Days Inn & Suites by Wyndham Fargo 19th Ave/Airport Dome — Hotel in Fargo

Terrible experience here. Brought my niece to watch the Pentatonix Christmas concert and chose this place because it was a Wyndham. As a member, I expected a great experience. From the moment we walked in, the front desk was unfriendly and seemed bored. My guess is he hates his job. Told us the hot tub was broken with no plans to fix it. Went to our room and stepped into ghetto-ville. I was quite embarrassed and apologized profusely to my niece for how ugly and dated it was. Nothing like the pictures. Took a shower and the tub was clogged. Pulled stinky, slimy mass of hair out of the drain. Assuming it hadn’t been cleaned for months. So gross. Went down to the front desk to see if I could purchase water. They don’t offer any water or snacks and the guy at the front desk said the water cooler was water from their tap, so drink it at our risk. We walked over to the Hilton next door and they offered snacks and bottled water. I asked if they had any availability but they were sold out due to the concert. We went back to our motel ick, and heard the neighbors talking and carrying on for a few hours. The next morning, late morning, we went downstairs and had to wake the front desk person up to ask a question. The only good thing was that the beds were very comfortable. I will not recommend this place nor EVER stay there again. Shame on you for calling yourself a Wyndham. And to be clear, I paid $160/night for what??? No water, no coffee, literally felt robbed! Not to mention, no one came by to tidy the room while we were out. Truly disgusting and disappointing experience. Stick with the Hilton next door. Way more customer service focused. This place has been abandoned and it’s obvious. Perfect for a Hotel...

I went to Priceline and booked 4 rooms (2 in my name & 2 in siblings' names) for a night at the Days Inn (airport location). On 9/7/'24 we arrived at the Days Inn, only to be told that their computer only showed that I reserved 3 rooms via Priceline. The clerk seemed inept and again checked the reservation but could find no confirmation that I had booked a 4th room. Despite assuring him otherwise, he politely insisted on payment and made no attempt to contact Priceline as I suggested. I complied, and upon returning home confirmed via my statement that I had paid Priceline for the 4 rooms. I spent the next 3 weeks or so calling Days Inn to request a refund for the double payment. The first week, I was told by two front desk clerks that the manager and management was sick and the nobody could give me a refund. Each took notes and assured me that the manager would contact me ASAP, to no avail. Both later assured me they had notified management of my calls and request for a refund.

After realizing I was getting the runaround, I once again contacted Priceline since they had initially referred me to Days Inn (airport) for a refund. A supervisor explained to me that the billing info as to who paid for the rooms is not provided to the hotel and 2 rooms were in my name. That hardly explains losing a room.

She put me on hold and contacted a night clerk at the Days Inn who immediately reversed the charge ($183). Apparently, the ill Manager's approval was never needed and she ever contacted me to offer an explanation or apology. I still do not know who dropped the ball for the reservation not to appear on Days Inn computer. This is no way to treat a customer and ex-reward member...

Communication, Communication, and more Communication. Better signage on your shuttle. Currently you have only 1 magnet sign on the passenger front door. As a customer, I'm looking for signs. Second, communicate clearly where you'd like your customer to wait for you. Third, if you're going to be a while picking up you're going to be a while picking up your guess, take their cell phone number with you and call upon arrival. Telling your guess that you're the only one working (subsequently told the same by the GM) isn't the customer's responsibility. It's yours. ||||Next, listen to valid concerns customers voice without getting defensive. I appreciate the apology of the driver. However, he (and the GM) not listening to my valid concerns that waiting 9 minutes shy of 2 hours to be picked up from the airport without getting defensive negated any apology thought to be sincere. Plus, walking off after I paused to listen to you while addressing my concerns, which the driver did, and starting to do other activities after pausing to listen to you, which the GM did, showed a lack of care and concern about me as a guest at your establishment. ||||Furthermore, it made for a very awkward stay. As each communication for the subsequent days proved to be disingenuous. ||||I tried to communicate concerns in person but was interrupted, dismissed, and ignored without acknowledgement, while being expected to understand internal issues of your day to day operation. If customer service and hospitality is cut then cut your pricing. Two hours waiting to be shuttled from airport is...