SureStay by Best Western Deer Park — Hotel in Deer Park

My experience was great until this morning. I encountered some unprofessional behavior & unsatisfactory service from the worker from this morning. She is nothing like the lady LeeAnn who has a great attitude & is very helpful. This woman from this morning was not helpful and had a bad attitude because she didn't want to do her job. Usually the breakfast is ready in the morning. But unfortunately the worker from this morning likes to sit down. She does have mobility issues due to her being extremely overweight but that should not mean the customer has to suffer. She had a bad attitude when asked a question about the waffle maker not being on like usual. Instead of her following some simple customer service guidelines like not to get nasty about it. Instead she yells from across the lobby which she should have got up off the chair and walked over to see the issue. She sent another woman who was just sitting in the lobby watching the news to come and assist. I'm not sure how many employees was actually on the clock because this lady walked behind the counter too. The other woman also heavy set stomped her way over to the waffle machine with such a stank attitude it was apparent at that time they wanted a lengthy in depth review. Up until today everything was perfect down to the room service. Even the attendant from yesterday was very professional. When I arrived she was standing at the door ready to work! She got to my paperwork and got me checked in quickly. It was only until this morning that I had the pleasure of encountering such unhelpful individuals. It's definitely not LeeAnns fault that I only gave this place 3 stars those stars are meant for her. If them other ladies was not just sitting down then the breakfast would be ready in the morning. I've stayed at some very prestigious hotels from Houston to Miami & I believe that this could be considered a luxury hotel too. The behavior of a few staff should not reflect the entire stay. They have a beautiful pool , vending machines , a washing machine area and a full lobby to sit and eat. The rooms are really nice idk what the one person was complaining about the room didn't smell bad. They have mini refrigerators , microwaves , mini coffee pots , hair dryers and a bunch of hygiene products. They also have a small love seat and coffee table. The people who do the room service have my respect so much. I really think they did an outstanding job & maintained honesty along with integrity. My belongings were taken care of with respect. I appreciate them alot. The 1st night we checked in there was lots of people in the parking lot and near the sidewalks but they were all very polite & friendly. Everyone was inside once it was about 10 p.m and the parking lot has plenty of space to park. We had no issues at all with safety or noise from fireworks. It was peaceful, quiet & refreshing. This area has lots of food places and...

I called a day in advance for an estimate to book a room for early check in. The lady said $79 but hung up on me abruptly before I could book it. I got here the day of and the guy at the front said yesterday's quote doesn't count because it changes rates daily so the new price was $84.99. I signed paperwork for $84 after giving my identification and credit card and standing in the hot room without seating or air conditioning like a criminal. Noticed that the shredder seems to be used quite a bit. The room is sufficient, the air conditioning was off when I came in. Again this place seems to not use cold air. I checked my credit card balance and saw a charge for $99.44 by the time I got my bags in my room. So the phone in the room was unplugged and has no dial tone; called the front desk from my mobile. Same guy said that the $14 difference is from taxes from the city of Deer Park, but I don't have a receipt for $99. I signed an agreement for $84. Let's see how the free breakfast is in the morning since those doors were locked up, I don't know what to think. This is not how most hotels treat guests. He did offer to bring me a shower chair for the disabled room which is nice. It's the changing prices for me. It went from $79 to $99 in 24 hours. Idk if I will stay here again. There was no breakfast in the lobby and the lobby was locked in the morning so I went to McDonald's for breakfast and internet. The WiFi at Best Western is spotty. You won't feel like a guest at this hotel, it was a waste of $99. If in the Southeast, I recommend the Microtel in Clear Lake. If there was an emergency I needed to 911, the phone was unplugged from the wall. Not a great safe...

These place I definitely wouldn’t recommend to go and stay. The price rate they have is really not worth paying. I came to cross w many issues these place has. It all started since we made the reservation, we were told we were gonna have nonsmoking place when we got the rooms and opened the doors the smoke ordor was very bad and the rooms it also had a very bad smell of humidity,mold... omygosh these smell was horrible..... the rooms we rented werenot clean there was dust all around all fernitures and around the room the bath tube was not cleaned either there was dust and hairs in it and the water wouldn’t run through the drain. And also I moved the night stand in between the beds and found foot nails and trash behind it. Now on the humidity was very bad that it was very difficult breathing at night it would made my throat and nose each it was very uncomfortable, horrible experience I had ever had. U just wanted to keep people aware before anyone stops by and waste money for the staying on these...