The Italian Kitchen — Restaurant in Grapevine

Pay close attention to the details here of the situation, as anyone in food service will, and should understand. My husband and I had a 3 hour layover, and wanted to try out what this terminal had to offer. Looking for some better food than a cold cut or fast food, we stopped and asked the hostess if they were still open, it was 8:45 pm, they close at 9. She said yes, and we proceeded to follow her to a pretty empty dinning room. She sat us at a table, we wanted something a little cozier, and asked if we could sit at a booth. She said the only booth available was for 5 or more people and she couldn't put us there, so ok, we sat down. Waited about 5 minutes for our server, while two other tables left from booths leaving only two other couples in the room, who already had their meals. The male server walked up to us and I asked if we could "move to that booth once it was cleaned off". He looked in the direction of the booth, then back at me, then back at the booth, I could literally hear his brain burning out, overloaded and smoking from this mind blowing question he must have never before been asked in his life. So I decided to just give up and say, "ok can we just have two cokes please". He turned away, then proceeded to start cleaning off tables. BUT... Not a booth, just random tables he picked glasses off of.

At this point, I realized, if paying $24 a plate didn't come with a yes or no to a simple question, then the service was more than likely to not get any better. We decided that the McDonald's across the way would be the way to go. As we were leaving I let the manager know who was standing talking with another table that the service was not good. She gave us a blank stare as well, as we walked out of the restaurant. This must be in the handbook for all staff on how to handle unsatisfied customers. As we proceeded to get our food, with much better service at McDonalds, I felt someone tap my shoulder. I turned to see the manager there. She asked to see what had happened. My husband and I proceeded to tell her the events. At the end, there was no apology, no let me make this right, nothing. Again, if you are in food service you will understand. If you aren't then I think you would still appreciate knowing that if you are going to pay that kind of money, you expect a higher...

During a recent stop at Dallas/Fort Worth International Airport, we decided to grab a meal at Italian Kitchen. With airport dining often being unpredictable, we weren’t sure what to expect, but we were pleasantly surprised by the quality of the food.

We ordered a pizza and ravioli, both of which exceeded our expectations. The pizza had a perfectly crisp crust with just the right amount of chewiness, and the toppings were fresh and flavorful. The cheese was melted to perfection, and the tomato sauce had a nice balance of acidity and sweetness. It was clear that attention was given to using good ingredients.

The ravioli was another highlight. The pasta was cooked just right—tender yet firm—and the filling was rich and satisfying. The accompanying sauce complemented the dish well, making each bite enjoyable. It’s always a treat to find well-prepared Italian food, especially in an airport setting where meals can often feel rushed or subpar.

The service was efficient and friendly, which is important when traveling on a schedule. The staff ensured that everything was served promptly without making us feel rushed. The restaurant’s ambiance was also pleasant for an airport eatery, providing a comfortable space to relax before continuing our journey.

Overall, Italian Kitchen at Dallas Airport delivered a great dining experience. The food was flavorful and well-prepared, the service was attentive, and the atmosphere made for an enjoyable break between flights. If you find yourself at DFW and are in the mood for Italian food, this spot is definitely worth...

Very unfortunate experience. Scale of 1 to 10: Food taste: 1 (bacon/cheese omelet). How can an omelet taste bad? It doesn't make sense. I took two bites, and my wife took one to make sure it wasn't me. Customer Service: 1 Why do you ask? 3.5 reasons: Hostess packed everyone into tables for two stacked on top of each other. This may sound trivial, but when you consider the rest of the restaurant was empty with the expectation of a couple parties of four. I asked her if we could sit in a booth and pointed at the booth. She said, " That is only for parties of three or four." Hmmm... The waiter did not refill coffee once. The waiter did not check on our table once, which leads to reason 3.5. 3.5. We needed salt & pepper. So, I get up and go to the bar. I ask the bartender if they have salt & pepper. She looks back over her shoulder and says, "It will be minute." It took a while to get S & P. That not so delicious food is getting cold. The waiter came by almost as soon as I was done with the pepper and took it off the table, not saying a word. He didn't even ask if anyone needed more.

I noticed cross the hall and upstairs is Reata. Since I was still hungry from the lack of edible food here. I wondered across the hall and upstairs for a nice, pleasant breakfast experience. They (the staff @ Reata) were great, and the food was phenomenal (the...