Best Western Plus Texoma Hotel & Suites — Hotel in Denison

I had been staying at the Best Western Plus Texoma Hotel & Suites located in Denison, Texas. I was staying here 6 times a year for about 3 years. I am a 68-year-old woman who travels solo. I carry 2 duffel bags, a computer bag and 2 heavy coolers full of food and drinks for my 18-hour drive. I always request a particular room because it is only 5 steps out the side door where there is a small parking area where I am able to park right outside the door. It was great, only 10 steps from my room to my car. I still need to make 3-4 trips from my car to my room, but by having this particular room, that’s about as easy as it’s going to be. I make my reservations about 4 weeks in advance and request the same room each time. Each time, my request for that room was honored. Each time I check-in, I can see that they have my printed reservation on their desk, with a room key, just waiting for me to arrive. ||||I made a reservation for May 21, 2024. The A/C in my car quit working that morning. I spent the entire drive in 95° Texas heat. After 8 hours I was completely exhausted and about to pass out from the heat. When I walked into the lobby, there were 3 police officers and 2 firefighters standing there. A firefighter asked me if he could help me. I said I had reservations. He said that I couldn’t stay there tonight. He said that they had to get everyone out of the hotel. He told me to go to the desk and the lady would cancel my reservations, refund me and make a reservation for me at the hotel across the highway. I agreed to that. What other choice did I have? However, I needed this stay for the promotion going on at that time. So, that messed me up as far as the promotion was concerned.||||I made a reservation for July 30, 2024. Again, I had made this reservation 4 weeks in advance. When I got to the hotel there was quite a few construction workers staying there. I went to check-in and was given a different room….on the 2nd floor. I asked what happened to the room that I requested and I was told that they were busy that evening. I told them that I made the reservation 4 weeks ago and that particular room should have been reserved for me at that time. It doesn’t matter how busy they are tonight. This puts me in quite a bind. I had to take all those heavy coolers and bags, one at a time, down a very long hall, to the elevator, then back down another long hall to my room. I had to do this 4 times and in 95° Texas heat. THOSE COOLERS ARE HEAVY. I went down to the room that I had requested, only to find a burly guy in his 20’s in that room. I’m sure he NEEDED that room more than this 68-year-old woman with a bad back and no-one to help her. There were rails on the elevator walls and I noticed a screw holding one of the rails, was falling out. When I finally got all my bags and settled in, I pulled down the covers on the bed only to find A PILL laying right on top of the fitted sheet as I was getting ready to lay down. A PILL!!!! Good thing I found it and not a small child. The next morning, I went down to get breakfast, when I got back to my room, there was a pile of bedding outside my door and a housekeeper was in my room with all my possessions. I wanted to lie back down; it wasn’t anywhere near check-out time. I asked her why she was in my room, when all my possessions were clearly still there and I hadn’t checked out yet. She just said sorry and left. ||||I made a reservation for August 6, 2024. Again, I had made this reservation 4 weeks in advance and again I had requested that one particular room. I got to the hotel at 8 PM, after 8 hours of driving. When I walked into the lobby it was PACKED. I lost count at 37 construction workers. They just kept coming. They were coming from down the halls, out from the elevator, I lost count at 37. Each one of these guys had a cooler and 2 duffel bags. That’s at least 74 duffel bags, 37 coolers and 37 guys. I walked up to the desk and said that I had a reservation. They told me that I had all these guys ahead of me and that I would have to wait until they were done with all these guys. I said that I had a reservation. I looked down on their desk and I could see MY printed reservation with the room key laying on top and only one other reservation there besides mine. The lady told me to have a seat and wait. HAVE A SEAT? WHERE? ||I travel solo, I am very careful about not advertising that I am alone. I do things when I get gas, eat meals, etc. just so that people won’t realize that I’m alone. There is NO WAY I am going to sit ALONE with all those guys. NOT A CHANCE. Women, you know what I mean. This infuriated me. Who would do this? How does this make sense? Wouldn’t it make sense to take care of the 1 old lady and let her get to her room and settle in for the evening? What kind of sense does it make to force a 68-year-old woman to wait for a minimum of 37 strong men? The reservation and the room key were sitting right there. It would have taken 3 min. to take care of me and let me get to my room to rest. But NO!