Artisan Market — Restaurant in Grapevine

The hours listed says closes at 9pm. At 6:35pm, I was told that they had a 10 minute wait on any sandwiches. Salads were not available and only market items were being sold. It didn’t look busy at all, but I patiently waited to the side for the 10 minutes to pass. After one of the three men working behind the counter finished his last order, he walked away from the line while the other two were cleaning. I asked if I could order now and he obliged. I had some substitutions and thought maybe I would get an allowance especially for my inconvenience of waiting. Several customers were turned away, and disappointed. I’m writing this review because this is my favorite restaurant in the entire DFW airport. I have always had good service in the past. I also own a restaurant and I understand the importance of keeping customers happy and being consistent. This was not a good experience. I feel like he was just trying to...

Took the tram to this terminal specifically because this market listed a vegan breakfast burrito on their menu. When I got here, it said "sold out." I asked politely if there were plans to restock and the manager Patty snapped at me no. I asked if they had all been eaten this morning and she said "yes." So I decided to wait until lunch because they have an impossible burger on the menu. When I went back after lunch opened, of course the one thing on the menu "sold out" was the vegan burger. I talked to Patty again and she snapped at me again saying she was "in a meeting" and could not be bothered and that all the vegan burgers had been gobbled up. Clearly she was gaslighting mean and it appears this market specifically is not stocking vegan food for whatever reason. It is a shame because it is one of the few vegan options in the airport and could have been a good source of business. I was going to...

Filthy tables. Asked for a washcloth to clean a table. The guy came out and washed the table. Ended up having to move because a flashing florescent bulb flashing above our table. But, when he came out to wash our table, he did not stop to wash any other tables. They were all dirty and mostly empty. So, I went back to ask for a washcloth and told him we needed to move and I would wash my own table as to not bother him. He handed me a towel and I took it to wash the table. As soon as I put it down to clean the table, I could smell it. It stunk! That is gross and unsanitary. Aren't there rules about this from the Texas State Health Department? Doesn't this make you question EVERYTHING else in the restaurant? What about the sandwich and salad making bar? Are they using that same washcloth to clean down the cutting board? Gross!! Oh, the salad and sandwich were good, but how much bacteria was...