Hampton Inn Farmington — Hotel in Farmington

The property is nice. But there are things lacking with the location. Hampton Inn is a high mid level brand. I do expect that 150.00 a night hotel keeps everything in top condition.

Save you lots of reading. The breakfast is nice and you have grab and go as well as sit and enjoy. Large dining area. Well appointed. Friendly breakfast bar staff member.

The main complaints I'd have all focus on the bathroom. There was a lot of rust around the shower door frame and the basin where the nicely tiled walls meet the acrylic plastic floors. 6 different areas with more than an inch of rust stains.

The toilet paper holder is a chrome box inserted into the wall and should be flush mounted and secure. However it is loose from the wall which allows both moisture buildup ( think mold ) but also presents sharp corners and what would be called a pinch point in the space between the fixture and the wall.

The rest of the room is well maintained. Micro Wave and Refrigertor clean and working properly. Bed was firm but sleep able. Lots of pillows. Nice bed covers. Bed side lamps function well and provide clear functional light.

Desk area included an upgraded office chair. Very nice size TV. Upgraded window blinds one to filter light and then another to shut out the light while you sleep. No curtains to collect dust or germs from peoples hands.

The front desk clerk was friendly. Not best in class for Hotel Front Desk staff.

But she did inform me of the things I needed to know. Let me know that she was there til 10:00 p.m. should any problems arise and that the front desk is staffed all night. Location of elevator and location of my room.

Keys worked as they should ( this isn't always the case when checking in at other brands ).

Overall if you are traveling to Farmington MO area the Hampton offer a good experience. Just missing a couple of points as noted for...

Check-in was painless and the staff were welcoming. However, after being in my room for about 30 minutes, I realized that the toilet was consistently running. I tried to flush it to ensure it was working; it didn't flush. I removed the lid and saw that the chain was attached then replaced it. I then went to the front desk and informed the clerk of the situation. She responded, "I don't have any more rooms and I'm the only one here so..." Seriously?? After I asked if she seriously thought I'd stay in a room without a working toilet she said she'd call her manager. I went back to the room and waited to here from her, when I did not I returned to the lobby. Also, it should be noted that after I was told they didn’t have any more rooms, I went to the website to check for available rooms for the sames dates I booked and say available rooms. When I inquired about this and showed her the results, she said sometimes different sites let you book a room even when it isn't available. However, I was on the hotel's website! Back to the toilet, the clerk informed me that she called maintenance but he was an hour away so she called her manager and he was on the way. I didn't need the manager, I needed maintenance! By the time the manager got there I was over it and just wanted a refund so I could drive 1 1/2 hrs. home. Only to drive to and from Farmington each day until Friday!! I booked the room so I wouldn't have to drive back and forth! To spend over $500 for a 4 night stay, I won't settle for being treated with such disregard! I even called the 1-800 number and didn't get much help. Needless to say, I will do my best to stay away from the Hilton brand from now on! Totally unacceptable service!! The carpet was stained and also and the mini fridge...

Booked a reservation in early May. Some friends and I planned a motorcycle trip to the Ozarks. Due to severe weather, our plans changed. We called the hotel to cancel the reservation as we rerouted our trip. I was told that due to bad weather, we wouldn’t be charged.

Woke up the next day and found I was charged $149 for the stay. Called the hotel. Spoke to Lucas. He said he took the charge off and credited my card. I looked at my account and did not receive the credit. Instead I was charged an extra $132. I called back to the hotel. Lucas stated that he was new and Kelly would be in at 8am.

I called back and spoke to Kelly which I found to be very helpful. Kelly told me it would take 2 business days to see the refunds. Two business days passed. No refund. I called guest relations. They spoke to the hotel and confirmed what I said to be true. They assured me I would have my refund in two business days.

Two more days passed, no refund. Called the hotel. Asked for a manager. Was told he was in a meeting. Left a message for him to return my call. He didn’t have the courtesy or respect to do so.

Called hotel the next day. Spoke to Kelley. Kelley sent me a receipt for my refund and said I’d have my money in two days.

Did not receive my money. Called guest relations. Guest relations said it would actually be 7-10 business days.

I did get the $132 today. Still waiting on the $149.

Never again will I stay at a Hampton Inn. This entire experience has been less then pleasant. I do appreciate the help that Kelly offered. The rest of the staff I’ve found to be less then helpful.

As a side note. The wait on hold for guest relations totaled 97 minutes total for three...