||I decided to go out to my car where I have a thick cushion, I can recline my seat, call my son and watch videos…... in 95° Texas heat. I called Best Western Customer Service and explained the problem. I was told by a very uncaring man that they couldn’t do anything about it, that I needed to call Best Western Customer Relations. I called BW Cust Relations and got an even ruder man. He treated me like a was a “Karen”. Like I was just complaining about not being waited on first. He told me that the construction guys were entitled to a room also. GOOD GRIEF. I NEVER said that these guys shouldn’t get a room at all. He was too obtuse to even try to understand that this situation had nothing to do with wanting to be “first” or to be waited on before anyone else. This had to do with my SAFETY. DUH! Who can’t understand that placing a woman among 37 men isn’t a good idea? Who can’t understand that a woman does not want to be put into the situation where she is thrown into a group of 37 men? Apparently, the Best Western Plus Texoma Hotel in Denison, Customer Service AND Customer Relations can’t understand that concept. Why is that so hard to understand? It had NOTHING to do with being waited on first. It had everything to do with my safety. ||||After a while, I fell asleep, in my car, in 95° Texas heat, in the parking lot of the hotel where I had reservations. Does that make sense? At about 9 PM I woke up and went inside the lobby. There were 19 men still waiting in the lobby. I walked up to the desk, I looked down and pointed to my reservation and room key and asked to check-in. Again, they told me that these other guys ahead of me and they wouldn’t wait on me until they were done with all of them. I went back out to my car and fell asleep again, in 95° Texas heat, in the parking lot of the hotel where I had reservations. At no time did ANYONE consider my safety. At 10:30 PM, I woke up and went back into the lobby and finally was able to ||check-in. It took 2 ½ HOURS!! 2 ½ HOURS later I finally was able to check-in. While standing at the desk to check-in, I could hear footsteps coming up behind me. I turned around and one of the construction workers had walked up behind me. He had tattoos covering his ENTIRE face AND neck! YIKES!! OF COURSE, I didn’t get the room I had requested on my reservation. OF COURSE, my room was on the 2nd floor, AGAIN! OF COURSE, once again, I asked “Did I get room 100?” OF COURSE, once again they said that the hotel is so full that they were not able to put me in that room. Once again, I said that I had made this reservation 4 weeks ago and that the room I requested should have been reserved for me at that time. So, at 11 PM I was finally able to start carting all my heavy coolers, bags, etc. one at a time, into the hotel, then down the farthest end of the hall to the elevator. When I got into the elevator there were 3 burly guys in there. NO WAY I’M GETTING INTO THAT ELEVATOR WITH 3 ENORMOUS GUYS. NOT A CHANCE. So, I acted like I forgot something and walked away. When I finally got into the elevator, the rail on the wall that had a screw missing last week was completely ripped out of the wall along with the other 2 rails. I had to repeat this 3-4 times to get all of my belongings from the car to my room. Mind you, It’s 11:30 PM by this time. Each time I go out to my car to get another bag or cooler, I am having to wait because all these guys are using the elevator too, and like I said, NO WAY I’M GETTING INTO THAT ELEVATOR WITH ENORMOUS GUYS. NOT A CHANCE! The elevator was dirty with big dirt clods all over the floor. When I would go out to my car, it was a constant stream of these guys going out to smoke and coming back in again. IT WAS SCARY!! IT WAS CLOSE TO MIDNIGHT AND I WAS STILL GETTING THINGS FROM MY CAR AND TAKING THEM TO MY ROOM. ||||I HAD A RESERVATION, AND YET, I HAD TO SLEEP IN MY CAR FOR 2 ½ HOURS IN THE TEXAS HEAT, IN THE PARKING LOT AT THE HOTEL WHERE I HAD A RESERVATION. That doesn’t even make sense. ||At midnight I finally got all the bags and coolers into my room and was able to settle in. I arrived at the hotel at 8PM and I didn’t get settled into my room until MIDNIGHT. THAT’S 4 HOURS. ||THAT IS UNACCEPTABLE!!||||The next morning, I took a few of my bags out to my car to get a jump on things. When I got back up to my room, a housekeeper was getting ready to walk into my room. I had to stop her and tell her that I wasn’t going to be checking out until the 11:00am check-out time which was in about 1 ½ hours. I went into my room, got my keys and decided to go the gas station next door. I needed to fill-up my tank, get 2 bags of ice for my coolers and I wanted a giant BIG-GULP soda. When I got back to my room, I set down the BIG-GULP soda and went downstairs to get some breakfast. I wanted to bring it back to my room to eat before I check-out. When I got back, I could see that down the hall, in front of my room, was a big pile of sheets on the floor. When I got to my room, there was that same housekeeper in my room with all my possessions, ripping the sheets off the bed. I had my breakfast in my hands, and I looked over and my BIG GULP was G.O.N.E. – GONE. I didn’t even get 2 sips out of that $2.00 drink. I asked that lady where my soda was and then I saw it in the trash can. A full soda, in the trash. AT THIS POINT, I...

