Radisson Hotel Freehold — Hotel in Freehold Township

⭐️⭐️⭐️⭐️⭐️ A Masterclass in Hospitality – Radisson Freehold, NJ

As a national softball coach, I travel extensively and stay at hotels across the country. But every now and then, I run into a hotel team that truly understands what hospitality means. That was exactly my experience at the Radisson Hotel in Freehold, NJ, thanks to three outstanding professionals: Jada (Operations Manager), and front desk managers Alexa and Allyah.

I had made a reservation through a tournament travel coordinator as part of a team booking. Due to changing logistics and travel times, I knew I wouldn’t be using the room for the first two nights. Wanting to do right by the hotel, I offered to let them rebook those nights, even though the reservation was non-refundable. I wasn’t asking for a refund — just offering a heads-up so they could still profit from the room. I even have the call log showing I called ahead.

Unfortunately, when I arrived, I was told the reservation had been voided due to a no-show. While that could have easily turned into frustration, what happened next is what separates good hotels from great ones.

Jada, Alexa, and Allyah didn’t just hear me — they listened. Patiently. Professionally. They let me explain the situation. I wasn’t there to cause a problem, and they knew it. I sat quietly while Jada gracefully handled another guest issue, and when it was my turn, the three of them worked together like a seasoned team to not only assess the issue, but to fix it.

They checked my call history, considered my team’s travel needs for the tournament, and even looked at alternate locations to make sure we could find the most convenient option. That level of focus, care, and problem-solving is something rarely seen in today’s fast-paced hospitality world.

As someone who has worked in customer service and management for over 40 years, I know that most guests just want one thing: to be heard. These three young women not only heard me — they came through for me.

They turned what could have been a disappointing experience into a first-class, five-star interaction that I’ll never forget. The Radisson brand — and the greater Marriott Group, of which I’m an elite member — should be incredibly proud of how Jada, Alexa, and Allyah represent their name. These are the kinds of professionals that keep guests loyal for life.

I highly recommend the Radisson in Freehold, and I give my full respect and gratitude to Jada, Alexa, and Allyah for their grace under pressure, their professionalism, and above all — their humanity.

Sincerely, Angelo Formisano National Softball Coach | Longtime Customer...

I booked a reservation end of August (8/27) for a reservation under a wedding room block arriving 10/16 & departing 10/17. Upon booking, I had to call the 1-800 to reserve my room as the group booking code didn’t not work online.

When my fiancé & I arrived at the hotel approximately around midnight on the night of 17th, we were informed that our room was cancelled due to my card “declining”. I was shocked to find this out as I had plenty of funds on my card to cover room, tax + the $100 incidental fee. I was also surprised that they pre-authorized my card as I did not book a pre-paid reservation nor was it listed anyone on my emailed confirmation that it was “hotel policy” (as explained by the front desk staff) to authorize my card prior to my arrival & cancelling my reservation without my knowledge due to my card “declining”. When I was notified of this, the front desk staff could not verify what card they attempted to charge that resulted in the decline notification which is equally as unsettling as trying to charge my card without my consent or presence.

I did receive a missed call from the property around 5pm that evening - however did not notice until arriving at the hotel around midnight as I was in the bridal party & unavailable due to the ceremony & reception starting. They did not leave a voicemail or leave any other indication that I should have returned their call.

This is just one issue that my family & I encountered around midnight at this hotel. In addition to my experience, the hotel shuttle that was “contracted” ended up being two SVUs that could only fit 6 people per car when my sister-in-law was informed she would have a bus to transport her guests from the hotel to the venue. The “shuttles” were late transporting guests to the ceremony & left many guests stranded at the venue when it was time to be picked up & brought back to the hotel.

Additionally, after booking & verbally confirming with the hotel staff the day of arrival (10/16), my father-in-law was given a room with one queen bed when he booked a room with two queens. My fiancé’s 92 year old grandmother & mother with a broken knee had to share one bed & my father-in-law was not able to stay in the room with him. The next morning the staff did comp their room, however, with the additional details mentioned above, more compensation is certainly needed.

If you made it this far in my review, please take my word for it & reserve your wedding room block at one of the many other hotels nearby. This was by far, the worst experience myself & my family...

THIS HOTEL RUINED MY WEDDING NIGHT. I recently had my wedding reception at a wonderful catering hall in the Freehold area. Myself, and about 70 other people had rooms booked in this hotel for that night. All together we had about 30 rooms booked in this hotel, however, after the reception I went to the hotel on the shuttle service that I paid about $1000.00 for (which my guests were not informed about by the hotel) I found that I did not have a room, and the hotel was completely booked. I found this to be particularly discouraging because I had handled the room bookings for my whole party with the room block manager at the hotel, and I made it very clear to her that I wanted a room that night, even joking that I wanted it on the other side of the hotel, away from my family. At the desk after the reception, while I was still wearing my tuxedo, and my wife her wedding gown, we were told that the person that handles the room blocks would be in tomorrow at 9:00 and we could speak to her then. This was the proverbial icing on the cake. I am by no means an unreasonable person, if the hotel was booked solid, I understand they may not have had a room to give us at that moment, but and this was suggested to me later on, they could have easily sent us to another hotel in the area with their appologies, which they did not. They claimed that they did not see my reservation, and there was nothing they could do to help me. Another side note, while the rest of my family who was standing in the lobby watching this occur the security guard instructed the front desk to phone for the police if the lobby did not clear out in the next five minutes, which they did. When the police arrived, they could not understand why they were called, and promptly left. To sum it all up, even though everyone in both of our families offered us their rooms, we opted to leave and drive back to Staten Island at 3:00 in the morning, because neither my wife, nor myself wanted to spend another minute in that hotel. The next morning my mother and my father in law went to the front desk, and they were told that they did see our reservation, and in fact there was an upgrade to a better room due to the number of guests we had in our party. They offered no explanation as to what happened with our room which was supposed to be COMPLIMENTARY. I would not reccomend this hotel to anyone. The poor management and lack of concern for the guests is unbelievable. The lies from management that followed were just as...