Hyatt Place New York/Yonkers — Hotel in City of Yonkers

The increase of housekeeping staff throughout the day/night. There were too many times that I had to call back or come downstairs because no one was at the front desk. There were several times I called from the room and from my phone just to get through to front desk because no housekeeping was on the premises to deliver items. The front desk staff were the ones bringing up the items most of the time at their convenience and not the guest ( MYSELF). Housekeeping using the guest elevators to transport the carts to and from destinations. The elevators were very slow because of the volume of people already attending during my stay in addition to housekeeping using the guest elevators didn’t make it any smoother. The lack of cleanliness throughout my stay was horrific. Management and the staff telling me and the other guest that housekeeping was ONLY done on Monday and Thursday. If you missed having housekeeping those days you would be back to making request through front desk by phone or in person in hopes that your items came in a timely manner. The care and concern of management during the time of the stay. As I and many others are apart of the Yonkers fire that occurred on March 8, at the Mona Lisa building. The residents of the Mona Lisa building were all displaced. It was my recommendation when being placed by our insurance to come here. Not one management staff greeted us or as some of my neighbors mentioned came to greet them and show compassion toward my family and I. On some days staff looked very tired over worked and unpleasant to approach. The front desk staff members were house keepers and bartenders. This is not acceptable at anytime. There were several times staff and managers would not lift their heads to acknowledge me while I made request throughout my stay. There were numerous times I had to place a request for items because it was never delivered. I saw what appeared as one of the managers sitting during some of the peak hours of the day. Also, he had no communication or engagement with guests at all.

Furthermore, the variety in breakfast options were limited. The food appeared to be distributed the same each time. The Weekends were the only times pancakes and French toast were served. Their were numerous people that were coughing and had colds and when requesting for lemon from the back and was told they ran out and they gave them some already. Which should not be a problem if you see the capacity of people asking for lemon has increased, more should have been provided and ordered to keep up with the number of people who were getting sick.

Lastly, during my stay I witnessed someone running out the hotel bloody from being stabbed by someone. The safety of others and myself at the time of sitting in the lobby area was not protected. It was no apology to the guests that had to witness this outrage.

The previously visited Yonkers Hyatt Place has now become unfavorable to me. I would not recommend this hotel to anyone who would listen.

To make note of one of the staff members who stood out the most in a pleasant way that remained approachable at all times. Under a horrific incident she handled all occurrences, incidents and confrontations professionally and acknowledged the pressure. With all the complaints that may have not occurred on her shift she always tried to make everyone's stay a pleasant one and made sincere apologies to us for others actions. I, respectfully feel she should be promoted to a higher position in this hotel to make a difference. She is an example of what...

No star! This Hyatt in Yonkers has changed for the worst. When I first arrived on the floor where my room was… the hallway smelled like marijuana. Upon entering the room, the room had a dirty feel to it. Stained carpet, the bed didn’t feel clean, and the bathroom could have been cleaned better. Refrigerator did not worked, at one point the tv wasn’t working properly. The room started to smell like marijuana. My room door was so heavy to open. To lock the room door was struggle. Housekeeping clean the rooms every 3 days. I had to call the front desk if I needed any towels, tissue, etc. I called the front desk representative to request what I needed. The front desk representative confirmed over the phone what I needed, a female worker came up l to my room and forgot a few items. I informed the worker there were some items missing. She said she didn’t know. She said someone will bring up the rest of the stuff. That hotel room just overall didn’t feel clean. In addition, more workers should observed the breakfast buffet area. I was on the elevator with guest. The guest had bread wrapped in tissue. He took his bread to the buffet area to toast it. This is highly disturbing. I have no idea where his tissue with bread came from. Unsanitary! The times we are living in, we need to mindful of stay sanitary as much as we can. I don’t recommend anyone to stay at this hotel. It truly gives the Hyatt a bad name.

Update 1/9/2024 I stayed in this hyatt again from 12/30/2023-1/1/2024. So I see improvement. My hotel was clean and it felt clean. The hallway on my floor was clean and smelled clean.- no marijuana smell. I just wish housekeeping was daily but it depends on how many days you stay in the hotel. I also wish I had better window view. I noticed staff was very observant in the breakfast area but in a good way....making sure everything was clean a well stocked during breakfast. I almost got upset for a split second because there were particular guests that you can tell partied into the new year and were loud and nasty in the buffet area. Staff was watching them. One of the guests was so nasty that he made his plate with eggs and bacon but decided he didn't want a lot and put some of the eggs back in the pot. I was so upset and said why would you do that? However staff noticed what he did and immediately discarded the pot of eggs and brought a fresh pot of eggs back. So I was content with that. Overall, this hyatt improved with their sanitary and staff professional. I think this hyatt is currently going through renovation ... I will visit again to see the new changes....

We rarely have the opportunity to travel since having our child. Booking a hotel with a hot tub and/or pool was HIGH on our must-have list in a hotel, which is why we spent extra money to book Hyatt Place New York/Yonkers. Their photos online in Google (in Hyatt Place New York/Yonkers' listing and in several other sites which show a pool and indicate the hotel having a pool so warm it felt like a large hot tub). After a long and exhausting drive from several states away, we checked in and were shocked and disappointed to learn that (A) there were no hot tubs and (B) the pool was shut down last year. This was not indicated or even hinted anywhere. But despite the long drive we had, we were tired and felt we had no choice but to stay. ||In addition, we asked for a lower floor as I don't use elevators and we were given a room on the third floor, which was fine to walk. The problem was the smell! This floor reeked of marijuana, even in our room and bathroom throughout the night. Not knowing where it was coming from, we couldn't report it. As it was noticed in the hallways throughout that level, it seemed like it was just accepted despite the No Smoking signs inside, especially noticing how many people smoke weed in this part of the country. ||I remember a time when the Hyatt was known for being a high-end hotel, but this was not the experience we had. We spent nearly $400 and, despite raising concerns, we were not ever offered any sort of compensation. Had they, we would have given one of their other locations a chance. But seeing that customer service is very clearly NOT of importance to the Hyatt, we will never stay at another Hyatt hotel again! ||FEW POSITIVES: The kitchen staff was very kind and respectful, and the food they provided was very good. The hotel is located essentially in a large shopping plaza with stores and restaurants just steps away.||RECOMMENDATION TO FUTURE GUESTS: Go elsewhere! There are hotels out there that actually CARE about their guests' experience who DO update their sites/publications accordingly, and who provide some sort of compensation for bad experiences to keep their customers. The Hyatt does...