La Quinta Inn & Suites by Wyndham Denison - N. Lake Texoma — Hotel in Denison

CONTRACTORS BEWARE! SKIP TO THE UGLY. Here's the good, the bad, and the ugly of my stay. The good- There was one front desk woman, Heather, who had phenomenal customer service. She was very welcoming and professional. Since I travel for work often, the hotel upgraded me to a suite for my stay, which was very nice of them. The bad- the entire hotel was disgusting. Especially the carpet floors in the hallways. It didn't bother me much as they are a pet-friendly hotel, and pets have accidents. Though they were probably 12 years overdue for a serious deep clean or removal of their carpet. Seriously, it made the hotel musty and was covered in dark stains. And though it was nice of them to upgrade me to a suite, that tub was NASTY. Completely black moldy jets that have never seen a proper clean. Needless to say, I did not use that feature. Now for the ugly- oh my god. So first, I'd like to clarify that I'm a contractor. I am on the road quite often, and have a good knowledge of how hotel business goes. I also let the hotel know that I was moved into that area for work and that there was a possibility that I'd move early. They were fine with that. I booked two weeks out, then my work moved me three days into the reservation. I informed the front desk staff that I would be checking out that next morning. They informed me that it had to be "okayed" by their manager and that I should come back later to see if my request was accepted. (What?) Anyways, it was accepted, and I moved the next day. I got a receipt showing me that out of the initial $1,700+ reservation I had made, I was to be charged about $450 of it. Made sense to me. When I got to my new destination, I had a bad feeling about my previous stay, and just in case checked my account. Sure enough, as of day 2 of my reservation, they charged the entire stay amount. $1,700+ for a 3-day stay. I immediately called the front desk telling them and they responded that it should not be the case and that their receipt shows the $450. I told them that I was going to set a claim with my bank and they said that's fine, and I did. Three days later, a reimbursement hit my account from La Quinta. Great, issue solved. Well apparently another 5 days later, another reimbursement hit my account from La Quinta. So then their manager starts calling and texting me about three times in one day while I'm at work until I picked up the phone. He explained to me they reimbursed me twice, so how do I want to re-pay. I started telling him the ongoing issues I've been having with this hotel for OVER A MONTH now and he said oh well we don't want to take it to a claims case, but we will. A threat. I informed them that I did see that they stupidly overcompensated my account, once again becoming a special little problem for me, and that they would get their money back. I was just trying to point out that they need to train employees better (and maybe not threaten others?) He also told me that the rate I got was special and that they aren't supposed to refund or allow cancelations at all for it. At no point in time did I ask for a special rate, for a special room, or was informed of the stipulations of staying at that hotel being a full charge. If I were informed of that in the first place, I would have taken my business elsewhere. If the employees of La Quinta knew that I was fully charged and would be reimbursed, I would have never filed a claim with the bank. I wouldn't have even wrote a review for this experience, but the fact that it is a month and 11 days after my stay and they are still being a headache, I had to warn others. Especially those who book for work. Avoid...

