Zales — Local services in Hammond

I absolutely do not like Zales Hammond location solely because of their manager, who I believe her name is Sasha. She’s rude and a flat out liar. I’ve had a few issues with her but this will be the last. She told my husband that he needed to purchase a gift card in order to make a “custom order” purchase in store. Mind you he has a Zales card. So he purchased a gift card with his Zales card to make the purchase. I did not like the ring and I decided to return it. Here comes Sasha with the lies! First it was my husband wanted to pay cash, therefore a gift card had to be purchased. I knew that was a lie because he would not have that amount of money on him. So since it was purchased with a gift card she tried to tell me that only a gift card could be refunded. Which makes sense but if the original payment wasn’t cash and she knew that because she helped him! She even lied to customer service and told them that my husband told her that he was trying to surprise me, that’s why he didn’t want to use his Zales card and used cash instead. A Zales credit card that I don’t have access to. She was just trying to secure the sale by using a gift card. That’s totally dishonest. Customer service was of no help or even concerned. The rep asked me to provide her with the store number, so she can call the store and once they spoke her tone changed to nonchalant and blew me off completely. Beware of...

I went to buy a battery for my Bulova watch and, although I saw a unit behind the counter labeled "Watch Batteries" I was told my watch would have to be sent off because they didn't sell watch batteries in the store. The person who waited on me couldn't spell my name, address, anything. Then the store manager accused me of lying about the diamonds that encircled the watch face; she said they looked like crystals to her. So the young man tested them, and to her surprise they are diamonds. She was rude and condescending throughout the entire transaction. It will now take 4 weeks to get my watch back. The photo they took of the watch after it was sent for repairs did not show the diamonds encircling the watch face. RED FLAG. I wish I'd gone to Kay Jewelers across the...

Do not purchase from Zales Hammond. They will promise you anything to make the sale and will not deliver. We were promised equal value for our Zales purchase if we upgraded. We also have the business card of the associate with the date we purchased documenting the conversation. The manager refered us to the district manager, who did not return our call after 3 left messages. Zales Corporate customer service quoted policy and said even though we had a signed business card, it did not state specifically whatwe were promised. DO NOT TRUST ANYTHING THEY SAY. GET...