Subway — Restaurant in Fargo

I went to subway on 19th ave N for lunch and I had a BOGO with purchase of any drink coupon. I ordered one black forest ham foot long, and a subway club foot long, both were 5.99/each on the menue. But when I checked out, I was told it was about 11 dollar with the coupon, I wasn't expecting such a high price since  the sub was only 5.99 and a dring should be around one dollar. I asked why, the cashier told me she did not know why, I just need to pay whatever amount the computer says. I told her to explain why I needed to pay that much. Then she got lady A who was in her late 40s or early 50s. She said because subway club was a special offer, your coupon could not work for that. Well, I told them that there is no place saying that and plus I showed them the coupon even before I orded and was only told that the coupon will not work for steak and chees sub, but no one told me that it did not work for subway club either. I will not get the subway club if it's more expensive, and I want two black forest ham instead.

Then lady A said ok, you can if you want, and then she left. For half a minute, the cashier did not know what to do but then she asked me to pay for the price of one black forest ham and one drink and put the two subs in front of me. I thought they probably realized it's their fault and just let me go. Plus, if I go and get a new sub, they probably have problem reselling this already made one. So I took the two subs and sat down to eat.

Ten minutes later, When I was about to finish half of my sub, lady A came up to my table, without even saying a hi,  grabbed one of the subs(without even knowing which is ham one and which is subway club) from my table and raised her voice and said to me, you took someone else's sub, you did not pay for it! her voice was so loud that everyone there began to look at me like a thief! I said that I paid for it. She said, not you did not, you paid only for one black forest ham. I said yes, but I have a BOGO coupon, I can get ther other one for free. She said , fine, then go and wait in the line to get another black forest ham sub(there was a long line), then she throw that sub she took from my table to the trash and left.I was shocked! This is how subway treat their customers, they would throw your sub to trash than let you eat it, even if this means they also need to suffer(a sub), they just want to humiliate their customers. so better be careful, do not let them be unhappy!

Pictures of lady A are attached, and also the sub that thrown to...

Says it closes at 11. We place an online order, get verification. So we show up, no signs in the door but they are locked. Employees inside when I went to drive thru claim they are closing early since it's halloween, wild. I thought this was a business who wants to make money. Anyways, they claim they can void it but no manager until tomorrow. So we're out our money, and no food. And have to go on a promise it'll get resolved tomorrow, because it's more important to go dress up and spread covid at a party than to honor your orders. Edit, that happened on sat. We called yesterday, Sunday and the employees were very helpful but when it came time for the manager to step up they failed to even give a courtesy call or anything. Just an email with "well look into it" like somehow were trying to scam them. So no void or return of money or food yet. Wild thought, if I took a sub and said "pay you tomorrow" I'd have the cops called on me. Not hard to void a transaction, and then we'd all be done. But here we are.update: refunded on Monday. Couldn't have possibly done it before that. No apologies for wasting our time or holding the money for days with no...

I ordered a foot long chicken bacon ranch and as usual I placed my order with extra cheese which I'm sure everyone is aware this is an EXTRA charge. I get home to find NO CHEESE! I call and let them know that they didn't put cheese on my sandwich and get told that I have to go all the way back and they will make me a new one. She was not very polite by the way. Who wants to go all the way back when you were just there?! I asked if they were gonna pay for my gas then too for the inconvenience and she said they would throw in a free bag of chips or cookies. Well I already ordered what I wanted why do I want extra cookies/chips when I already got them?! What happened to just sending out a coupon or taking my name for a future discounted sub?! All fast food sucks these days your better off buying scratch and making...