Our family came in from an out-of-town trip with a fault on the AC unit that serviced our bedroom wing to our residence. We booked three rooms for one night until the AC unit fault could be corrected by servicing the next day.|The exterior of this property seems nice, and the lobby is well-appointed, but no-one sleeps in the lobby area. When we entered the hallways going to our rooms it was like entering a crazy clown house with blood red walls, dark gray doors to the rooms, and a weird swirling pattern in the carpet. The black edges of the hallway carpet were discolored by bleach or some other cleaning agent turning the black carpet edges light purple splotched. Entering the rooms, we saw all three didn't look anything like the pictures online. These must be stock photos from La Quinta, because nothing in our rooms matched what is shown online. It is complete opposites. Online the rooms looked well-appointed; but in reality the rooms are smooth wore-out, shabby, filled with junky furniture. My room on the second floor had a fake pleather armchair in black with the whole rear side of the seating cushion ripped out letting you admire the foam insert at your leisure. In addition, my room had fragmented shards of glass liberally sprinkled around the bed on two sides allowing for a shocking experience when the glass became imbedded in my foot. When I told the front desk about this, she kept thanking me profusely for not "yelling at her, like all the other guests do", but did not offer to do anything to make it right. My room was dirty with dusty edges around the room, debris behind the nightstands, and a small tv, much smaller than the ones in my parents and sister's room downstairs. |Breakfast was a joke. I truly enjoyed the scrambled eggs, which in reality appeared to be egg "scrapings" from around the edges of multiple pans of leftover food. The breakfast sausage appeared to be dried out, the consequences of making too much food then serving it for days on end until it is gone. I also enjoyed spending the night with other guests that appeared to barely have funds needed to stay here, and I got to ride down on the elevator to breakfast with "dirty Jesus"--a man in a white flowing robe, long hair and beard with a resemblance to how Jesus is portrayed by media, just this man was filthy dirty. |I should have known about the low rent clientele using this motel when my ID was copied at check-in. I've never stayed anywhere where I have had my ID photocopied, and I don't like it being done when it is so easy to have your information used in nefarious ways when safeguards are not taken to make sure it is not used in this manner. I hope the property shreds your ID information after checkout. |The last few times our family has stayed at Wyndham properties, the stays have been less than stellar. It appears on the whole that Wyndham properties are on a downward slide and this property is definitely one that needs to be removed from the Wyndham portfolio. Before writing this review today, I called the property and the front desk agent says that the GM shows up if and when, they never know when he will show up, since he owns the dumpy dive in addition to being the GM. I don't really expect a call back from him, as I would be embarrassed to call back a guest If I owned this property also. If you need to stay in the Sherman/Denison area, check in to the H**N Garden Inn, a truly stellar property, not this grimy,...

ZERO STARS !!!!!! I would not recommend this hotel to my worst enemy. We came from out of town for a major family event and we had someone staying with us the second night while here so I called this hotel ahead of my stay for a roll away bed because we specifically needed it for the second night of our stay. Which I was told they could accommodate without difficulties. Upon checkin our room was very dusty and musty/old smelling. There was mold on the bottom of the curtains and the AC unit had a layer of dust and the toilet barely flushed. We decided to just stay and give it grace to being “OLD” because they were going to able to accommodate the rollaway bed. WELL, We should have just left them and saved ourselves from all the upcoming stress and drama. We went to the front desk to ask for the roll away bed the morning of our second night which they then did not have. That they did not even know what that was, so why tell a guest you have something that you don’t even know what it is. So we then tried getting a refund for the second night as we were not even going to be able to stay there. The front desk girl , bless her heart acted terrified to escalate our concerns to management which down the road I found out why. We asked that the General Manager to contact us directly to discuss this. The phone call was very hostile and included him calling us a liar, saying things such as “being raised horrible” and screaming over the phone. Which we have timestamped the original call. We again asked him for a refund on the second night as we were needing to relocate and it was a huge inconvenience. He refused a refund and then proceeded to tell us if we did not leave he would call the police. We were in the room packing our things and the front desk called our room again threatening us to leave. We were trying to figure out a new hotel to go to while also trying to get ready. In the meantime the General Manager, his name is “SAU” TEXTED me saying he didn’t want the police called and he would offer a discount which was a little weird to text the guest like that and tad unprofessional and still wouldn’t solve the problem of the bed situation… We went to the front desk to checkout and count our losses because we were already late. I asked the oncoming front desk assistant manager “Gabriel” why my card was charged twice and he wouldn’t give a clear answer and refused to look into it when asked to do so, My wife said forget it he obviously doesn’t care he then screamed at my wife to quit being aggressive and watch her tone and proceeded to throw the checkout papers across the counter at us. When i confronted him about his own tone he stepped toward us again threatening to call the police, For I don’t know what, trying to checkout I guess… Gabriel the front desk manager escalated the situation to such an unnecessary point that we ended up calling the police in fear of our safety at that time. All of this unnecessary trouble and stress over a rollaway bed and refund for ONE night. This hotel is VERY HOSTILE and again I know why some staff are scared to speak up. Also another guest told us their card was charged twice as well when they checked-in. Watch out if you consider...