Extended Stay America Premier Suites - Greenville - Woodruff Road — Hotel in Greenville

Dear Management. Thank you for taking the time to responding to my wife's review about our horrible experience at your facility.. (Stephanie Tucker). Since you're going to use her feedback to help continually improve guest experience you might start by following up with people that have a complaint. I sent one in on your website the same day she wrote this review and have not heard back from you yet. (Complaint)... Just like I never heard back when I requested that someone inspect my room to see if it had been smoked in. (As it most certainly had NOT) Just like when Jennifer (the manager) said she would follow up with me when I called in to complain about the situation as a whole. (She said she would after she consulted with Amber, her assistant manager, who actually didn't have anything to do with this anyway other than being the next manager to be on duty after we made the request for inspection) It seems to me that she would be looking to consult HER superior and not one of her direct reports concerning a situation that was and continues to escalate. But I suppose there's no law that states how a company deals with things like this. In case you forgot, I was in room 320 I was asked to leave the premises along with being charged a ridiculous penalty all because one of my coworkers was smoking in HIS room, which he openly admitted to doing so. Jennifer even told me over the phone when I called that what made her "look at me" was my co workers disregard for guest rulez. I still ask, what does that have to do with ME in the first place? .I believe she thought the same thing after she said it because she immediately changed it to there being "complaints" of smoking in my room. So which was it? I can tell you without a doubt it was not the latter, because i am positive that there was no one smoking in room 320.. I have a good feeling that your manager knows this to be true as well, since no one has followed up with me. I don't know maybe they're thinking that it'll just go away or that maybe I'll just pretend that I'm not missing several hundred dollars, not to mention the aggravation having to leave work and come pack up all of my things and find somewhere else to go right in the middle of a shift.. ,But I can assure you I am in fact missing that money and I'm not simply just going to forget about it, because I have a family that counts on me, and because it is simply just not right. I feel as if I was judged "guilty by association", then evicted, and moreover, the victim of outright extortion.. I will add that Jennifer tried to say that you were not responsible for my time off of work, because she told me that she told my boss that she was giving us until 11:00 the next day to vacate.. That would have been roughly 24 hours. More than enough time to dream up more accusations and penalties in my opinion, I believe that it would be any other person or groups belief beyond a reasonable...

I am a seasoned traveler, sometimes solo, and this hotel (ESA/Woodruff Rd/Greenville) is exceptional. I've stayed at the worst of the worst (a la unknown cockroach invasion...yikes!!!) and some of the best 5-star hotels (think Michelin). I would be considered an "extended hotel guest" at ESA (almost four months), so I've had the opportunity to fully observe ESA daily operations.

I've watched the entire staff work tirelessly in the face of staffing shortages, personal illness and obnoxious visitors. Sometimes I've seen some very nasty guests, who treat their rooms and the hotel like a neglected frat house, and many of them talk to the workers like they are personal servants.

In spite of these challenges, I have only experienced superior customer service and guest relations from "Team Jennifer and Amber"(management) and outstanding treatment from housekeeping, (Skyler, Gloria, Julie, Kapresha and David), facilities management (Ted) and front desk associates (Lala, Rafael, Michelle and Kim)

The management team and staff are always "on point" for immaculate cleanliness, courtesy, room and exterior appearance, and friendly professionalism...even under extreme pressure from demanding guest!!! FYI, Jennifer and a staffer even transported me back to the hotel after my rideshare left me stranded while I was sick...and that's rare compassionate service and dedication in today's marketplace!!!

The location is well traveled, safe, and every kind of retail exists on Woodruff Rd. However, I would like to see a larger sign, closer to the street/ hotel entrance, and traffic is sometimes challenging on this very busy road.

An added benefit is that the hotel is completely smoke free, and the smoke free policy is strictly enforced, but there is a nice patio and green space directly outside for smokers, and pet lovers rejoice!!! since your furry friends have a nice area to roam. Also, the hotel is tech friendly with free WIFI.

Unfortunately, some unruly guests recently broke the ice machine, so ice was scarce briefly but the machine has been repaired recently. While breakfast would be considered minimal/ "grab and go", ESA is still fairly priced. As an alternative, most of the suites have adequate fully functional kitchen areas, not just a microwave and minifridge.

I truly enjoy my home away from home and would highly recommend ESA/Woodruff Rd/Greenville to anyone. If you are ever in Greenville, be sure to explore Extended Stay America/ESA on Woodruff Rd...and you will be pleasantly...

I would give a negative review if possible. We were staying there for my husband's work. His co-worker was caught smoking in his room. We DID NOT smoke in our room. The manager knocked on our door after discovering the other guy had smoked in his because she "thought she would check us out". She said she "thought" she smelled smoke when I opened the door. Maybe she did. I had literally just went back to our room from smoking in the truck with my husband before he left for work. Literally, I had just closed our door when she knocked. When we left, we asked the attendant to inspect our room. He had no idea what we were talking about although my husband had to leave work early due to the urgency with which we were told we needed to leave. The room was in pristine condition, as we travel constantly and I keep every room we stay in that way. We were told to call back the next day and speak to Amber Roberts, the assistant manager. The next morning when my husband called, Jennifer Alley, the general manager, spoke to him. She confirmed that she was the person who knocked on our door the day before and her reason for doing so was a result of finding evidence of smoking in his coworkers room. My husband assured her that we absolutely did not smoke in our room. She had no evidence that we had. In fact, had she watched the video of the previous morning, she would have seen that we went outside when my husband left for work, and then only I returned moments before she knocked. She told my husband that she would talk to Amber Roberts, assistant manager, and get back with either he himself or his boss. We never heard back from her and were charged and outrageous fee. We have been offered no reconciliation whatsoever for this charge despite assuring her that we did not smoke in the room and her having no evidence of such. We tried talking to her to no avail. We see no other possible remedy then to go further up the chain. We have been in this area for 5 months and will be for at least two more. We would have stayed there for the duration had we not been treated so poorly by management. I will also be posting this review on every site that I can find. If I can keep one other person from being treated so wrongly, it will...