Mattress Firm Branch Avenue — Hotel in Clinton

I had been in the shopping center of this location earlier in the week and thought that when I have time, I need to look into getting a new mattress. I needed a more firm and cooling mattress. In the same week, I received from the mail a postcard from Mattress Warehouse for 10% off and free setup. It was confirmation for me that it was time and I decided to go on a rainy Saturday afternoon. I had my gps on for Mattress Warehouse; however, I ignored it and went back into the shopping center that I had been in earlier in the week to this location, Mattress Firm.

I believe that it was God’s plan as I’ve witnessed the best salesperson in my life and I’m almost 6 decades old!

Kate met me with a smile, she surveyed my needs, I told her my budget and she walked me to a mattress that was perfect. The mattress met every requirement with the exception of my budget. I realized at that moment that God placed me at this location for a reason. Kate and I shared our personal stories about the necessity of a good night’s sleep. We even had a few chuckles about our family’s concern for the volume of our snoring. I asked her if she would provide me a quote as I proceeded to feel every mattress in the store. Nothing came close to the first mattress that Kate had shown me.

Once she provided me the quote, I was blown by how expensive mattresses are these days. I came from an era that a mattress was under $1000.

Because of Kate, the level of experience that she had in finding the perfect mattress for me and her words “I just want you to get your proper rest because I know how important it is”, I decided to spend double the amount of my budget. My experience with Kate was exceptional. Prayerfully, I will be even more satisfied when my mattress arrives in two weeks. Thank you Kate for a...

Walked in, woman named Angela came up and told me she would be with me in just a moment. A couple minutes later she asks me what I was looking for. I told her I was looking for, I was looking for something really basic, I don't have a lot of money and a low income and heard they had sales today. I told her I have a max of 300 dollars I can spend today. I'm not looking for anything special or top of the line just a basic mattress. She begins to try and up sell a 600 mattress and told her I can't afford it right now, then she tries to sell me a 500 dollar mattress....I told her again it's not what I'm looking for. I begin to tell her I can't afford those today and then she says, "you have a job right? You can just finance it." I didn't want to spend that kind of money there today. She asked if I like comfort, I said yes, she responds, " then you don't want no cheap one, you can afford 70 dollars a month financing, it'll be better for you." She would not let me look at the lower priced mattresses, or even stay on that subject. I wanted a cheap mattress with max of 300 dollars I could spend, I know it's not great quality but I can make the most of it. So I left the store and went across the street to mattress warehouse where I bought a 250 dollar mattress, and found what I was looking for and had a salesman that listened to what I want. I would not recommend anyone to go to mattress discounted in...

As I entered the Clinton store I was happily greeted by Antonio Jenkins. I shared my concerns regarding a couple of mattress sets that I recently ordered, which were actually out of stock due to a highly demanding special sale during the holidays.

I mentioned that I needed these items within a week and explain that I purchased a king size bed frame set and received the delivery yesterday (I took photos with measurements to show when I arrived in the store). In addition, I expressed the comfort level for those who would sleep on them.

Well, Antonio recommended two comparable mattress’s as a replacement for the items that were out of stock. I narrowed the selection down that best fix the quality and price value of the products we didn’t receive.

In conclusion, Antonio, with the assistance of the manager, Angela Robinson, were able to contact the financial processing office, rework my previous financial transaction and accommodate my request to deliver these items within 4 days. They ensured me that the entire order would be delivered two days before my wife and I welcomed guest to our home.

On behalf of my wife, we want to thank Antonio and Angela for making our upcoming guest...