Mattress Firm Frederick Osprey Way — Hotel in Frederick

We started with messaging the store through Google. Honestly that was a great start, the replies were really nice and fast. I asked about hours and got not only that, but the location with landmarks and exits. So we were already happy. Then we went into the store. We were helped by Joe who was an absolute pleasure. Really chill and did not try to sell us on other mattresses. We already had one in particular we were eyeballing. He did his due diligence and did mention alternatives but didn't press them. He also let us know about warranty, setup, best practices, and is very helpful and knowledgeable. Mentioned his experiences regarding the mattress as well as the trends he has noticed. All in all I couldn't be happier with the lever of service, the friendliness, the professionalism, the knowledge.

We're set to get it in a few days, so I can't wait.

There was an issue where I was double charged for a purchase, however when I noticed I went back in and mentioned it, I do not like making a scene or being an inconvenience. But Joe right then and there set things right by getting the data from my end and contacting the proper people. He even texted me and called me to keep me up to date regarding who was contacted, what was going on with that conversation, and in what felt like less than 10 minutes called and confirmed that things are going to be corrected.

Again, this is what above and beyond customer service is like (I work IT for a large organization, I would know). All in all, I would totally have beers with Joe, which is exactly how customers should feel after being taken...

I absolutely LOVED my experience buying a mattress with Joe and Tony! For starters, these two are both honest and genuine salesmen. From the moment I walked into the store they’re very attentive and made you feel welcomed. Joe is hilarious and had me rolling in laughter towards the end of my purchase!

I would 100% recommend anyone and everyone to go here, whether you are shopping for a new mattress today or just browsing around, because the customer service you receive is impeccable.

Tony and Joe will go the extra mile for you and ensure that you’re satisfied with your purchase. I bought my first mattress here in mid January 2021 and was told I had a 120 warranty in case the mattress didn’t work out. I realized the one I had was a bit too firm for my liking and was able to come in early April 2021 and swap it out with no hassle all in one day. (Keep in mind that there is the potential cost of paying the difference if you want a mattress that is more than what you originally paid. Floor models can be available and help save you money, but because of this they can sell quickly).

The delivery is also great! You have a window of time when they drop off the delivery and get a call and text when they are on their way. I believe they even have a QR code that you can now scan that gives you more updates on where your mattress is. The delivery guys are so patient and polite while you look over your new mattress and are in and out quickly and...

My wife and I entered the store on a extremely hot afternoon. We had recently purchased a home. My wife insisted we window shop for a mattress. I declined, but as we passed by the store I noticed a gentleman apparently shaking hands with a young couple looking like they were extremely happy about their purchase. I said "hey honey there's a sale" we entered the store and were immediately greeted by Caesar I was not ready to make any purchase. My had had plenty of questions. The confidence in his responses drew my interest. I then asked several questions only to be blown away as to how complex mattress buying could be. After and hour and 15 min we were stuck on two different models. I went with my wife's choice because Caesar mentioned his bed was practically identical and he had experienced back pain and that the bed definitely helped. He mentioned how his wife is a pillow lover and immediately caught my wife's interest. I thought the shopping was over. I was wrong. To my surprise I ended up getting a pillow for myself as well. He then mentioned the new trend of bamboo sheets. I was thrilled as to how soft and comfortable they were, I bought two pairs. Caesar gave us the full mattress experience and we are excited about our new investment. We highly recommend this location to anyone looking for a friendly and fun staff. Thank you...