Holiday Inn Express & Suites Ft. Lauderdale Airport/Cruise by IHG — Hotel in Fort Lauderdale

My local company supervisor made a reservation for me to stay at this hotel during business trip to Fort Lauderdale.

This hotel is not good with second party reservations loke IHG, ect. (I dont have the company card for the reservation made for me by my company's travel department). After my supervisor makeing the reservation during the early afternoon and paying for the hotel he was told everything was good for me to check into the hotel when I arrived late in the evening after working more than 18 hours strait I was told I cannot check in because the reservation was not paid for, My supervisor had to call the front desk and after arguing with the staff they were finally able to check me in once a credit card authorization form was sent and returned by my supervisor. He simply wantrd to know why the hotel did not ask him for this form to be filled out earlier in the day when the timing was more convenient to avoid all this confusionand hostility.

Then after staying 2 nights my company wanted to extend my stay for another job that came up they called to extend my stay. I went down to the front desk to simply ask if they received my extended stay information. Once again I received a very rude and hostile (face expression) response like I was a little kid and asked me "who is we?". I told them my company. I then told them I am a customer already checked in and he should just ask for my name and room number to check on the room extention. They should not have been so rude to me after asking this simple question to them. His response was that he is a supervisor and "I will not be staying in his hotel this evening".. I told him if he was the supervisor he should know his job is to de-escalate the situation with customers and not to escalate them further. This all started with me asking if my room stay had been extend...

This hotel is always crowded with cruise ship passengers in transit and the hotel staff seems to be strrssed and short tempered with its customers.

I will not stay at this hotel again and I do not recommend anyone staying at this hotel if you are on a business trip due to the very negative attitude from the hotel staff and its supervisors.

I had many other issues, like people talking very loud in the halls and slaming doors. After working another 12 hours I came back to my room and my door was open. When I closed the door, it would not latch. I told the hotel staff and there response was they knew about it and you just need to slam the door for it to latch. I woke up early in the morning to shower and there was no hot water. I learned you need to shower in the evening to have hot water.

Update: I went back to the hotel later that day to check in with my new reservation. The man, EVENSON that said he was a supervisor and he was not going to let me stay another night had canceled my new reservation.

I was told by the front desk people that tried to check me in that he was not a supervisor and there was nothing that they could do for me until the next day when the real hotel manager RAY MORAR was in. I could tell from EVENSON'S actions there was no way he could be in management.

Our company has a facility a few miles from the hotel and they send 100's of visiting employees from their other facilities to this hotel. I guess they do not care about long...

I Do NOT RECOMMEND STAYING AT THIS HOTEL

I’d like to start off by saying I travel for work and stay over 150 nights in IHG brand hotels exclusively year round. Most of the time in the Holiday Inn Express locations across the country.

I chose to stay here due to me previously staying here two years ago and it being a pretty decent hotel. I wish I would have checked the recent reviews before I booked my stay.

To start off I checked in got a set of keys, headed up to the room and the keys didn’t work. Went back downstairs got a new set of keys, went back to the room and they still didn’t work. A very kind house keeping woman tried to help us and informed us that it appeared someone was already inside and they had the door locked.

Vesna the front desk manager then upgraded us to a suite. We went up got into the room and then tried to take a shower. NO HOT WATER. Went back down stairs to ask about this and I was moved to a different room.

This experience was quite annoying but I was just happy to have a room with warm water and everyone involved at this time was respectful to me and helpful.

Fast forward to the next evening when I tried to take a shower. NO HOT WATER AGAIN.

At this point I had had enough and decided it would be best to just check out and move over to the candlewood suites across the parking lot. The man at the front desk was very polite and apologized for all of our troubles and didn’t charge us for the 2nd night stay. I was told to call Ray the manager at 10 AM to try and set things right.

This morning I went to talk to Ray (THE MANAGER OF THIS HOTEL) and was quite disappointed by the way he talked to me and handled the situation.

To start off on this chat with him I am pulling a gooseneck trailer for work. Vacation destinations are hard for me to find parking spaces for this trailer.

I just asked him if I could extend my parking pass so I could continue to park at the end of his parking lot (which was empty for the time that I was there. He asked what room I was in then I told him that I had checked out yesterday and was supposed to call him this morning.

I informed Ray about how bad our experience was and was met with no concern about our stay. He tried telling me the hot water was working in that room. I will be the first to say I would not completely check out of a hotel at 7Pm on the 2nd night stay if there weren’t issues. RAY DID NOT CARE. I asked about the parking pass one more time for our troubles and he said I could park but “ I couldn’t pull that huge trailer and I can only take up 1 spot.) which is kind of wild because I asked at least 4 different people if it was okay that I parked back there.

If you take nothing more from this review get this. RAY is the problem and this hotel has gone down hill under his management. All the other hotel workers I encountered at this location had genuine concern about how bad my stay was besides him. I am not bashing IHG hotels and in all my years I have not felt like I’ve had to leave a bad review for one until now. I DO NOT RECOMMEND STAYING AT THIS HOTEL. A formal complaint has been filed with IHG and they are...

Stayed here before my cruise from Port Everglades. They have a nice free shuttle you have to call when you get TO the pickup area. Don't call before you get there and waste everyone's time. It's about a 15min wait in GOOD traffic. Wait for YOUR van or ask the driver where they go. They all know each other (so another driver told me). So confirm BEFORE you get in which hotel you're going to.

Once we were leaving to go TO the cruise port, it was like a $10 Uber, since it's NOT that far away, location location! I think it's like 2mi? If that? Have your IDs ready for the gate to get into the port.

We arrived early as I had already said we would in my booking and the employees had our room ready. It was clean except for the dead roach next to the couch, so I don't think they properly vacuumed that room. I told the employee as we were leaving for errands and he seemed apologetic.

It was an other wise perfectly clean and suitable room for the pay. Not even a "get what you pay for belief," it was a really nice room. I dunno why ppl mock IHG. I've stayed in ✨competitors✨ of a "higher" grade and had mold in my sink and MORE bugs! IN Massachusetts!

We couldn't figure out how to use the room coffee machine, so instructions would be greaaaaaaaaat. Their coffee machine downstairs was also out of order, so my aunt was SOL for coffee unless she wanted to walk to Dunkin's. We didn't.

Plenty of seating and plugs in this suite. More than in MY home, so they have you covered there! And great Dove products in the bathroom. I was impressed! Our cruise had some weird tree smelling scents we chose NOT to use and we're glad we had our own soap.

Breakfast buffet was great and plentiful. No weird continental breakfast. Florida DOES get cold, so we weren't prepared for that and then it got REALLY hot, so I was wiped the next day and just had OJ. They have a great variety here in the early am. My aunt ate well.

Staff were very friendly and professional. Again, I dunno if this was just tame versions of A Florida Man, but they were very attentive, but personable. Didn't get to swim in the pool as it was nippy, again, FLORIDA GETS COLD (by MA standards), but it looooooked nice!😂

Any last minute supplies, just go across the street. Dollar Tree, Winn Dixie Grocery store, a bealls discount clothing store with very nice options! Getting ACROSS the street is the danger. Knees chest it folks and run!😂 Seriously. The crosswalk is waaaaaaaaaay down.

All in all I give the hotel 4.75/5, cuz that long dead roach showed the room hasn't been vacuumed WELL, but was otherwise a very good stay! Would return again when sailing out of Port Everglades. Definitely got my money's worth...