Tim Hortons — Restaurant in Farmington Hills

Maybe I’m crazy. But I was disappointed how my situation was handle just an hour ago by an older woman.

So I started my order with a younger man and ordered a “Medium ice coffee but in a large cup with extra ice”. He started to talk before this woman answered over him with “We can’t do that. We have to charge you for a large”. So I explained that all the other Tim Hortons has never charged me because I’m still getting a medium size amount of coffee with extra ice just in a large cup because you can’t put extra ice in the medium without losing coffee. She was pretty rude about it and goes “tHaTs JuSt HoW iT iS” so I let it go and just got the medium. I am now back to taking to the younger gentleman to finish my order.

I pull up to the window and give him my phone so he can scan my points. Well for some reason it wasn’t working and I can tell he was getting nervous so I gave him a smile. All of a sudden this woman comes out of no where AGAIN and takes the phone and try’s herself. She then tells me nothing she can do about it. And I knew there was nothing she could do about it but she wasn’t pleasant when she told me.

End of story I just pay full to only all the Carmel at the bottom of my coffee, tasted like milk, and barely ANY ICE like I knew there would be, so my coffee got warm really quickly. The younger man was more respectful than the...

The reviews that tell about overcharging and getting orders wrong are true. They have been nice, but also dismissive and nice. They use the term policy eventhough they have been found in error. I have been here several times and have had ok experiences. My last visit was them over charging me and I even asked to confirm. They stated "that's the owner's policy and this is how we ring up things." When I brought this to the location, they just kept saying policy, eventough I ordered this same sandwhich and it was a different price. I have confirmed with my neighborhood Tim Horton's and Tim Hortons Corporate, that this was not the way to ring this up. Also, on my other visits the reason I no longer use the drive thru and rather go inside or pass this one up. You have to repeat several times what you want and it may not be correct. This location lacks empathy in just saying, oopps we got it wrong and make the corrections. They also do not look into things further when you are pointing out something that is incorrect and trying to have a better understanding. Too bad they do not keep up the Tim Horton's standard of customer service and are just pushing product for...

They got my order right (this time) except one thing. The reason this one item issue deserves a 1 star review is because this isn’t the first time. Everytime I ask for a French Vanilla iced coffee it’s always different. Never the same, no consistency. I usually get a combo and get a hash brown 100% off the time without fail I get what seems to be an old hash brown. Stale. Hard. Tastes like a French fry from McDonald’s that was sitting at the side of the fryer all day. As I’m typing this I just now drank from my coffee and it tastes like burn water. I don’t even know how that’s possible. I just get a taste of burn bread through the whole taste of the sip. Without fail. This location always disappoints. I will be going from now on to Starbucks. Yes it’s more. Yes it’s out of my way. But at least I get consistent flavor and not questionable if they clean since there is still a half ripped off Christmas sign beginning FEB 1st that tells me they do things by cutting corners and they don’t clean. There are other issues with attitudes and customer service but I’ll let that slide since we are still in a pandemic. I am Disappointed and management...