Bar Louie — Restaurant in Grapevine

I understand that working at a restaurant is hard, and working at a restaurant in an airport is even harder given the traffic flow and spikes in customers at different times during the day.

Nonetheless, customer service is the hallmark of any successful business, and Bar Louie DFW fell well short of delivering and meeting our expectations today.

We alerted our waiter to the fact that our burger was not well made (burnt and cheese not melted); instead of offering a solution (i.e., remake the burger, offer another item on the menu, or even apologize), our waiter stated, with aggression, that we ate a percentage of the burger and therefore there was nothing he could do. We asked for the manager, who also reiterated that there was nothing he could do.

We did state that the fries were good (which is why we gave this review a 2 Star in the food category), to which the manager laughed.

Not a good way to get repeat business or a 5-star review.

And for waiters, I imagine that tips are an added bonus on top of the hourly pay they earn. If you meet your customer with compassion when they bring to your attention poorly prepared food (especially when you did not prepare it, but the chef in back prepared it), you should offer solutions to enhance their experience, which in turn would increase tip amount. The tip we left reflected how we felt about our...

What a joke of a restaurant! Sat for 30 minutes waiting on my food (thankfully I had a delayed flight) and finally asked the waitress who indicated “well we’ve kinda run out of lettuce”. Wish I would have known that 30 minutes ago so I could order something else! Upon ordering a pizza and asking for red pepper and a water (neither which I received and finally went to the bar to get a glass of water) I got my pizza. While eating my pizza I had to listen to what I assume was a general manager yelling at another employee at a small table next to me. Another 20 minutes of waiting for a check I had to hunt down my waitress to give it to me when she took my cc and ended up charging me for both the salad and the pizza! When I pointed out I never received the salad she brought it out of the kitchen in an to go container and said “here you go they went ahead and made it if you want it”. Seriously?! Needless to say she said she removed the price of the salad but I’m skeptical given her very sub-par ability to serve. Utter disappointment esp considering there are so many other options at DFW. Don’t waste your time at Bar Louie in the...

I don't eat at many Bar Louie's but I feel fairly confident that this one might be the worst. Zero quality control coming out of this kitchen. Ordered the BLAT chop salad and picked out tons of wilted lettuce. Fries had old yellow parsley on top. They were out of wings and queso. I ordered pretzels and tried to sub spinach artichoke dip for queso (since they were out). Was told that I couldn't bc it was pre-portioned. Asked for a discount since they were out of queso and they came back and said they were also out of mustard and would just cancel the order. The waitress was nice and did her best. The manager should have come out and helped apologize for the terrible food situation instead of leaving her to go on an apology tour. Table next to me sent cold food back. My husband's club had yellow wilted arugula and a very mushy tomato. He also got several diet Cokes instead of regular.

Pro: football game was on, close to our gate

Con:...