Mattresses Plus More — Local services in Denison

John was pleasant on the phone. However, when I sent him the photos of the torn, dirty, and threadbare box springs was delivered, he would do nothing about it. The box springs was delivered when I was not home; It was wrapped in plastic. The driver carried it down the hallway and set it up himself as my husband is 73 years old.

I came home and immediately covered the mattress in a mattress cover and the box springs with a thick, custom bed skirt. Five weeks later I changed out the bed skirt and noticed for the first time the broken threads, grease marks, and several 3-inch abrasions on 2 sides of the bed. I sent him the photos and when he didn't call me back, I called him. He blew his top, but eventually said he would replace the box springs…then he informed me that I would need to pay for the delivery of the new box springs. Because I live miles from Denison, the delivery would cost about $85 and I thought that was too much considering that I had sent him the images of the damage to the box springs.

So, I dropped it, but I am going to post those pics on another site so that consumers can make their own decision about the condition of the springs. John assured me that he has never sold anything used to anyone. Otherwise, I would have suspected that this is just what happened in my case. I wish he had handled this with more flexibility.

So I guess the lesson is that you should take a very good look NOW because there will be no recourse later. I should...

I had a very very bad experience at mattres plus more in Denison tx iam having surgery and I needed a recliner. The lady annaneice assured me that I was getting a lazy boy recliner so I told her I was trusting her that I was getting a lazy boy. I payed over 800 dollars for this recliner money I do not have but I needed the recliner for after my surgery. The man delivered a recliner but it is not a lazy boy it’s a catnapper I tryed it for about a week it hurt my back so bad I couldn’t hardly walk or work at my job. The lady annanince layed to me I went up there and told her I didn’t get a lazy boy like she promised and I need to return the recliner. She called the onower I was very very upset and crying I told him she laid to me that I wanted a lazy boy not a catnap. This was in November of 24. He said they will not help me. I left very very upset still crying so I have a recliner I can not use after my surgery on Monday. Do not trust annaneice or the onower I putting this on here so it doesn’t happen to you. Iam a child of the most high king Jesus and just want to prevent anyone else from being taken advantage of like I was. My Jesus...

This place is amazing and honestly overall the reason why it's so amazing is because of Deana Keeter. After searching all day for a king size bed my husband and I were exhausted and about to call it quits for the day but on our way to grab dinner we noticed mattresses plus more and decided to make one last stop. So we decided that I could just run in and see if they had what we wanted for the right price we didnt want to both get out of the car and get both of our children out if they didnt have what we were looking for. So I went in met Deana told her what we were looking for and also told her that we had a budget. Deana did not care about the money she told me to pick a bed that I liked and she assured me that she would make us a deal that we could not refuse. So I went to the car told my husband and we got our children out and went back in to find the right bed that fit our needs and wants. Not only did we find exactly what we wanted but we got it for an amazing price. Deana keeter is truly an amazing person she will work with you and she is determined to make sure that all your...