Starbucks — Restaurant in El Centro

I was very disappointed at the customer service here. A friend and I walked in so we could take advantage of the “bring a friend for 2 for $10 drinks” and so we arrived around a little before 6p.m. we were greeted and needed a minute to look over the menu. When we were ready, the lady working the register (late 30’s/mid40’s) was VERY RUDE to us. I asked if the deal was solely on the app & she cut me off to say “it ended 2 minutes ago but you guys were just standing there.” If it weren’t for my friend having a rough day and promising her coffee, I would have walked out because why that attitude? I had no idea there was a cutoff time since in the app, when I checked, it didn’t specify. The only reason I didn’t order online is because I was waiting for my friend to decide what she wanted. She could’ve worded it so much more differently or if she knew that customers were coming in for that deal that day, she could’ve easily just given us a heads up like, “hey guys, idk if you were going to do the 2 for $10 because it ends soon.” Anyway, I decided to order a coffee & a grilled cheese, she said “you have to hand me the grilled cheese( from the cold section by the register), if we even have any.” I ignored her attitude once again, and she gave me my total & I asked her to please use the 25 stars I had for the milk substitute in my coffee, she said she couldn’t do that because there was no option for that, only for espresso shots. I even tried showing her on my phone what 25 stars applies to, she still said that didn’t apply. I should’ve just cancelled the order at that point. I go to starbucks enough to know what applies to what & I always use my stars for that so I don’t know if she just didn’t know how to apply them or what. This employee needs to work on her customer service skills. We all have bad days, hectic shifts, etc. but customers do not have to pay for it. If working with the public is not for you, get another job! If she just didn’t know how the star system worked, she needs to be trained some more, she could’ve said she wasn’t sure & asked someone who knew instead of saying no! It’s that simple. I won’t be ordering in person anymore at this...

I visited Starbucks on Sunday, February 2nd, and unfortunately had a very disappointing experience with Ellie. I ordered an espresso macchiato with just a bit of foam (specifically requesting not to have the cup filled to the top) and a cortado with the same request. However, when I received my drinks, both were filled to the top, completely disregarding my instructions.

When I politely asked for them to be remade according to my order, Ellie did not acknowledge my request, threw the drinks away without a word, and then asked in a dismissive tone, "How do you want them then?" I explained again and requested the shots and milk separately. She then said she would charge me differently, despite my order already being placed and paid for. When I reiterated that I just wanted what I had originally ordered, she remained silent, visibly annoyed, and remade the drinks with an attitude.

When she placed the cups on the bar, I asked which was which, and she curtly responded, "They have the sticker on them," in an unfriendly tone. Her lack of professionalism and unwillingness to provide basic customer service made this visit extremely unpleasant.

I have always enjoyed Starbucks for its consistency and customer service, but this experience was unacceptable. I hope this feedback helps improve the service at...

I placed a mobile order for a regular coffee at 9 PM. The store is open until 11 PM, so the coffee machine should not already be broken down at that hour. When I got there it wasn’t busy, but I still had to wait while they finally got around to my order.

As I stood there, I saw exactly what happened. The barista picked up an empty cup, set it at the coffee machine for a few seconds like he was making something, then pulled it away with nothing brewed. He walked back to the espresso bar, made an Americano, poured hot water into it, and tried to pass it off as my regular coffee. The whole time, he kept glancing at me to see if I was noticing, and when he handed it to me, he had a smile and a smirk on his face like he knew what he was doing.

This wasn’t a mistake. This was a deliberate lie. By that point the coffee machine was already broken down, so even if I asked for it to be redone, the answer would have been no. The issue isn’t just that I didn’t get what I ordered—it’s that the barista knowingly tried to deceive me instead of being honest.

That’s not acceptable. I wasn’t asking for anything complicated, just a cup of coffee. Starbucks needs to make sure customers aren’t lied to or played off like they won’t notice. That kind of behavior is ridiculous and needs to...