Aloft Houston Downtown — Hotel in Houston

This hotel leaves a lot to be desired. Especially for an aloft. I stayed at the hotel for 4 nights as I was in town for a concert. While I will say that the hotel is in a prime spot location wise as there are many eateries within walking distance, in addition to a short walk to board the train that goes directly to NRG stadium. For me, it was the lack of amenities and the lackluster customer service from the moment of check in that made my entire stay putrid. I checked in on a Wednesday evening and from the off the customer service was frankly awful. The young man and woman both at the desk did not acknowledge me as I came in or as I approached the desk for check in. In fact, the frown on their faces was so powerful and the negative energy that they gave off made me feel that somehow checking me in was a burden or an inconvenience to them. That sentiment was consistent throughout my entire stay there. Whenever I left or came back to the hotel I was never greeted with anything. No even a simple “welcome back”. Instead it was a dismissive avoidant disposition from anyone at the desk or no one was at the desk at all for long periods of time. Anytime I made a request, typically over the phone for towels needed for the room or anything else, there was never any sense of urgency from the staff to meet my request. Literally every time I made a request to the front desk over the phone, they never met it. Instead, long periods of time had passed, and ultimately I would have to go down stairs and beg the service staff to meet my request right then and there. In addition to room service NOT being visible at all, they failed to mention at check-in and even at booking that they do NOT service the rooms daily at this hotel. Instead, they only service the rooms every other day during the week, and they do not service the rooms at all on the weekend. I found this quite the surprise. My room was only serviced once during my entire 4 night stay! Ridiculous! I found myself having to go down to the front desk on a daily basis to beg for fresh towels and linen. That was a terrible inconvenience for me. Also, Once you get past the lobby and make the journey toward your room you find that the hotel is quite old and aged. You find the strong permanent smell of wet, damp, or mildewed carpet in the hallway to and from your room. I was also upset that the toilet in the room had little to no water pressure, and it took many many flushes to get anything to go down. However, I was stuck using the toilet in my room because the ones in the lobby were clogged with fecal matter and tissue all the way past the lid. Each stall was that way and when I made a complaint to the front desk no one seemed bothered. They in fact made it seem like the norm and those toilets remained clogged during my entire stay. On another note, this place offers no complimentary breakfast and over-charges of the meager offerings they do have. I also found the bartending to be completely mediocre and inordinately expensive for drinks that taste nothing like they should taste. Lastly, beware of the pictures that feature this hotel on google or its website. They must have been taken at the time of opening because this hotel looks nothing like the hip, modern, swanky hotel it depicts itself as being today. Everything has faded or rusted, specifically in the pool area, and the pool is much much smaller than the photos let on. I would strongly suggest not staying here unless its discounted so low that some would consider it egregious to not book a stay, I would spend my hard earned money to stay a deserving hotel with high quality amenities and premier...

Short story: My bed linen had urine stains on it and nothing was done about it! Even after AM Chelsea Chavez mentioned something would be done.

I gave 2 stars due to the hotel’s location and lobby aesthetics.

Long story: I stayed at the Aloft Houston Downtown on March 9, 2024 and it was one of the worst stays I have experienced. I would not have expected the stay to be bad as the hotel is a beautiful property and is conveniently located in the downtown area. However, I checked in to the hotel on the evening of March 9th, dropped my bags and immediately left out for the event that had me in Houston. I returned to the room around 11:00pm and decided to check the sheets (I travel a lot so I know to inspect the sheets and bathroom as some housekeepers take shortcuts). When I checked the sheets, I noticed what appeared to be URINE stains. I called down to the front desk right away and notified them of the issue. I was told the hotel was sold out so they would send someone up. Thirty (30) minutes passed and no one came. I called back down to inquire about the wait. The agent who picked up the phone said housekeeping was gone for the night but she would make sure someone came up to at least bring clean sheets. Twenty more minutes passed and still no one had come up so I called down for a 3rd time. This time the agent said “I thought someone came up there already, I will have him come up.” At this point, it is now after midnight, I am extremely tired, waiting to get in the shower as I don’t want to miss the housekeeper, and have to be up in a few hours for a red eye flight. About 10 minutes later security comes to the door without a sheet in hand. I ask what is he there for if he didn’t bring clean bed linen. He claims he “came to see the size of the bed first” as if that information isn’t recorded in the computer. He also made it clear that no one was there to change the sheets, which is what I picked up on from the phone agent . I already developed in my mind that I would change the sheets for my safety and health. The security officer was of no help. He started telling me about all of the rooms he had been to so far that night and what he went for. I politely let him know that I was extremely tired and just wanted him to bring me sheets so I could go to bed. I NEVER RECEIVED CLEAN SHEETS!!! I went down to check out around 4am and discussed what transpired with the front desk agent (likely was who I spoke to by phone when calling throughout the night). Her response to my concerns was “would you like to get something for free out of the gift shop?”. That frustrated me even further so I asked for the manager’s information to follow up during the day. I was given the Assistant Manager CHELSEA CHAVEZ card. After returning home, I called on the evening of the 10th and was able to speak with Chelsea. Chelsea seemed to understand my concern, offered two alternative solutions that she mentioned she would speak to her GM on and give me a call back. Chelsea asked that I email her my Marriott Bonvoy number so she can have my information to follow up. Since March 10th (today is March 30th), I have emailed Chelsea three times and left her voice messages. I have yet to receive a response or follow up. I will never stay at the Aloft Houston...

Edit: we didn't stay our paid second night and just left. Wasn’t worth the continued stress of staying. Brutally, brutally bad experience.

As it stands, I've seen four people request to be moved to different rooms. We're one of them. As it stands, we're currently in our fourth room since 3pm. It's 11:35pm on New Year's Eve. Our plans have been completely ruined because we are dealing with this place in this blazing hot hotel room.

I politely called the front desk 7 times to try and speak to someone about a WiFi connectivity issue and was literally hung up on every single time.

Not a terrible place. But we were put in two different rooms that supposedly had "great views." One of them wound up being a gray brick wall. The other? A parking garage. After being moved twice, then a third time, then a fourth time. The fourth room has no working AC, and the third has no working TV and the smell of pot permeating from neighboring rooms.

Additionally, get a load of the construction leading into one of the room's bathrooms. The sliding glass door stops into the window carve-out so anybody can simply poke their head in and see someone in the shower / toilet. What?

Was told by the front desk that we'd get a full refund for the inconvenience, only to later be told that it wasn't guaranteed that we would get said refund.

We're easy to please and don't ask for much, but this hotel ain't it. This place doesn't suck, but we will never recommend it and we will positively never be back.

Finally, we booked this with the intent of staying somewhere decently nice and having a bar downstairs that we could ring in the new year in. In the listing, a bar was advertised. Welp, guess what? It's closed. ON NEW YEAR'S EVE. Also, someone's moldy, used bath towel and bar soap are in the shower of the last room we were given.

As it stands currently, the general manager is sending maintenance to fix the issue. Will they? Who knows. Will report back.

PS: the front desk did what they could, and it's been greatly appreciated. One employee refused to let us pay for a bunch of snacks in the lobby, said it was on the hotel for the inconvenience. Unfortunately, the snacks were expired :)

Update: Day 2. Room is unbearably hot for two hot-natured people. Front desk is still seemingly indifferent. They offered to throw a bunch of points in my Bonvoy account, but I'm not holding my breath. Dude just said he'd had an "engineer" come "check the thermostat," because I've apparently forgotten how to use one.

Unbelievably bad. Easily one of the worse hotel stays I've ever experienced in my entire adult life, and I travel...