Hampton Inn Chambersburg — Hotel in Guilford Township

We have stayed here many times. In a recent stay several months ago, we wrote a negative review primarily because the Hampton inn policy of letting visitors choose their own rooms, even iff they have pets with them. Our room smelled terribly, especially when it became humid. The manager contacted us and asked that we give them another try. She suggested that we ask to see the room before checking in to make sure it was okay. On a trip several weeks ago, we decided to give them another try. When we arrived, I asked to inspect the room. The two desk clerks seemed annoyed with the request, but had a cleaner show us the room. It turned out to be fine so we checked in. We returned to the main floor to get a cup of tea, but found there was only decaf. When asked it there was any, we were told that they hadn't had any for months. There were others at breakfast who asked the same question and were told the same thing. One would think that a small investment of several dollars might make sense. But, the overall disinterest by the desk clerks made it appear that satisfying the guests was not a priority. That evening I discovered that I had left my toothbrush at home. Most hotels have complementary such items at the front desk for such times. But, not this particular hotel. All other Hampton Inns we have stayed at provide such a service, making this obviously a local decision. I was told that they could sell me one which was fine with me, even though a $3 charge for a disposable brush seemed expensive. However, they were out of most personal items guests might need. All in all, the hotel seemed to not be concerned about the comfort of their guests. We found the dest clerks to be especially surly and unconcerned about this. In fact, one clerk seemed to beg eating every time we passed the desk. We did try to give the hotel the benefit of the doubt after our visit several months ago and try another time. However, being disappointed a second time, we will never stay there again. There are numerous other hotels along route 81 nearby and we will give them our business. As a result, Chambersburg is off our list as stops on our trips. I have sent a copy of this review to both the Chambersburg Chamber of Commerce and...

We planned in advance and booked to have two stops at this hotel during our travels. Our first stop was good, and we had a room 302 that was clean, and the service was good, and we were recognized as gold members. The hotel is located in a good location with plenty places for food, including a supermarket nearby.||The Hotel has an outdoor swimming pool, and a fitness center, and a small conference room, but NO business center. The complimentary breakfast was good enough. ||our room 302 has a small closet that has an Iron and board, No personal safe, mini refrigerator, and mini microwave. The bathroom was good with a place to store personal toiletries, and the shower was with good pressure and hot water.||On our way returning home we stopped again at this hotel for our 2nd pre-booked stay and the service at the front desk was really bad with a lady named Liz, who was not only very uncaring about our stay but also did not care to recognize us as gold members, she gave us nothing, no water or anything. She also didn't care that we always stay on a high floor she gave us the first floor and said basically take it or leave it because the hotel is booked up. We went to the room 101 that she gave us and it was not looking too clean, and it had a small live bug that we had to kill on the floor near the front door. We immediately went back to the front desk and Liz told us without any care that we could go ahead and leave and that there won't be any charges for our 10 minute or so stop there. She was just so uncaring and truly not professional. ||Regardless if they were booked or not there is a way to at least make a customer feel wanted and feel sorry that you couldn't help them, but she truly cared less and was also rolling her eyes at me when I asked her for a receipt to show no charge, and to also get her name. I told her that she probably shouldn't be in that kind of job of customer service, and she agreed in a sarcastic reply. Anyway we left and stayed at another Hotel. Because our 2nd stop at this Hotel was so awful we would not stay at this particular Hotel again for fear of not knowing if there would be another chance to receive such awful customer service and also get a room with...

We stayed at the Hampton Inn after traveling for approximately 13 hours, utterly exhausted and in need of rest. From the moment we checked in, the experience was wonderful. The hotel was exceptionally clean, smelled fresh, and the reception staff were warm and welcoming.

Our room was spotless and well-appointed, with a comfortable bed and an amazing shower. Every detail of the establishment showcased care and quality. The staff truly went above and beyond to ensure a great experience.

●● However, I feel it’s important to share a warning for future guests: avoid booking a room near the back exit. Throughout the night, people were coming and going, slamming the door repeatedly as if it were a contest. This, combined with a child screaming in the adjacent room, made it impossible to get any real rest.

I finally managed to fall asleep between 2 and 3 a.m., only to be woken again by the same slamming doors at 5 a.m. As if that weren’t enough, dogs started barking, and the alarm clock in our room—forgotten by housekeeping—buzzed at 6 a.m. Our hope was to get a solid night's sleep from 11 p.m. to 7 a.m., but that didn’t happen.

Despite these challenges, I must commend the staff for their professionalism and responsiveness in addressing the issues. While our stay was far from restful due to noise disturbances, the team made every effort to resolve the situation.

Overall, the Hampton Inn is a clean, welcoming, and well-managed establishment, but I strongly recommend requesting a room away from high-traffic areas to ensure a...