Onelife Fitness - North Frederick — Local services in Frederick

This health club has so much potential. Instructors are very good. Corporate needs to visit weekly and observe classes, maintenance, and management. No suggestions made over two years have been acted upon, except one. I was talking to the desk staff about the pink slime on the shower walls in the ladies changing room and a person from corporate walked in. I briefly mentioned it and he went directly to the cleaning people and it was taken care of immediately. After 2 years later, the walls are still clean.

Kids Zone should be open at least 10-15 minutes after the last exercise class at night so mom's don't have to rush to get their kids.

Extra wall hooks in the family bathrooms and an extra wall shelf are needed. It is impossible to have kids changing and showering with 1 small wall shelf and 1 hook. We have to use the diaper changing thing to put our clothes on. Not hygenic.

Having worked in the fitness industry for years in the past, there is so much members often see that the staff may not that could help improve member satisfaction, health, fun, and safety. Members comments should be honored, not dismissed or ignored with a shallow explanation as to why they can't help you. Where has customer service gone in the last 2 decades?

It seems this club is more interested in profit then service. I no longer refer my patients to this club although I would like to.

The VOLUME in most classes is near the decibel level of a jet engine and will cause permanent hearing loss unless you wear earplugs. I spoke to the director and was told each instructor determines the volume. This is not professional or wise.

The swimming pool is kept at a safe and consistent temperature as is the sauna. The decibel level in classes should likewise be SET at a safe level, never exceeding 80 db. Research shows exercise classes today are TOO loud, between 90-110. HEALTH clubs should promote health of our total body - not just muscles.

I will be talking to and writing cooperate and kindly asking for a safe limit on volume in classes. Exercising to jet level sound is never enjoyable. I walk away feeling shell shocked. I ask you to stand out and speak up (at corporate level) against excessively loud music in club classes. We have to advocate for what is right and healthy even if others go along and are naive to the damage they are doing...

I decided to write reviews to address a few comments in earlier reviews and add some of my own observations:

Monday is "National Bench Press Day", and yes most benches will be in use. You can always tweak your schedule to use benches on other days, and this is an issue at every gym.

5-8pm is Prime Time in the gym, you and everyone else is off from work and is trying to get their workout in. It can be crowded at times and I change my workout order, and rarely have to abandon something completely.

"Muscle Guys in Sleeveless Shirt"...OMG!!....the HORROR!!, do you object to the women in micro shorts also? The sleeveless shirts I do not agree with are the string tank tops and shirts with ripped open sides, and would urge the gym to ban these types of shirts (barely shirts). Sleeveless tank tops are normal gym/athletic wear because of comfort and freedom of movement.

Overall cleanliness of the gym has improved greatly over the past 6 months, new hires have stepped up and there is rarely a time I’m in the locker room and someone is not scrubbing down the showers or mopping floors.

We (wife and myself) utilize the DayCare 3x a week. The DayCare center is available free of charge to all members for 2hrs at a time. You must be present in the gym and cannot simply drop off and leave. The women working in the center are always alert, they know the kids and enjoy their jobs. Having DayCare facilities was a key factor in choosing this gym. Overall Sport & Health is a nice gym with good features, well maintained equipment and knowledgeable staff. However, it is a gym, and people are there to workout. If you are intimidated by people that are in-shape or working hard to get in-shape and you’re not, then maybe a gym….any gym is not for you.

If you’re not intimidated and looking for some help on how to use a particular equipment, just ask one of the trainer’s, or ask one of the other gym members, as I’ve never seen anyone turn someone away looking for advice on how to work-out without being injured, instead there have been numerous occasions where members have stepped in to correct someone’s form, or stop them from attempting to do something that would clearly lead to injury. Of all the gym’s I have been to over the years, the “muscle” guys in this gym are by far the most friendly...

Horrible customer service and a pain to cancel the membership. READ the contract and DO NOT believe what they tell you because at the end they can read the contract to you again and again just to get money out of you!!! I joined the gym for a year, paid the full year in advance after speaking to Tim Maggi - Assistant General Manager. Before I signed the contract, he called me nicely several times to follow up on my membership, to see if I wanted to join, if there was anything else I needed. He was nice and polite then... but today it was not the same. Unfortunately, the dates in my head were mixed and my year contract expired without me noticing. Once I got an email notification telling me that my account was past due, I called and spoke to the manager and the same representative who signed me in. They went back to the contract several times and at the end I just wanted to cancel the membership, I sent an email requesting the cancellation and was willing to pay $39.99 for the month that was charged to me but that was not processed because I had changed my CC number. The representative said that he was willing to void the reprocessing fee. Yesterday, I received a paper statement with a total amount due of $99.98. Which included the month that I was supposed to pay, the reprocessing fee and the annual membership fee. WHY??? So I called this morning and spoke the this person again, he kept reading his notes and every time I said something that I didn't agree with he repeated what he had on his notes and added "whatsoever" to every sentence. Really ?? Whatsoever??? that was not the same way he talked to me when he emailed me and called me to sign. When I requested him to be respectful, he said he was being respectful, I called him out and asked him to treat me the same way he did a year ago. Then his tone changed to a mocking one. Joining this gym was definitely a bad decision for me because i didn't even use it and to cancel the membership the team members were completely disrespectful. Remember he was the Assistant General Manager. I the end the just care about MONEY, they don't treat you with decency once you want to leave, they don't care about or listen to what you have to say because the CONTRACT SAYS THIS AND THAT, but they certainly have the right pushy people...