The Puppy Den — Local services in Spanish Fort

On October 31, 2016 at approx 4pm my wife and I went to the puppy den to purchase a shorkie we had seen online. He was adorable my wife and 5 y/o daughter feel in love. I paid for the puppy and was handed a packet Noone of the info was went over with me in the store. We went home all happy. The puppy vomited once when we returned home so we decided we would take him to the vet in the am. The next day Nov 1st the vet checked him and noticed he was invested with fleas and his gums where pale. The vet provided us with nutrical as a supplement to keep his sugar Level up. And sent us home he vomited 2 more times then began to eat and play again we have him the nutrical to ensure proper blood sugar levels. On Nov 2nd at approx 8 am the puppy was found deceased in his bed. I called the puppy den to inform them as there policy states in the first 5 days that if the puppy dies of a hereditary defect or disease not aquired in my home the puppy would be replaced. The owner karen informed me that an autopsy is required to do this she was very rude and began saying we killed him by not feeding him. And that we should have called her rather then taking him to the vet. I'm skeptical of calling an unlicensed person that is an hour away to care for my dog when my vet is 5 minutes away. I proceeded to do the autopsy witch reveled the puppy had hepatic lipidosis which causes anorexia and subsequently hypoglycemia. Hepatic lipidosis typically occurs over a period of two weeks as I was informed by 3 vets. She offered a few dogs as replacement none of which are the same cost that I paid or a 500 credit. My wife and I said no we don't feel we should have to pay any more then we have already and that we would except a puppy of the same breed. The owners have told us no that we would have to take them to court. I would stay far from these people as they have no care for there customers. My wife and daughter are...

During the worst part of Covid, my daughter was really down. Her first year of college was mostly online and social activities were pretty much nonexistent. We had the idea to get her a puppy. A friend to stay with her day and night. Someone who would love her and add some much needed joy and purpose to her life. We went to Petland and were shocked by their prices. When we found The Puppy Den, we were so happy with the variety of breeds offered, the friendly environment of the store, and the health of the puppies offered. She chose a spaniel puppy. We were not able to take her home immediately because she still needed additional vaccines. The pet store owner wanted to make sure that she was old enough and had proper immunity. We were impressed by the owner's concern for the well being of our puppy. Six months later and our daughter takes her puppy with her everywhere. They study together, sleep together, play together, and things are not so dull and bleak. She is a beautiful dog, very healthy, and an enormous blessing. Thanks so much Karen and Carrie. Our family has grown and we can't imagine life without our...

Purchased a puppy here & took her in to be checked over by our vet and she is very ill. For the price they ask for their dogs & also representing them as 'vet checked', you'd think they would be taking better care to check that they're truly healthy before sending them home. They also have a 'no refunds whatsoever' policy so if your puppy is sick, you're just out of luck. I am not one to leave a negative review but I feel others should be warned so that you don't end up in this situation. The illness she has is contagious to other dogs so I really hope all of the others she was exposed to don't have it as well. After a nice big vet bill & a week of medicine, hopefully our puppy will be okay. So upsetting! Also feel I should mention that the puppy is 7 weeks old & was supposedly eating a mix of dry & wet dog food but that is not the case. She will not eat dog food of any kind, boiled chicken, baby food... nothing. The only thing she'll take is milk replacer which would leave one to believe she was not fully weaned...