5 star hotel with a zero star breakfast, the hotel is pet friendly, right off the highway with an indoor pool/hot tub. It was halfway b/w Austin & Kansas City & half the price of any other hotel that allowed pets & had an indoor pool. The low cost had me worried, but I gave it a shot and am glad I did!

The "ok": The pool/fitness area was nice, the only drawback is that the pool is way to cold to get in even though it is an indoor pool. It was like getting into an ice bath. The hot tub made up for this by also being cooler than most so I was able to stay in it for awhile. The pool had plenty of seats and the hot tub was large enough to fit 6 adults without being uncomfortably close to each other.

The bad: breakfast. This was disgusting and pretty much inedible. I left and went to get a fast food breakfast instead. This was seriously the only bad thing about the hotel. The food was either missing (as in not being made that day for some reason) or badly overcooked. The biscuits (on their own and on the pig in blankets) were so charred they disintegrated when sliced, there was no bacon despite a sign and place for it, they only had over-hard eggs (with powdery/crumbly yolks and brown crispy whites), burned on mix in the waffle maker smelling up the place and causing every waffle made to also burn, and a toaster that didn't work. The sausage patty's looked like overcooked hockey puck versions of McDonald's sausage and were so hard you couldn't slice or bite into them. The cooks did not seem to care to solve any of these issues, bc even the "fresh" batches of food they brought out were like this.

The good: literally everything else!

The room had a king bed and a nice separate sitting area with a super comfy couch and chair around a coffee table and end table. The TV worked well (although some movie channels and some type of written "available channel" list would have been nice). There was a refrigerator and microwave, a good sized desk, a bench for the end of the bed, and a nice sized (but nothing special) bathroom. The room was clean and much larger/nicer than I expected for the price.

The bed had clean/crisp sheets with a nice comforter, was very comfortable, and had plenty of pillows. Lighting was adequate, but the bedside lamp and entry ceiling light worked off of the same switches, so you couldn't have the bedside lamp on with turning on the entry light which was a mild annoyance but not worth losing a star.

The TV could be adjusted to be seen from the bed or the living area, which was very comfortable. I usually don't use this part of a room because the couch and chair are almost always too hard , but this was a very pleasant setup that I enjoyed having. I worked here instead of at the desk.

The front desk staff at this hotel was first class all the way. When I checked in she made it a pleasant and smooth experience. She went out of her way to be helpful and make me feel welcome and at home. The lobby was in pristine condition, giving the impression of a much more up-scale hotel than a typical Best Western. Most of the "plus" brand of BW really does qualify it to at that up-scale end of the hotel spectrum. Checkout went just as smoothly, they offer an express option, but I needed a receipt so I stopped buy the front desk anyway. I was in and out in under 5 minutes for both check-in and out, and the only reason check-in was longer was because I had asked a few questions about the area and we had a nice conversation since no one else was waiting.

The parking lot was well lit and the area felt safe. Wifi worked well and was fast.

I am an admitted hotel snob, I stayed here because I had to stay SOMEWHERE. I had low expectations, but it was one night, it was pet friendly, and it had an indoor pool at a decent price. I was very pleasantly surprised at how fabulous my stay was and I would definitely choose to stay here again. I highly recommend this hotel, it is one of my favorites I...

Hello, my name is Gabriela Osorio, and my husband's name is Peter Padilla. Yesterday, we made a reservation at the Denison TX Best Western Plus at around 2pm through the direct hotel phone line, we talked to Judy, the reservation was done under my husband's name. We were driving on our way from Beaumont, we are currently working there, we work in construction and our children are temporarily staying with my mother in Sherman TX. Well we made the reservation and headed to Sherman, that's a 5.5 hrs drive, which it turned into a 7 hour drive drive due a couple of storms on the way. We took the kids to dinner and we ended up checking-in after 1am. When I walked into the hotel, my husband was sleep in the car so I went in there by myself. I went to the front desk and nobody was there, so I started walking around looking for somebody, I had to yell "Hello!" for a little 10 year to walk out and call the attendant. Well as soon as the attendant approached me, she did it with a very nasty and unprofessional attitude. She told me that I didn't have my husband's last name so that we weren't married and to go get him. I went to wake my husband up and he checked in. We reserved the two king suite, when we called Judy told us we were gonna get charged less than $140 taxes included, once we looked into the account we had being charged over $160. We were exhausted so all we wanted to do was get to our room and get some rest and enjoy the little short time we had with our children. To our surprise the room was not clean. The beds were undone, the trash wasn't taken out, the complimentary soaps were used, the room wasn't sanitized at all. When we call the lady at the reception desk, she told us that she couldn't do anything about it and that we needed to get our children out and go to another hotel. My husband was talking to her and he was very upset of course, she didn't offer any other solution than that. When my husband asked to talk to the manager she declined to give us the number, we asked the reception for her name and she declined to give us her name, we were extremely upset, so she told us that we needed to get out the room or that she was going to call the cops because she's a Christian and you do not talk to a Christian like that. I decided to call customer service but of course they were closed so I was sent to the reservations line. The representative was very polite and he did everything he could with our situation, he sent me to his higher up, a very well mannered and polite lady. While I was talking to the reservations supervisor the lady at the hotel reception kept telling us to get out or that she was gonna call the cops. We finally decided to make a reservation at the Marquita Best Western in Durant, OK 20 miles from Denison. Before going to get our stuff to get out the hotel I asked the reception lady for her name she said it was Sharon, which I'm not sure if I should believe that's her real name. I also asked her to please give me some kind of confirmation about the refund and cancelled reservation. When I went back downstairs she told me she couldn't give me anything. I told her that it was fine but that I was gonna have to take it to corporate. We got to Durant at 3 am. The receptionist a completely 360 from the one in Denison and even though the rooms wasn't as nice as the one in Denison, we're absolutely glad we drove 20 miles there. We're extremely upset about this situation and it needs to get addressed with the manager from that location and the employees need definitely better training. Will not ever make a reservation at that hotel again. This situation was completely unprofessional...