pharmacy was due to feeling ill. I called 3 separate Hampton Inns, all 3 said as long as you have their name and personal info they would transfer me but not give me the actual room. Jay hung up over and over on me and REFUSED to transfer me to the voice-mail of the Day MANAGER. I never raised my voice nor used profanity. He treated me as if he were the customer. Unacceptable. His tone and sarcastic attitude does not belong in a Hampton Inn. Please do not insult me by allowing him to put a spin on this matter, he is just poor customer service, looking at past reviews, Logan the general manager is aware of Jay's demeanor and she accepts it. Again he is condescending, if something goes out of the ordinary he becomes condescending and thinks he has a pass to slam the phone down, tell people to leave, never ever apologize, never offer a solution and is snobbish. These actions are the result of no proper training, no consequences, the attitude of he's in charge so his house his way, and knowing his surrounding management accepts such behavior. Remember Hampton Inns mission, this falls rather quite short of that mission goal. I realize you cannot please or make everyone happy, but you at least have to make an attempt and not demeanor them because simply you can. Update: March 18 2024. Logan the manager attempted to twist the blame on me, also supports Jay 100 percent for hanging up on me. STAY AWAY FROM THIS HOTEL. They lie, also they hide behind a policy and interpretation is a joke. Again Jay could have provided a message to my wife. They better save their audio and video for corporate. Logan said she reviewed it and it is all there. Also the owner who replied out of New York, the number you provided Is a constant busy tone as if it is disconnected. I'd love some...

We were very pleased and even pleasantly surprised by the quality of our stay at this Hampton, as we’ve had somewhat uneven experiences with the chain. We make routine trips with Blacksburg as a pit stop and will be bookmarking this as a preference for our overnights there, for sure.

Arriving late and not lingering in the area next day, we admittedly picked the least pricey of the several mid-level, familiar chains, but got real value for our buck and believe this would be a terrific and reasonable-priced hub even for multi-night stays.

Just a 5-min drive to the Main Street shops & restaurants, though night arrivals be forewarned even the “late-night” options there were shut up tight by 10:30, so we had to grab sandwiches at the 24/7 grill at the nearby Sheetz. Also, as we checked in, I did spot good, basic stocking of the snack food and other options in the hotel “market.”

Overall notes: This hotel is what we call “house proud” — the managers and staff seem truly invested in the physical plant and in customer service. It appeared scrupulously clean, with small details thoughtfully made, and everyone was professional and friendly, even late-night staffers.

As someone else noted, care and a sweet-natured creativity is spent on decor at each entry, even the back. I don’t necessarily require happy little displays, but I do appreciate that those and the well-maintained landscaping reflect the attention paid to upkeep.

While there’s no grand view, it’s not an industrial area (small strip malls and well-known chains nearby) and the trees planted all around the parking lot screen from the road. Lots of luggage carts.

We had a fifth floor (topmost) room and it was quiet — no road noise at all. I noted that room numbers ending in 18/19 are closest to elevators and might be a little noisier.

The rooms were very tidy, as noted. (Passed my routine bedbug testing.) no signs of prior tenants — I think it’s a pet-friendly hotel but none of my allergies triggered.

Clearly remodeled in this decade, spacious with a sofa in our King room. Table-tops on both sides of the bed with both outlets and USB slots. Lamp on one side, lots of conveniently placed outlets. Also a discreet nightlight in the bathroom — MUCH appreciated detail most chains overlook. Plenty of thick, fluffy towels.

Keurig-style coffee maker with laughably short cord but multiple pods and lots of cups.

As reviews noted, both light-filtering and blackout curtains.

Easy to control temperatures. The wall unit was a little noisy when it kicked in, as they often are in hotels. It did not wake us but if you’re a super light sleeper, you might need ear plugs for that.

The usual culprits at the free breakfast but all very fresh — for example, hard boiled eggs cooked in shell not those hard as rock pre-boiled ones. Waffles, oatmeal, fruit, etc.

Pool small but looked inviting. I wish we’d had the time to jump in.

PLUS: Very comfy bed with varied filling pillows. The best sleep I’ve had this trip, including at our hosts’ home.

I’ll say again: Excellent value...

I am writing to express my deep frustration and disappointment with how my recent reservation issue was handled at one of your locations. I am a long-time Hilton Honors member and typically choose Hilton over Marriott properties for my travels. What occurred this past week was both confusing and unprofessional.|Summary of Issue:|I initially booked a hotel room in September 2024. Later, I booked a second room as part of a package, mistakenly thinking it was at the same hotel.On Saturday, May 3rd, I attempted to cancel the second room, thinking the policy allowed 24–48 hours for cancellation.|• When I called the hotel, they stated I had only one reservation. It was only after reviewing a later email that I realized the second booking was for a different property nearby.|• I immediately called back and was told to speak with a manager, who was not available. This repeated daily: I called on Sunday and Monday with no access to management.|• On Monday, Hilton Customer Service intervened and contacted the hotel. I was told an email was sent to the property to assist with the cancellation.|• Still, I received no call on Tuesday morning as promised. I called again in the afternoon and left a message.|• I finally received a call back, where the assistant manager claimed:|o I spoke to a manager on Monday (which is not true).|o That the staff was wrong in suggesting management could assist.|o That the cancellation deadline was Friday, and therefore no exceptions could be made.|I called within hours of that deadline and made every attempt to resolve this amicably. The lack of access to management over a four-day period, the inconsistency of information, and the refusal to consider any flexibility for a loyal guest are unacceptable.|Had I been able to speak with a manager in a timely manner, this situation may have been resolved differently. I was acting in good faith and with urgency once I realized the booking mistake.|Request:|I respectfully request a reconsideration of the cancellation policy for this particular reservation given the circumstances:|• The timing of my call (within hours of the deadline),|• The confusion about the booking location,|• The consistent effort I made to resolve this,|• And the repeated failure of the property to connect me with management in a timely way.|This experience does not reflect the level of service I have come to expect from Hilton properties.||Andrew the GM is a liar. The assistant GM says that we talked, which is not true....