Holiday Inn Express & Suites Edwardsville by IHG in Edwardsville, United States - reviews,open hours,photo spots,things to do

United States Illinois EdwardsvilleHoliday Inn Express & Suites Edwardsville by IHG

Holiday Inn Express & Suites Edwardsville by IHG

1000 Plummer Dr, Edwardsville, IL 62025

4.0(306)

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Phone

(618) 692-7255

Website

ihg.com

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Tiffany PollardTiffany Pollard

(Update from 2018 & 2021 reviews) We've stayed at Holiday Inn Express & Suites in Edwardsville, IL multiple times.. most recently for 2 nights (a Friday & Saturday). ARRIVAL/CHECK-IN: Arrived around 4:00 PM; took < 10 minutes. ROOM As a Spire Elite member, I emailed the General Manager Cathy Luttrell requesting a room upgrade. She responded very pleasantly. We were assigned a 1 King Suite, room #219. THANK YOU for the upgrade! • Amenities: Keurig, microwave, mini refrigerator, sink. The suite had a small table w/ two chairs to eat the dinner we brought with us. Not to mention a couch & the usual desk. • Bath: Plenty of hot water & good pressure. • Bed: Very comfortable! One reason we love IHG. • Cleanliness: One of the cleanest hotels we've stayed in recently! Props to housecleaning crew Chris & Danielle. Looked like they even polished the wood. 👌🏼 And the front desk actually asked if we wanted full housekeeping services. We said yes & left a tip on the table the next morning. We returned to our bed made, towels replenished & trash emptied. • Decor: Standard/nice • Heating/cooling: Room stayed comfortable. We kept the temp at 67° which kicked the heater on every 2 minutes or so. • Sound: Sadly, this ended up being a BIG issue. The guests above/next to/across from(?) us were running/stomping for hours on end, so unfortunately I had to call the front desk. It continued until approximately 11:30 PM. I was then woken up to the same noise bright 'n early the next morning. 🥴 Despite speaking with the front desk three more times, the noise continued the following the night. This time it sounded like they were bouncing a ball, running up & down the halls & slamming doors. It lasted until approximately 1:30 AM & started back up at 7:45. I don't blame HIE for the noise, but it still kept us from having a restful trip. In fact, we left exhausted. • TV: Worked as expected; great selection of channels • View: N/A • WiFi: Worked well using my laptop BREAKFAST: I was so tired due to the noisy guests that I chose to "sleep in" & skipped breakfast. My husband grabbed a bowl of cereal to go. COVID-19 RESPONSE: Plexiglass, hand sanitizer & disposable masks at the reception desk. Staff wore masks; I'd say half the guests did. CUSTOMER SERVICE: Excellent GROUNDS: N/A LOCATION/PARKING: Free parking OTHER ACTIVITIES: We did not use any other hotel amenities. Would I recommend/stay again? Yes, & we plan to fall 2022. (If it wasn't for the continuous noise, I would have rated our stay 5 stars)

Mr nonameMr noname

The staff here is awesome. The main lobby is comfortable and welcoming, but the room was not. For some reason, I got a handicap room, and I'm not handicap. It's not really an issue unless somebody actually is handicap and I'm taking up the space. (I did not ask for a handicap room) Everything negative stems from the handicap shower. The shower was so poorly designed that water flowed out and onto the bathroom floor, all the way out to the toilet. The shower was so dirty that there were chunks of something on the floor along with hair that wasn't mine. The soap holder had clearly not been cleaned, and I did not use bar soap. Now, I did not bring any of this to the attention of the staff. I'm sure they would have remedied it asap, but I don't feel like this is something you should have to ask for. It should just be cleaned from the start.

MP MoellerMP Moeller

Checked in relatively late- around 8 or so with no issues. Front foyer was very clean and extremely well kept with the Holiday Inn whites. Very nice eating area for breakfast and a bigger than typical continental breakfast. The front area had a mini store that they charged 25 for us, but then reimburse if not used. Kind of a nice clever way to get you to spend a little extra if you’re feeling parched or hungry overnight. The bathrooms were clean, bedspread and rooms were very well-kept and the building was quiet overall. Very nice hotel for a smaller college town. Kudos to the management on this stay.

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Reviews of Holiday Inn Express & Suites Edwardsville by IHG

4.0

(306)

4.0

(Update from 2018 & 2021 reviews)

We've stayed at Holiday Inn Express & Suites in Edwardsville, IL multiple times.. most recently for 2 nights (a Friday & Saturday).

ARRIVAL/CHECK-IN: Arrived around 4:00 PM; took

4.0

(Update from 2018 & 2021 reviews)||We've stayed at Holiday Inn Express & Suites in Edwardsville, IL multiple times.. most recently for 2 nights (a Friday & Saturday). ||ARRIVAL/CHECK-IN: Arrived around 4:00 PM; took

1.0

Don't stay here .. from the time we checked in they didn't have our rooms ready they claimed I had one room when I paid for two. Took forever to check in to find my imaginary room. The pool was gross kids still got it but me and my friend did not because it was green on bottom and could see where kids were stepping.. Yuck!! The rooms had dirt in corners, the sheets had a few stains when pulled blankets back, there was dust on some of the table tops and by heater/cool air system. The bathroom had bot been swept. Same for both rooms we got. I never said a word just kept my mouth shut then I see they charged me for extra cleaning few that we left stains and was dirty when I cleaned it up into piles [mind you yes had teen girls and had pizza boxes and snacks I picked up stacked by garbage] but it feels like knew we were doing that so took advantage knowing we had my daughters birthday there and charged me $50 for cleaning when alot was already there and I paid the maid 20 per room because I still felt bad even tho it wasn't that bad. I think was some confetti a very small amount on ground. The manager is an ahold. So for almost$400 and then being charged extra after wasn't satisfied in first place and never notified they would be doing that .. im not happy and don't recommend. Other hotels in area I'd...

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