Verizon — Local services in Spanish Fort

Due to having issues with my phone not wanting to charge correctly, I visited the Verizon store in Spanish Fort, AL. When I first bought my Galaxy S7 Edge, it would say Fast Charging: Approximately 1 hour 37 mins until fully charged from 0%. I told the technician that I've been having to charge it wirelessly because my phone charging port hasn't been working correctly. Charging my phone wirelessly, it says Approximately 2 hours 50 minutes until fully charged from 0%. The technician plugged my phone up and it started charging. My phone was on 47% and within a few minutes, it reached 50%. He said it appears to be working correctly to me and that he could sell me a new charger. I told the technician that I didn't want to buy a new charger because I bought a new charger a few days before and it started fast charging; however, when my phone reached 50% the charger stopped working. My roommate has the same exact phone, so he plugged his phone into the charger, and it wouldn't work for his phone either. I plugged my phone into his charger and it started fast charging again, but after using his charger, his charger stopped working. When I plug my phone to the original charger, it says "Phone will take too long to charge. Approximately 8 hours 45 mins until fully charged, please connect phone to original charger in order to charge phone. Clearly the chargers aren't the problem. The phone is corrupting all...

Cameron at Verizon gets 10 stars but tech support, and Verizion as a company gets a minus 100 if I could. We have been dealing with CONSTANT internet outages at our business. We have yet to get it resolved. This has been going on for several months. Tech support has been on the phone, checking it with us unplugging, plugging, resetting our box. Said they've send an extender to make it work. Said they'd overnight it. That was Aug 19th. Today is the 29th. No extender. So my husband and I go to the Verizon store in Spanish Fort, they are great BTW and they got on the phone with Tech Support, once again, who told us they would call us today at 11 to "troubleshoot" once again. It is after 12. No call. We have been dealing with a female, I won't say her name, although i really should, because she is totally useless, for our business account. She has not done one thing she's promised to do. I am searching now for a new internet service for my business. This is ridiculous and totally unacceptable. We've requested someone come look at the system AT LEAST 5 times with no result. We're paying for horrible service, and we are sick and tired of it. You CANNOT run a business with no internet. My business is my paycheck. I'm done with Verizion. May move our personal phones too. Been with then for years, but if THEY don't care, then I am at the point...

Update/Edit- It should be noted once I got to this store Customer service was great and all issue and questions I had handled to satisfaction. The automated triage is in place due to post covid corprate decisions. While that doesnt really make much sense, the frustration of this change should and does not reflect the quality of this location. In addition to my experience here being great my feedback about the inconvenience of not being able to call a phone store (The irony is not lost on me here), was passed on to corprate for further review.

Note to corprate: Having been a literal lifetime customer I want to take a second to remind you of where your magic sauce lies. While you guys certainly lead the industry in quality, I have never paid the premium cost for your services edging out the competitions. It is because of your people, people like those at this location, that is where Verizons true value is and disconnecting your customers from your best quality seems like an oversight. Just food for a thought

There is no way to contact the store. All number lead to an automated machine. I must now drive an hour round trip in hopes they can facilitate my return. Dont feel like this was the right move Verizon.

-lifetime...