American Airlines — Local services in Elizabeth

My original flight was supposed to had flew out of my EWR on 7/29. However, due to all the last minute flight delays and then cancellations. I was forced to fly out the next day. While losing a day/money with a previously booked hotel, it kinda ruined the start of my experience flying with AA. Skipping the minor details of all the series of unfortunate events before even getting on the flight. When the I finally landed in Las Vegas, I waited an hour or so at baggage claim before going to the American airlines customer service dept. While I was there, they told me that my luggage was leaving Chicago!! meanwhile, my destination was Vegas and I left out of EWR. While trying to grasp the idea of why my bag was another flight, I requested a time frame of when the flight will be landing. The young lady gave me a "sorry for the inconvenience kit" and said a few hours. So i figured, by the time I get to the hotel and get a little settled, I would get a call saying that the luggage will be brought to my hotel.

Fast forward three days later... without my luggage, I spent several hours calling, emailing and calling again to determine when my luggage will be delivered. After spending several hundred dollars of taking the time to travel to different locations and getting essential items that I originally packed. I was informed the airlines was going to be reimbursed me for items that purchased during the time my luggage was missing. The bad news is...the reimbursement is based upon stipulations of need by need basis. There were no stipulations discussed before or during the waiting period while I traveled back in forth in Ubers & Lyfts to purchase clothing, undergarment and medicine to retain my essentials.

Weeks after the luggage was returned to my possession (The day before I flew back home) The airlines combed through my receipts with a fine tooth comb and informing me what is NOT going to be reimbursed. The representative literally had the nerve to leave a voicemail saying "that I don't need that many underwear for the time that I spent without my bag." Well young lady, you just violated my rights for being biased against my "personal preference/status." American Airlines, please inform your staff they do not have the right to base their personal preferences, opinions or "standards" on how or what an individual should wear when it pertains to age, religion or race!!! This lady straight stereotyped and judge what I didn't need to get me through the three long days that my luggage was sitting in the airport. I will continue to fight to receive my full reimbursement (traveling, hotel, clothing, undergarments and other essential items) that I felt was important to my personal needs. From this day on, I will rather pay an increased fee to avoid flying America Airlines. The worse experience ever......

Four of us were traveling from Barcelona to JFK. My wife and daughter made the flight while I was in the hospital and my son stayed behind to help me out. At the airport my wife informed the agent of the situation and was told not to worry, we would be able to change our flight with no fee, all we needed was a fit-to-fly note from the doctor.

The next day, I went to change the tickets (note in hand) for my son and I and was told there was a $310 charge (per person) to change the ticket and then they couldn't get me home for two days. Nobody even asked to see my fit-to-fly note. It's like the right hand doesn't know what the left hand is doing.

We were forced to pay to get home and when checking into the flight 3-hours prior, we were met with an hour long line at Barcelona to check in, even though we had already checked in on the app and needed to only check our bags. American had multiple flights leaving at around the same time and they didn't even have an agent staffing every terminal.

On the flight they ran out of one type of meal and everyone near the back of the plane had no choice. The temperature in the cabin was so cold people were in bundling up in blankets, jackets and hoodies. I even planned ahead, wore long pants and a light jacket on a hot summer day and I was still freezing. I was so uncomfortable I got a bad headache and became nauseous immediately after the meal as the airflow from the ceiling (not my individual vent) of the 777 was blowing in full force.

After returning home, I complained to customer service about the entire situation and asked for a refund on the fee they made me pay to change my ticket. Adding insult to injury, customer service is so bad, all I received was an automated response. They don't even have the decency to have an actual person respond.

We have a choice in air travel and this experience goes in long way in...

Our flight was coming from Charllote WA. it was delayed due to a mechanical issues, apparently at the end the plane didnt pass the inspection that's what i heard. We were at the airport all day, they brought us water chips and caprisun🙈 Then finally send us a different plane, we board and sat for about 30 min. but the door wasn't closing, the flight attendant opened and closed the door several times, she used a little flashlight to check the door, 😅 i heard some comments from people in the back that they though the flight attendant was trying to seal the door with glue. The pilot came out of his cabin to check the door no luck either, people was so nervous, i definitely wanted to get off that plane i was getting anxious, but finally they asked us to get off the plane, and we were there again at the terminal having more chips, water and caprisun. Then they offered us to stayed and shuttled us to a hotel, i definitely rather to stay than take that plane, i wouldn't take the risk boarding again that plane. They also offered us to send us in cab to Charlotte NC like 2 hours ride, but we wouldn't be on time four the connecting flight we would be stuck again but in Charllote, so we decided to stay in Willmington NC, then they offered us vouchers for the hotel room, taxi and food later we find out they didn't gave us the food voucher so we called to American Airlines costumer Services they couldn't do anything and the lady told us the we had to go to the airport again 😂 after we spent all those hours we were not coming back to the airport for a voucher for food.Then the next day, we were booked and that flight was delayed again issues in our destination aiport Newark that was resolved and we...