Verizon — Local services in Freehold Township

One star rating, unfortunately is the lowest allowed because this place doesn't even live up to that! Second time I have had poor service resulting in a lot of wasted time in this store. Decided this time to voice my disappointment. Went in on a Saturday with my son to get a new phone. Phone needed to be ordered and would arrive Tues or Wed. No problem, my son is in school in Philadelphia but we would take it to him the weekend after. Told the salesman, Sam Alves, my son would activate it in Philly when he got it because he still is using the current phone. Called me Tues to say it was in, told them I would be in Wed. Went Wed around noon and waited over 30 min for them to fool around with the phone. Stated Apple did an update and they always have problems afterwards. No problem but I had a conference call I needed to get to so I asked how much longer. "A few minutes more", finally done but now I needed to wait for them to put it on my phone bill (you are not allowed to outright buy the phone but must do monthly installments on your bill according to them). After an additional 5 minutes told me they can't put it on my bill because I "bundle" my services (internet/phones/cable/etc.) Conversation went somewhat like this: (me)So what do I do now? (them) must unbundle services, lose that discount, in order to get phone. (me) Nope, what is my next option? (them) Buy the phone elsewhere like Best Buy etc. (me) So I wasted 4 days and 45 minutes? (them) Not our fault, Verizon's policy. (me) But you ARE Verizon and you should know their policies! Is this the first time this has come up? (them) No, it comes up once in a while. (me) So your first question should be DO YOU BUNDLE? It IS your fault because you didn't ask me this question. You wasted my time. So now do I just leave? (them) No we need to reactivate his old phone. (me) What? Wait! You DEACTIVATED his old phone!!! We told you NOT to do that, he would do it himself, he is still using his old phone. (them) It will only take a minute, just please wait. About 3 minutes later, I was told old phone was reactivated. Left there, came home and ordered phone from Apple, they express overnighted it for free...now THAT is service. Side note, my son called me later in the day to say his text messaging wasn't working...seriously?!? Had him turn off and turn phone back on, it worked after that. If this is Verizon SOP, then I am switching to AT&T, if it is not, someone needs to get that place in order. They are not what Verizon should want to...

If I could give this location a 0, I would because they only care about their own commission and not the actual customer experience. There are so many fees that they are not honest and transparent about from the beginning (i.e. initiation fee in store is separate than activation fee that Verizon charges you with in your first bill, one times charges for switching your line from one Verizon account to another, promotional balance stipulations).

As part of one of the promotions that the store manager, James, sold me, I traded in 2 older phones for 2 newer phones. For months, I have been getting charged for these phones because Corporate Verizon said they never received them on their end. I went into the retail store a couple times to get a tracking number or the IMEI numbers so I could try to locate where the phones were, but James said he did not have the information as they were already sent back. Each of those times that I was in the store, James failed to tell me that he could not actually send the 2 phones back to Verizon because findmyiphone was still enabled. It was not until recently while on the phone with Corporate Verizon, he said he tried to call the numbers associated with the phones but could not reach anyone. I confirmed with the people who hold those phones they did not receive any calls from a Verizon representative. I was shocked to learn this information as he never told me while I was in the store and James never once called me as the account holder to tell me the phones were still at the store. This whole time i was under the impression that the phones were already sent back as he advised me numerous times.

Honestly save your money and go to the Verizon Corporate Locations where they don’t charge additional, unnecessary fees and they actually care about their customers. I have had the worst 3 months with Verizon spending over $2,500 in this short time largely in part because this stores poor...

I have been a Verizon customer for over 20 years and always had salespeople that worked to give me the best deal and keep my family's monthly bill as affordable as possible. That was until last week. James (he told me his name was Steven) at this Verizon store completely scammed me. Only my daughter needed a new phone. He led me to believe that my bill would go up with her upgrade so instead we should get the Verizon credit card, we would all get new phones (we had 13s so not really necessary), an iPad is included in the promo and my bill would remain the same. Sounded too good to be true because it was. He proceeded to transfer all our phones onto the new devices.Then he tells me I have a bill for over $900, including accessories that we would not need. I thought this included all the fees and wasn't happy but ok. Then A few days later I go onto my account and see that I have another bill for over $500. I looked into the transaction and found out the iPad is not included and now part of my fees and that I lost all of my promos that I previously had. I am now paying more than $1000 this month for upgrades that weren't necessary and an I pad that we don't really need. After the transfer, it was too late to go back. Also when I went back to the store for clarification, that's when I found out James gave me the wrong name at my initial visit, it is even on the estimate (not sure why he would do that if he was honest...