The Scout INN — Hotel in Cody

I had an extremely disappointing experience with this hotel. After booking a non-refundable room through hotels.com, a sudden wildfire led to road closures, making it impossible for me to reach the destination. I promptly contacted the hotel via the website to explain the situation and kindly asked if a refund was possible given the circumstances beyond my control. They responded assuring me that a refund would be issued, which was a great relief. I even called the next day to express my gratitude.

However, a few weeks passed without any refund appearing on my credit card statement. When I called the hotel again, I was met with rudeness from the manager called Melissa and a firm refusal to honor the promised refund. Seeking assistance, I reached out to hotels.com. Their customer service representative contacted the hotel on my behalf but was also treated poorly. Even after a customer service manager intervened, the manager kept being rude, the hotel remained uncooperative and insisted on sticking to the non-refundable policy, despite their earlier commitment to refund me.

This ordeal revealed a severe lack of professionalism and integrity. The hotel’s unwillingness to honor their word and the disrespectful treatment throughout the process were unacceptable.

I strongly advise others to be cautious when considering this hotel, as they may not uphold their commitments and could exploit unforeseen circumstances to their advantage. Who else knows what else could they have done for their financial benefit…

EDIT: It is the correct hotel… all management did to dismiss this review is reply “wrong hotel”. That shows how much they care about...

I had an extremely disappointing experience with this hotel. After booking a non-refundable room through hotels.com, a sudden wildfire led to road closures, making it impossible for me to reach the destination. I promptly contacted the hotel via the website to explain the situation and kindly asked if a refund was possible given the circumstances beyond my control. They responded assuring me that a refund would be issued, which was a great relief. I even called the next day to express my gratitude.|However, a few weeks passed without any refund appearing on my credit card statement. When I called the hotel again, I was met with rudeness from the manager called Melissa and a firm refusal to honor the promised refund. Seeking assistance, I reached out to hotels.com. Their customer service representative contacted the hotel on my behalf but was also treated poorly. Even after a customer service manager intervened, the manager kept being rude, the hotel remained uncooperative and insisted on sticking to the non-refundable policy, despite their earlier commitment to refund me.|This ordeal revealed a severe lack of professionalism and integrity. The hotel’s unwillingness to honor their word and the disrespectful treatment throughout the process were unacceptable.||I STRONGLY advise others to be cautious when considering this hotel, as they may not uphold their commitments and could exploit unforeseen circumstances to their advantage. Who else knows what else could they have done for their...

I had an extremely disappointing experience with this hotel. After booking a non-refundable room through hotels.com, a sudden wildfire led to road closures, making it impossible for me to reach the destination. I promptly contacted the hotel via the website to explain the situation and kindly asked if a refund was possible given the circumstances beyond my control. They responded assuring me that a refund would be issued, which was a great relief. I even called the next day to express my gratitude.|However, a few weeks passed without any refund appearing on my credit card statement. When I called the hotel again, I was met with rudeness from the manager called Melissa and a firm refusal to honor the promised refund. Seeking assistance, I reached out to hotels.com. Their customer service representative contacted the hotel on my behalf but was also treated poorly. Even after a customer service manager intervened, the manager kept being rude, the hotel remained uncooperative and insisted on sticking to the non-refundable policy, despite their earlier commitment to refund me.|This ordeal revealed a severe lack of professionalism and integrity. The hotel’s unwillingness to honor their word and the disrespectful treatment throughout the process were unacceptable.||I STRONGLY advise others to be cautious when considering this hotel, as they may not uphold their commitments and could exploit unforeseen circumstances to their advantage. Who else knows what else could they have done for their...