Poke & Noodle Japanese Cuisine — Restaurant in El Centro

I should have listened to my gut when I pulled up and all the signs outside were faded. As I tried to enter the restaurant the door wouldn't open and I assumed the place was closed down, because it looked like it. The owner noticed I turned away and he came back out to let me in. I waited in line about 3 minutes to order a poke bowl with a salad base. The male employee at the front counter showed no sense of urgency. 12 minutes after arriving I finally saw him getting ready to start on my bowl that literally required some lettuce and the toppings. I asked him if he was just starting my bowl and he said yes. I told him don't worry about starting it just give me my money back it's too long to wait for a poke bowl with a salad base. He tried to Tell me something about how he was checking on the rice. After I asked for my money back it took an additional 3 minutes before he would give me my money back. I saw the owner walk in and I let him know what was going on and he said his cook showed up late. No apology from the owner, no apology from the young man up front, I listened very carefully as the young man up front gave me my money back and all he said was have a nice day. No apology again. I don't know how this place is going to stay in business operating like this. No one shows any sign of urgency, and they really don't care about their customers. It seems like they would need training from the top all the way down. Including the owner. Maybe their food is amazing, but I wouldn't know, they cared so little about the service I never even got to taste the food. 17 minutes of my life I'll never get back. And to be clear, the owner was walking around doing nothing in particular, and there was an additional female employee serving herself food and eating behind the counter. No one was...

[Note: the name that was on the order but was my account] They let some random delivery driver steal my food whether due to incompetence or negligence that's still unacceptable but can be remedied, did they? I had a pickup order that my coworker was suppose to grab because I am unable to leave work. He showed up and my food was gone, instead of rectifying the situation by making a new order to give to my coworker for me, they sent me to get a refund. They refused to work with me. If you order online, don't come near this place, they will pass along any problem to you the customer. I have worked in food service before and we ALWAYS verified the order before giving it to a driver. This is unacceptable to force me to go hungry at work because of their inability to make sure orders go to the right customer and when incalled Delivery.com to rectify the situation, they said they would call and fix it and the rep from Delivery.con just told me the manager here was rude to her as well. So now I get to go hungry through this shift because of the incompetence of the staff at this restaurant. This is abysmal in how I and the representative from delivery.com have...

I ordered my food ahead of time for the obvious reasons. I was advised it would be ready in 20 minutes and that I could pick up through the drive. I get to the drive my order is not ready and I was asked to wait in my car up front and they would bring out to me. 25 minutes later I still have not gotten my food so I get off and my order is just sitting in their counter. 😡 And to make matters worse I just got home and I’m still missing some of my order!!!! 🤬 All they could say was I’m sorry and proceeded to give me the same food that had been sitting in their counter… worst service anyone could possibly imagine specially for a restaurant that was completely empty they can’t even hide behind the excuse that they were busy… just simply...