Best Buy — Local services in El Centro

My infuriating saga with Best Buy's online service has been a festering wound of incompetence and disdain. What began as a simple transaction for appliances swiftly devolved into a cesspool of ineptitude and absolute disregard for customer satisfaction. From the moment I clicked the "purchase" button on their website, I was thrust into a maelstrom of inefficiency and negligence. The promised delivery dates were nothing more than hollow lies, as Best Buy failed not once, but twice, to fulfill their end of the bargain. The abysmal lack of communication regarding these delays was not just negligent; it was a slap in the face. I was left scrambling to rearrange my schedule, desperately trying to coordinate with a handyman who was left twiddling his thumbs, waiting for a delivery that never arrived. And when I dared to seek refuge in their customer service, I was met with a level of callousness that would make a stone weep. The sheer audacity of hanging up on a paying customer in the midst of a legitimate grievance is a testament to Best Buy's utter contempt for basic decency. It's as if they view their customers not as valued patrons, but as bothersome gnats to be swatted away at their convenience. Well, congratulations, Best Buy, you've succeeded in alienating a once-loyal customer. I will not only be taking my business elsewhere but will also unleash a tidal wave of venomous reviews across every social media platform known to humanity and lodge a complaint with the Better Business Bureau, because the world deserves to know just how repugnant your company truly is. In an era where customer experience reigns supreme, Best Buy has demonstrated that they are nothing more than a cesspool of greed and indifference. Shame on you, Best Buy....

I returned an 8GB I7 HP ENVY 2 in 1 laptop because it was overheating and the touchscreen wasn't responding to the touch. I took it in to the customer service desk and explained my concerns. I bought the laptop 14 days prior, but the young lady told me that since I bought it in between October 13 and the end of the holiday season, all customers have an extended return period until January 2, 2021. I was able to exchange my laptop for the same model, hoping that I just happened to purchase a lemon on my initial buy. The customer representative even walked me to the floor to show me other laptops with similar characteristics as the one I bought for comparison purposes. The representative told me that if I do an even exchange for the same model, try it out to see if the same problem persists; I could either return it for a refund or purchase a different model with no hassle. So that is what I did; were closely monitoring the performance of this laptop for any unforseen circumstances. Only downfall was the extra ginormous charge for accidental damage protecting ranging from 150.00 per year to 350.00 for 3 years. I already have the Geek Squad protection that I renew every year for 199.00. I was told that it did not cover accidental damage like spilling coffee on laptop or dropping it. Best Buy should just include tech repair, software installation and accidental protection in one package. Other than that, the female representative really went all out in making my buying...

I am very upset about the bad online shopping service, I bought a tablet and a computer on black Friday, when my television arrived to pick it up I went to the next day and they canceled my order! call right there to customer service and they told me that there was something wrong with the system, ask if there were problems with the other items because I did not want to lose them and the guy told me no, my tablet arrived a week, but in those days I received an email that if on a certain date my computer did not arrive the order would be canceled, call customer service again and they told me that everything was in order, that in 7 days maximum it arrived, I received a week later another email canceling my purchase order of the computer that with time I bought on black Friday and which would be a Christmas gift and a few days cancel me without giving me any solution !!!! I called with time to ask if there were problems to solve it and they lied to me saying that everything was fine and now they cancel me a few days before Christmas without giving me solution and just sending an email saying "Sorry" ????? lousy online shopping service, would not buy again, much less recommend it and less on specials such as black Friday that do not respect. Very...