Quality Inn & Suites University Fort Collins — Hotel in Fort Collins

I have stayed aprox 20days over the past 6 mos. I have no complaints until the last stay. 9nights. The elevator was broken down. Serious electrical burn smell. The breakfast went downhill. No pastries. But the worst was our last night. Loud people and children in the hall until almost midnight. The next morning again loud and many people. I cracked my door and gave the sssshhhh sign. Louder and rudely a woman replied “did someone shush my children at 8:30 in the morning?” I replied “yes could you be quiet please?” She went on and on in front of her kids calling names and saying something about being louder next time. I felt sad that someone would be so rude and mean to fellow guests. When I came in the front door after going to my car with some luggage. The Manager noticed that I wasn’t my usual. He asked if I was ok and I thought about saying something but I new we were checking out and wasn’t out to cause any trouble. I went back to continue packing but was unable to get in my room as I had left my key inside. While I was knocking, one of the woman’s children came up the stairs and gave me a mean stare and invaded my space probably 12 “ from my face. I asked why he was looking so mean and he replied,“because I can” he was taller than me and was clearly trying to intimidate me. I went in my room. A few minutes later some one came by and pounded on the door. Startled I went to see. The woman was there and yelled “it wasn’t me, my Son did it and ran down the stairs” I said “I understand” she flew into a rant and began down the stairs yelling something at me. I should have ignored her but went down as well trying to explain that I meant nothing bad and wasn’t trying to argue. She seemed to want a fight and I was the target because I had asked for some quiet in the halls. The next time we crossed paths she came straight up to me with several children surrounding me and yelling in my face about staying away from her children and something else. She then instructed someone to go to the front desk while her daughter got up in my face and yelled that’s my mom . It was a classic case of bullying and setting up a seen that was not what really happened. I was not the aggressor. They spoke to the manager and surrounded him. By the time I got there The little girl was acting scared and played the manager like a fiddle. He did not ask me a thing. He said “you were kinda off today” and would not hear anything from me. I began to feel overwhelmed and sat in the lobby. He asked me to leave. I was blown away. I explained that my husband was still in the room. I have never been set up like that and have never been treated that way by a manager when I am a guest at a hotel. This was a complete misunderstanding and I was treated horribly by guests and the manager of your hotel. I bet that woman and her children felt good about what they had done and your Manager helped them bully someone. Our grandbabies live in Ft Collins and we had planned to stay here about 2-4 wks a year. I don’t know if I can when I’m...

Revision: The manager, Courtney, is spreading libel, as there were no threats made towards her or her staff, unless the mere assumption that one can fulfill their job responsibilities is considered threatening.

Original post:

I recently had an extremely disappointing stay at the Quality Inn in Fort Collins, which has compelled me to share my experience. Despite multiple conversations with front desk agents—AJ, Monica, and Tanya—regarding the correct processing of charges to my cards, the management failed to address the issue competently. The general manager not only refused to provide the necessary assistance but also proceeded to impose unauthorized charges on my work card.

To elaborate, there was a mix-up with the pet fee, which was erroneously charged to the wrong card, despite clear instructions that it should have been charged to a different card. Following my complaint, a partial refund was issued, but to my dismay, an additional charge of $5.54 appeared subsequently, without any authorization from my side to place further charges on my cards.

I have repeatedly communicated this issue, providing explicit instructions and even screenshots as evidence—showing an initial charge of $27.77, a credit of -$22.23, and the unwarranted new charge of $5.54. Yet, the situation remains unresolved, with the management demonstrating a lack of respect for customer preferences and authorization regarding financial transactions.

I urgently request the Quality Inn Fort Collins to rectify this situation immediately, provide an updated folio, and ensure the pet fee is correctly charged to the intended card as initially instructed. The indifference and negligence shown by the hotel's management in handling this matter are unacceptable and reflect poorly on their customer service and...

I recently had an extremely disappointing stay at the Quality Inn in Fort Collins, which has compelled me to share my experience. Despite multiple conversations with front desk agents—AJ, Monica, and Tanya—regarding the correct processing of charges to my cards, the management failed to address the issue competently. The general manager not only refused to provide the necessary assistance but also proceeded to impose unauthorized charges on my work card.||To elaborate, there was a mix-up with the pet fee, which was erroneously charged to the wrong card (ending in 3544), despite clear instructions that it should have been charged to a different card (ending in 7666). Following my complaint, a partial refund was issued, but to my dismay, an additional charge of $5.54 appeared subsequently, without any authorization from my side to place further charges on my cards.||I have repeatedly communicated this issue, providing explicit instructions and even screenshots as evidence—showing an initial charge of $27.77, a credit of -$22.23, and the unwarranted new charge of $5.54. Yet, the situation remains unresolved, with the management demonstrating a lack of respect for customer preferences and authorization regarding financial transactions.||I urgently request the Quality Inn Fort Collins to rectify this situation immediately, provide an updated folio, and ensure the pet fee is correctly charged to the intended card as initially instructed. The indifference and negligence shown by the hotel's management in handling this matter are unacceptable and reflect poorly on their customer service and...