Walmart — Local services in Clinton

There are other Walmart's in the area which are far more worth the time to travel. Automotive needs to be shut down -- we have been scammed repeatedly in that THEY DO NOT PERFORM THEIR SERVICES -- unless you are watching. They have consistently played FEMALE customers to their faces, assuming they are unknowledgeable or in the very least, cannot recognize a lie. You will always spend at least 15 minutes waiting to be seen in this section; no one is aware of policies, they will say products are not available though they are -- whatever necessary to not have to work. I have witnessed this for years and years. Some guys in Auto are also very visibly prejudiced towards non-black individuals -- and I am so sorry!! The culture of the employees here has always been a travesty in most departments. My family has lived in the Clinton area since the creation and subsequent removal of Caldorf, which Walmart replaced -- so I in part blame this lackluster employee culture on the area its self, as this absence of mind and culture of apathy has been consistent for well over 10 years. This Walmart seems to have a persistent issue of unengaged employees who seem to have issues processing information. They are often disgruntled and impatient. There are in fact some employees who make this experience pleasant however the lot of them are absent and bothered. I've often resorted to asking other customers for assistance, and have assisted other customers quite regularly during my visits. Consistently and incorrectly stocked shelves -- you will experience a lot of incorrect labeling such that it becomes a headache to locate the price of an item. A lot of empty shelves or absent items -- I have entered and left MANY times due to this. Something is always obstructing the aisle or is a hazard to your ankles. I have had to remove multiple children from the abandoned ladders left in aisles. The aisles themselves are tight, and they are aggressive about haphazardly placing palettes down without a concern for traffic flow. There are so many fundamental and navigational issues that I actually get anxious planning a trip to this Walmart. The people in Vision seem to only be trained to perform an entire process. My mother attempted to get contacts at this location but the employee insisted she needed to go through the orientation process to "see if she could use contacts". She has been wearing contacts for 20+ years and simply needed a refill. She left and has not since utilized Vision. Their Vision service is also slow and expensive compared to other available options North and South of Clinton. The grocery section is primarily processed foods -- with very little produce to speak of. They do sell grapes but that's it. They once sold a more diverse selection of produce here but none of the employees cared to correctly oversee the quality of the product. I would witness fruit rotting for days -- tons of flies at the front of the grocery aisle. Calling ahead of time is pointless as few employees actually answer the phones in spite of being present. You will likely get hung up on once your call is answered. Customer Service is however very efficient in spite of how long the line always seems to be. The wait at Customer Pick Up for the site-to-store service is ALWAYS ridiculous and the service is predictable in a number of ways: A) They do not care about productivity. B) Employees will disappear from this post. C) Once they are gone you WILL be waiting up to an hour for someone to appear and to get it done. D) The entire Pick Up system is broken. I have always regretted using this function as items rarely show up on time and once there, NO ONE wants to do their job and without an attitude.

I would like to see Clinton be great however there are a lot of people who work here who do not value the privilege of employment.

One star for the ease with Customer Service and their good attitude which is not reflected in the other departments. Another star for the great...

Customer Service is a thing of the past I arrived at the Clinton Walmart around 6:20 am on 7/31/25 to return a toilet seat I’d ordered online. I was told the Returns Section didn’t open until 7:00 am, so I shopped the store since I was early. Around 6:55 I returned and found a gentleman waiting in line. After a few minutes, he asked the time, and I said 3 minutes until 7am. About that time, a woman came in from outside and went behind the counter. She put her things down and turned towards the tables behind the counter, which meant her back was to customers waiting in line. Around 3 mins. after 7, she turned around and began putting on her Walmart vest opening her register (she also left her vest unbuttoned, which meant her name tag was not readable). She neither acknowledged me nor the gentleman. After opening her register, she looked up and asked if she could help the gentleman in front of me. After telling the customer she had no cash and only did returns, but could give him a gift card, she asked to help me. After telling her I wanted to return a toilet seat and giving it to her, someone came up and gave her a money pouch with bills and a paper tape inside. Now, instead of completing my return, which involved no cash, she not only accepted the pouch, but began separating the cash and putting it in her drawer. I asked if I could just leave the toilet seat since I had shown her the email from Walmart accepting the return. But she said no, the item had to be checked in and continued counting. At this point, the young lady that had given her the money was at the other register and asked if she could help me process the return, which she did. First, in my opinion acknowledging customers as you, an employee of Walmart, come to your workstation/counter is the polite thing to do. Second, if customers are waiting, inform them that it might take a few minutes as you check in and open. And third, if it takes less time to complete the task in front of you than it does the one being offered to you by another employee in front of the customer, especially if there are no more customers waiting, which in my case there were none, complete that initial task. Also, in my case as the customer, I did not want to see that amount of money (and believe me there was a lot of cash in that pouch) being counted and separated right there in front of me. That exercise could have waited until there were no customers in front of you. I’m writing this in the hope that the “powers that be” of this store will encourage a change of attitude by those that work with the public in their Returns Section. Unfortunately, since I began writing this feedback, I’ve tried on several occasions (7/31 @ 1:38 pm & 2:53 pm; 8/1 @ 9:31 am) to call the Clinton store to get the name of the employee, who was an African American woman, that opened that morning, but I’ve been unable to get anyone, other than a welcome recording, to answer the phone. So, I’m not too confident that this feedback will be even viewed, much...

Subject: Complaint Regarding Poor Customer Service at Auto Center

Dear Walmart Management,

I am writing to express my concern and disappointment regarding the service I received at your Auto Center location on Sunday, April 27th, and Monday, April 28th. My experience with one of your employees, Tony, was unacceptable and did not reflect the level of professionalism or customer care I expect from Walmart.

On Sunday, I arrived at Clinton MD., the Auto Center at approximately 3:45 PM, intending to purchase tires for my vehicle. Tony informed me that the Auto Center does not accept walk-ins on Sundays, and that appointments are required. I then asked for two quotes: one for the cost of two tires and another for four tires. Tony provided the quotes and print-outs and that I could return during the week, anytime after 10:30 AM, for walk-in service.

Based on his guidance, I returned the following Monday at 11:30 AM. However, when I arrived, Tony again told me that an appointment was necessary — this time specifically for four tires. This was inconsistent with the information he provided the day before. When I questioned the discrepancy and tried to clarify, Tony abruptly walked away from me. I had to call after him to express that I still wanted to make an appointment. His response was curt, (WHAT) dismissive, and completely lacking in professionalism.

This situation was not only frustrating but also costly, as I had to drive a considerable distance to the store twice, only to be turned away due to unclear communication. Gas is expensive, and my time is valuable.

Additionally, on Sunday there appeared to be enough technicians available to have serviced my vehicle, making the refusal to assist even more frustrating.

Tony’s dismissive attitude, lack of proper communication, and poor customer service reflect negatively on your store and your brand. It is my strong recommendation that Tony receive additional training on customer service, communication, and professional conduct. If working directly with customers is not a strength for him, perhaps he would be better suited for a role that does not require regular customer interaction, shocking shelves or putting air in the tires.

I do not take writing complaints lightly; however, I felt it necessary to share this experience to prevent other customers from encountering similar issues. I trust that you will address this matter appropriately.

Thank you for your time and attention. I would appreciate a follow-up regarding how this issue...