Holiday Inn & Suites Farmington Hills - Detroit NW by IHG — Hotel in Farmington Hills

Beautiful Establishment. (NO SMOKING) Here are a couple of things you should know.

Incidental Hold: There is a $100 incidental hold fee that is charged to every reservation. Upon check out, the hotel authorizes the hold to be released and it could take your bank 3-7 business days to make those funds available to you again.

Check in: Check in is at 3 pm. If you would like to check in early, please call ahead of time to make sure the room is vacant, cleaned and available.

Check out: Check out is at 12 pm. If your reservation was booked directly with the hotel, you may extend your reservation another night if you please by alerting the front desk by 10 am.

Third Party Reservations: Please call-in advance to ensure your reservation was properly booked through the third-party site and has been confirmed with the hotel prior to arrival. If you are staying under a third-party reservation and would like to extend your stay you must book a new reservation directly with the hotel or with the third party of your choice. You must then come down to the front desk by 10 am to check out of your old reservation and check into your new reservation. You will be asked to provide another $100 incidental hold when checking into the new reservation.(the previous incidental hold will be released during check out of the old reservation)

Breakfast: NOT FREE. Has to be included in your rate when you book your reservation or can be paid for in the restaurant. $13 per person, anyone UNDER 12 is FREE. Breakfast Monday - Friday 6:30AM -9:30AM (Made to order or Buffet Style) Breakfast Saturday and Sunday (Buffet Style) 7am-10am.

Housekeeping: Housekeeping must be requested at the front desk by 8 am for same day service.

Guest Laundry: Guest Laundry is on the third floor located by the elevator. The total cost to wash and dry one load is $3.25 in US quarters.

Furry Family Members: • Holiday Inn & Suites Farmington Hills is proud to welcome your furry family members! We accept dogs, cats, and small caged animals under 100 pounds and maximum 2 pets per room.• A one-time $100 non-refundable cleaning fee is applied for each pet in the room (limit 2 pets per room max).• Pet rooms are designated and available on our second floor only. We are limited in requests we can accommodate for room location when traveling with a pet.° Pets are not allowed on furniture in lobby. In addition, pets are not allowed in our restaurant, meeting rooms, fitness center, or pool area (excluding service animals).• All dogs must be on leash and use proper etiquette while in public areas of hotel including hallways and elevators. • Please ensure that you clean up and properly dispose of all pet waste. We have a designated pet area on the East end of the building and recommend using the second-floor stairwell as it takes you directly outside.• You will be responsible for any noise including if pet is left unattended and may be charged if noise from your pet disturbs other guests. We will issue one warning and then will charge a $250 non-refundable fee if another complaint is received.• Housekeeping will not enter guest rooms with pet unless pet is properly restrained in kennel or out of the room.• Please hang your "doggy door tag" outside of your guest room at all times to let our team know you are traveling with a pet. This will help to notify staff that there is a pet in the room.• A cell phone number is required for all guests traveling with pets and we ask that you answer in a timely fashion especially if pet is left unattended in guest room.• The hotel does not provide pet amenities and we ask that you provide all of the proper tools to care for your pet during their stay including waste bags, food and water bowls, litter boxes etc.• If your pet is deemed destructive, dangerous or disruptive hotel management reserves the right to ask you to find alternate accommodations at any time during your stay. The fees incurred will be...

Pros:||Everything was very clean and well kept. No bugs or pests, no stains on the carpet, no weird chemical smells, and the housekeeping staff frequently mopped the floor of the lobby and the elevators due to the muddy footprints from the snow.||The staff was very kind and accommodating. They created a relaxed atmosphere and made me feel like everything was being taken care of.||The room was very spacious and had plenty of room to "stretch out" so to speak. There is a large dresser, several drawers, and the night stands have drawers too.||There is a mini fridge, microwave, and coffee maker in the room (Keurig), and an ice machine in the hallway.||They have a "market" in the lobby where you can purchase convenience items, mostly food, including some microwavable single portion meals.||They actually respected our "do not disturb" sign and didn't try to knock for housekeeping. I really appreciated that, as having our room disrupted is a discomfort due to neurodivergence. ||When we requested an extra blanket, it was delivered promptly. ||The elevators are very polite. I know that sounds weird, but they're overall pretty quiet. They also stay open once they reach a floor and are no longer being requested. There seemed to always be one standing open and ready in the lobby whenever I needed it.||Free CLOSE BY parking. I was able to park right in front of the entrance both times - when I first arrived and after we came back from shopping. ||Provided soap was not drying and was also not an overwhelming scent, which is very important to me.||Cons:||The one thing that made me take off a star was the bathroom smells that came through the wall. Every morning and every evening, I would smell someone else's dump followed by the sound of a flushing toilet. I couldn't believe it. There was no fan in the bathroom (also a problem) so it didn't seem to be a ventilation problem but a "seeping through the walls" problem. I was seriously covering my nose with my shirt every 30 minutes to an hour in the evenings. I have no idea what the issue was or if it was just my room. We stayed in 525. ||Breakfast was legitimately bad. I really don't mind, since it was free, but I described it to my partner as "an attempt at pastries." It was edible and they tried, but that's about all the positives there are about breakfast.||Overall, for the price, it was excellent. Cleanliness is the most important thing to me and they nailed it. I just wish I didn't smell people's poop every time they...

I booked directly with an IHG hotel to ensure it had a pool my 6-year-old could enjoy while we stayed near my older son, who was in the ICU. What I got instead was a mess.||When I arrived, my reserved room wasn’t available. I was told I’d have to switch rooms the next day. Then I saw the pool—so dirty I wouldn’t let my child so much as dip a toe in it. I complained, and they temporarily shut it down “for maintenance,” only to reopen it an hour later in the same disgusting state.||I asked to be transferred to a different property, but IHG Guest Services said it would take 24–48 business hours to get back to me—Monday being a holiday, that meant Tuesday or Wednesday. My stay ended Wednesday morning. Pointless.||Most of the front desk staff were unhelpful and dismissive, with one exception. I opened a Guest Relations case, and only then did the district manager reach out—late Monday night. He offered me 50,000 IHG points “in good faith,” and I accepted, trying to make the best of it. I shouldn’t have.||They say there are “no blackout dates” for rewards nights—but apparently that doesn’t apply to suites on Saturdays. Despite over 50 one-bedroom suites showing available for cash bookings, none were offered for points. I had to split my two-night stay in the same hotel, with Sunday night in a proper 1-bedroom suite for 19,000 points, and Saturday night in what they laughably call a “king studio suite” for 32,000 points—just a standard room with a fancy label. No sofa. No separation of space. No way it qualifies as a suite.||And because of this, I now have to switch rooms again between Saturday and Sunday. When I asked to keep the same room Sunday, they offered to downgrade me to that same “studio suite”—which, again, is no suite at all.||I should’ve known better than to accept points as a resolution. Lesson learned.||Let this be a warning: IHG’s “loyalty rewards” are anything but rewarding. I’ve been a loyal IHG member for over a decade—Diamond Elite at one point. It means nothing. Their fine print gives them the right to change, reinterpret, or ignore terms at will. Their “no blackout date” policy is a marketing loophole—reward nights are limited to such an extent they may as well not exist.||I’m done. Keep the...