AT&T Store — Local services in Denison

AT&T offers no ability to leave feedback so I'm forced to review their physical business instead of their terrible online services.

Several weeks ago I called AT&T and set up Air internet service and as part of that I was asked to enable automatic billing on my account, which I did. Apparently automatic billing secretly meant "charge nothing and instead cancel the account" because I came home from my overnight shift to find out I had zero internet service and my account was suspended for nonpayment despite my setting up the automated billing over the phone with their rep.

Upon calling their hotline I was able to pay the outstanding balance that never should have been outstanding to begin with, but discovered my service was already suspended with no way to remedy this since it was before their normal phone hours.

Overall, garbage experience with no way for me to resolve this issue without waking up in the middle of the day (that would be like midnight for a third shifter like myself) and talking to some underpaid kid on their phones after waiting an hour. I would say that they should focus on customer service but the industry clearly doesn't care because they just funnel everyone through their moronic AI bots that can't actually do anything. Isn't the future wonderful!

In short, AT&T sucks at setting up accounts and sucks at keeping them. If my service isn't back up by the time I wake up I'll be finding another provider AT&T so I hope your terrible automation can figure out how to get my service running from this pissed off post! If not, maybe reconsider that AI is the...

If AT&T understood the term Ethics, I wouldn't be here today writing this. We use to have great unlimited highspeed internet with DSL. That was too good of a deal so they changed it from unlimited to limited at a ridiculously low cap. After review my bill statements I finally found their so called notice buried in fine print.

To avoid this they said they would switch us to U-Verse, they forgot to mention the hidden fees and when confronted we made them pull up their own phone recordings to prove we were telling the truth. Since AT&T has never provided the 12Mbps I have paid for for years. They down graded what we could get to 6 Mbps because their own lines couldn't handle it from their servers. WAIT They made me swap to a service at a promised speed and their own lines couldn't support? That is right, straight up lied to. Since then I have been lucky to even reach speeds of 5 Mbps, still get charged for 12 mind you.

SO if you like throwing away money for services NOT rendered, then AT&T uvers...

I have to leave a star because this makes me leave a star...

I'll start this out and say if you are going to cancel your services, DO NOT trust what women behind the counter tell you.

She told us we'd receive a bill in the mail and could make payments until we paid the final balance. NOPE!!! They want a total of $2,000 upfront, or they'll send it to collections. I asked about payment plans and when we needed to pay. She said, 'we don't do payment plans; just call the number on your final bill.' We wouldn't have switched if we knew, and we would have waited till we had it more paid off or saved up enough to pay them off. Now we'll have collection agents calling us.

I understand why we weren't the only people in the store that day switching over to another provider.

Hey, at least we are saving money with them,...