Renaissance Newark Airport Hotel — Hotel in Elizabeth

Overall our stay here at the Renaissance Newark Airport Hotel was disappointing. We were here for two nights before an international trip and things didn't start on a good foot. Our flight into Newark landed late (weather delay) and we were exhausted. But we first had to find where the heck the shuttles picked up. We couldn't find any information on their website but by calling the shuttle driver he informed us to go to P4. Which was better than nothing but having never come to Newark before we had no clue where that was. Luckily, we found a helpful airport worker who directed us into one of the busses that took us to P4 where we waited for about 20ish minutes for the shuttle. We later learned we could also have taken the Air Train to P4 which was quicker and easier.

Once we made it to our hotel it was nearing midnight and we were ready to check in and crash. Well when we tried to check in we learned that we didn't have a room. Despite having a confirmation email and everything. Apparently the system just didn't get us a room due to an error with our rate code. As to why it gave us a confirmation code still is beyond me. But the staff at the front desk were friendly and helped us out. Thankfully they were able to get us a room which is good because if they had been full we would've been screwed.

We found our way to our bedroom and it looked tired and dated. Overall clean but it needs an update. We were very disappointed by the fact our door did not fit its frame and had a large gap at the top that let through a ton of noise and light in from the hallway. We were also disappointed by the curtain rail being broken and detached from the ceiling. This meant we could not close our black out curtains all the way which let the light from the parking lot, highway, and airport bleed into the room.

One of the main reasons I booked our room was the supposed amazing runway views from the club. But we learned that not only has the club been "closed" for years but the hotel restaurant was also closed!

So we paid extra for a club room that got us literally nothing. Technically, they have a club room on the ground floor that is behind an unlabeled door in the lobby. But going in is an exercise in sadness. It has nothing I would expect from a Marriot property club. A quarter filled fridge of drinks (mostly water) and literally a single bag of lays chips out for "snacks". They do offer a food voucher for Elite and Ambassador tiered guests but there is no drink or snack service that we ever saw so in my opinion it is not equivalent.

None of this is the fault of the workers. This seems like a failure of upper management neglecting this property. All of the staff were very friendly and helpful but they were given very little to work with sadly.

We won't be...

Where do you guys began? This property should not be affiliated with Marriott properties whatsoever. This however, would qualify as a motel six property. The check-in was smooth and easy and the lobby was nice enough however, wondering the hallway to your room was a big indicator otherwise. When I got off the elevator on the sixth floor, the carpet look like recycled Casino carpet and the so-called furniture there looked straight out Liberace‘s house from the 70s with wear and tear. We were in room 628 at the very end of the hall. The only positive thing I could say is the bed was extremely comfortable as well as the pillows. Whoever made up the bed, didn’t feel the need to put the fitted sheet around the side of the mattress so when you got in bed, it just rolled up. The carpet was dirty (I couldn’t really get a good enough photo to show), one of the nightstand lamps worked when it darn well please you had to jiggle it and play with it to keep it on. I didn’t dare sit in that chair in the room. I didn’t know what kind of disease and germs was on it. The room was totally subpar. The bathroom had a pedestal sink so you had no room to set anything down. The bathroom has cracked tile on the baseboard and dust an inch thick. The tub needed to be reglazed or replaced and the grout lines look like they had been there a while and redone several times. The dial for the hot cold and off position on the shower did not correlate to what really was hot cold and off. They just put it there as a façade. I am not a tall person on a good day. I might be 55 however, the toilet was so low. They must’ve gotten a deal on it because it literally was a drop for me to sit down on it let alone my husband, who is 6’1” and felt like he was sitting just about on the floor. All of the switch plates in the room where this old yellow looking plastic. You would think they could at least have nice clean white plastic. They cost all of maybe $.70 in bulk? I guess that would’ve made the wall look worse. We never used the airport shuttle because our flight was so early and it ran every half hour making stops along the way we opted for Uber knowing we didn’t have to be down there quite as early so I have no comment on that. I am extremely disappointed that Marriott would have any affiliation with this hotel. I wasted points on a disgusting room and probably should’ve just paid to stay at the Hampton Inn that even had to be better than this. Marriott has always had very nice properties and I am extremely disappointed as I...

My stay was marred by several issues. The check-in was mediocre, and although the staff wasn’t unprofessional, they were far from welcoming. It was frustrating that their attitude only improved after recognizing my status.||There was an evacuation of the property, revealing a lack of an emergency plan. We were outside for 45 minutes without any staff communication about what was happening or what to do. Even after the fire department left, no one addressed us to inform us it was safe to return. This incident will likely remind the management of who I am.||I requested to speak with the General Manager (GM). My first question to her was, “Why is guest safety a joke?” I detailed the situation, from being outside without information to seeing people casually entering and exiting the property during the emergency without any guidance. During my conversation with the GM, a staff member interrupted, claiming she was outside and thought we were just standing there with our child. I informed her she didn’t appear to be staff, as she was chatting with a woman in regular clothes, whom I assumed was another guest.||I had to call for maintenance several times because the TV kept restarting on its own and the refrigerator stopped working abruptly. Additionally, I mistakenly left some collegiate paraphernalia in the room. I was informed the room had been turned over, another guest had checked in, and nothing was reported to Lost and Found. The voicemail for Lost and Found was full, preventing me from leaving a message. When I called the front desk, I was instructed to go online and submit a request, despite all the issues I had already encountered.||The concierge lounge was disappointing and should be shut down. There were more options available at a Residence Inn. The dessert offerings were a tray of overbaked, hard cookies in three flavors. There was no breakfast offering; it was part of the regular buffet. The cooler for the milk and yogurt wasn’t working properly, leaving the items warm. There were also label descriptions for items that weren’t available.||I was only staying for the night before heading to the port for our cruise, which thankfully was amazing. I am unsure how or why MCR manages this property, but the staff, especially the GM, do not uphold the standards listed on your site, particularly Marriott standards.||Additionally, no proper resolution...