Days Inn by Wyndham Savannah Gateway I-95 — Hotel in Georgetown

My husband and I were travelling through this area. We needed to stay a night and I booked through Go Splitty sight for the least expensive price at $121 a night including tax. After the non-refundable booking, I read up on the review. There were some negative information about the room and the hotel (ignoring the venting negative comments). I was a little wary but had no choice so we booked into the hotel. First, the room was very nice as shown on the picture. Other than the floor was not swept so there were a few food crumbs and dust; also the soap dish was not washed therefore still had the dried up soap on it where the housekeeping left the new packages of the soaps and the shampoos. The sink drained the water very slowly so I notified the staff later. Overall, I was happy enough to refute some of the claims made by other guests. By the way, there is no elevator so you have to walk up the stairs with your luggage. The next morning, we went for the breakfast at 7am. Breakfast was served between 6 am and 9 am. By then the hot food should be hot and all should be in order. The hot food tray contained pre-made eggs and biscuits along with gravy. All were cold as if they were never heated. The gravy smelled a little off so I threw out from my plate but I ate a biscuit and eggs. MISTAKE!!! got sick later on. The coffee which was from the automated machine had solids floating in the cup. Probably from lack of cleaning. There was a waffle machine that had a waffle cooking in it but there was no one to claim it. When I noticed it burning, I left it open to make sure there was no fire. Obviously the waffle was burnt yet no one from the hotel was there to attend it. For over one hour, after the food was filled for the guests, the room seemed unattended by the staff. When I mentioned to the man who was in charge of the kitchen, he believed a child may have turned the warming machine off. When? Don't know. All he could say about it was sorry. Next day, once I reached my destination, I noticed there was an additional $1 US charge on my credit card. When I called to ask about it to the hotel, I was told that it is the service charge for the credit card. It was never mentioned in the website yet the counter staff, Meg said that it is a standard charge and is in all the discount providers' websites. I checked, and it was not. $1 for every customer that books in the hotel with the credit card, it would amount to much sum of money. We booked for a room with a breakfast. Yes, the service was provided but at a far inferior quality than was expected due to lack of care and concern by the hotel management. Take what you will from my review but I feel angry when a conglomerate's priority is to earn money instead of getting paid for the service promised to be provided is wrong. I feel we shouldn't just take "sorry" as an...

One word. BEDBUGS!!!

We booked through Booking.com and the reviews/photos looked nice. When we arrived at the “hotel” (I am using “hotel” loosely because it looked more like a sketchy motel), it didn’t look anything like the photos but we were willing to give it the benefit of the doubt.

We checked in and the second we walked into our room we saw a bedbug scurry across the desk. We then saw a few more scurry elsewhere throughout the room in the next couple seconds. We immediately walked right back out the room and back to the front desk.

We told the lady at the front desk that our room was infested with bed bugs, this was unacceptable, and they needed to issue us a refund. She unprofessionally told us that was “not possible” and attempted to talk us into staying in another room. We obviously said absolutely NOT because it is common sense that if there are bed bugs in one room at a hotel then there are bedbugs in ALL of the rooms.

We once again insisted on the hotel issuing a refunds for the unacceptable room conditions. She rudely tried to insist on us staying in a different room at the hotel and I reiterated that bedbugs in one room means they’re in all the rooms and that they would be issuing us a refund.

After a little back and forth with her being rude and condescending, she got her to at least say she would talk to her manager in the morning regarding a refund. I then insisted on getting her name, her managers name & his contact information because I didn’t believe that she would talk to him regarding the fund.

After leaving the hotel, which we had only planned on staying in because there was a literal hurricane & being in our car was unsafe, we went to our car and called the Booking.com customer service.

The Booking.com customer service agreed with us that the conditions of the hotel were unacceptable and we were correct to immediately walk out of the room and leave the hotel. They told us they would reach out the hotel on our behalf to get the refund issued. That correspondence was sent on Friday.

We just called the Booking.com customer service again today to see if there’s an update on the situation and they told us that the hotel hasn’t even responded to their correspondence and to leave this review in hopes that the hotel will take us seriously & respond. I will also be leaving this review on other reviewing platforms in an attempt to catch the managers attention, giving him a call today, and possibly reaching out to the Wyndham corporate to see if they are able to escalate the situation as well.

To summarize. The hotel was infested with bed bugs, the front desk woman was unprofessional and rude, and the hotel has refused to issue us a refund despite being reached out to by Booking.com regarding the unacceptable conditions. DO NOT stay here. It is DISGUSTING and the customer service...

Terrible experience overall. To begin they run your entire stay amount before we ever checked in. When questioning this, we were told that it's because they always overbook and run it or cancel your reservation (but don't inform you until you arrive). The lobby is dingy and there is no elevator to the second floor. They tried to give us a different room type than what we originally booked and weren't happy we declined. Again, it's because they overbooked their hotel. We made it up to the room and it smelled horrible. Like a blend of weed, cigarette smoke, body odor and standing water. The room was not as advertised. The beds were uncomfortable, the blinds were curling and the minifridge was leaking a ton of water. There was trash still left in the fridge and we started to feel itchy within the room. Not sure if the air conditioner worked or not, because we didn’t try to turn it on. We decided to leave, so we notified the front desk attendant we were checking out within about 10 minutes of being in our room. She never properly checked us out and it was reflecting we were finishing our stay. When I tried to call the next day, it took about 4 attempts to finally get someone to answer the phone. The lady who did answer was very argumentative and said they refused to process my check-out, and would not send me proof that I left. I had to explain several times that I wasn't trying to get my first night total back, but I wanted a refund for the remaining days. She was very hateful but eventually stopped interrupting to listen to my actual request. She finally processed my partial refund, but when she asked me to check my email for confirmation while staying on the phone, she hung up on me. Overall, I would never recommend a Days Inn again. Customer service when I called in was also not great. It might just be a horrible company altogether. I learned my lesson to never stay outside of the Hilton...