The Kebab Shop — Restaurant in Fremont

The lady at the counter barely spoke English. She didn't understand our order at all, we had to ask multiple different ways and ask her to correct the order many times before actually paying. Even asked her to get someone up to the register that could understand us and she didn't understand that either. Also the computer that allows the customer to order wasn't working and the cashier helping us had no idea how to fix it. This was Tuesday March 4th at around 1pm if you care to have a talk with the employees that were there at this time.

Then, on top of that, the cooks or food servers got our order wrong, we wanted just chicken, and the order said that, yet we got the lamb/beef with chicken instead. The tabouli had nothing but couscous in it, barely any parsley and/or tomatoes as if they ran out of the other ingredients and just threw in more couscous in. I have been to other Kebob Shops and the service and food was never like this. This particular store is horrible, and seriously, you NEED to have employees who are working directly with customers/the register/orders speak and read fluent English. English is the language of this country. If I walk up to a counter and the language of the country is not understood by the employee helping me, that is a HUGE problem. And then if the other employees can't read to pack the right food, your company is failing to offer any...

UPDATE 9/28/25 They stopped offering their delicious kale salad. Bummer. I could look past certain things like when they raised the price of their grilled chicken skewers awhile back (which already comes with an up-charge), or that compared to other places, their portion size on sides has always been a bit smaller. Why? Because the quality is there. And the service remains wonderful. But getting rid of a healthy, flavorful kale salad for a bland Caesar? Boring. I can get sides like a Caesar, or unhealthy fries smothered in sauces, anywhere.

I’ve also had issues ordering on their website lately, to the point that I gave up last time and ordered a bowl from a nearby Nick The Greek instead. Which came with…kale. And no up-charge for grilled chicken. And they carry unsweetened iced tea. All things that I love.

I’ll keep supporting you TKS, but dang…you sure are making it harder. ————————- Consistently great food and service in a “fast casual” dining environment. The new Fremont location on Paseo is definitely a step up in terms of ambiance (a more enjoyable & inviting layout to “dine in” as opposed to getting the food to-go). For what it is (a smaller chain restaurant group with healthier food options compared to your typical fast-food places, and with meals served relatively quickly with friendly & attentive customer service) it’s a really great...

I don't get to come here as often as I used to but the food is still good actually I think it the quality got better. Maybe it was because it was fresh and I usually go in the evening and this time I went 30 mins after the had opened. It was soooo good!

While I was waiting to place my order at the kiosk, Leanna(I hope I am spelling that right!) asked if I was ready to place my order and I responded saying that I'll wait for the kiosk to be free. There was only one person and he was already paying for his order and I didn't mind waiting.

She then asked if I was going to get a drink or a cup for water. I asked for a cup for water and she gave me one. Normally, I ask for one but she was on top of it. Even though I was ordering take out, the service was great! She had asked if I was dining in, but I wasn't unfortunately. Next time I go, I definitely will dine in.

I got my order pretty quickly and the wait time wasn't bad.

It was also nice chatting with her since I haven't seen her in a while since I used to work nearby and now she's a manager now which is great for her! This spot is in great hands.

I am looking forward...