Magnolia Hotel Houston, a Tribute Portfolio Hotel — Hotel in Houston

Well I will provide you the honest review, of my stay at Magnolia hotel. We stayed there on Oct 15-19 2024, 4 nights. Business travel. Room. We booked a city view room, because wanted to enjoy the nice city view. When we arrived the hotel, the manager gave us a room that was on 22 floor, which we thought will be the best for what we wanted. However, once opened the window we were surprised, the half of the window was covered with a wall. I guess it has to do with architecture of the building. I guess it was like this only at 22nd floor. Because of that the room was dark. I went downstairs to the reception asked him to give us another room. He said that they are fully booked, and no room available. Is it possible? yes sure, but there were only 2 people with us in the hotel restaurant that night and also there were hardly people seen in the hotel. Elevators. There were 3 elevators, only one was working. It was horrible we you needed to go upstairs to the roof, we called the elevator going up. First it took forever to come, then it picked us up, took to the ground floor then form there it took us to the roof/pool. It did not make any sense but it was like this all the time. It took us forever to get to the pool. I told that at the reception and they said they know and they are working on it. Only on the last day, the second elevator started to work, but it was too late for us. Wi Fi. Horrible, never worked properly, on and off, all the time, no speed. And I was on business travel there and I needed to work. I had to use my phone as a hotspot to be abler to work. The reception of the cell phone also was not the best, so I had issues. I told about it again at the reception, they calmly said they know and they are working on it, but nothing happened. And they ever did not apologize for it. Creamer. I am pretty sure most of you will wonder why I am discussing coffee creamer? Is it that relevant? No, not the creamer, but the service and management attitude. We sere supposed to stay there for only 4 nights and we had a pet with us, we decided not to clean rooms. But we need coffee and creamer. Coffee was ok, the reception gave me coffee, but for whatever reason they did not have creamer. I requested creamer, they said they will send to our room. Two hours later I called room service and asked for creamer, they said they will bring it, nothing happened. I went to the restaurant wanted to purchase, they gave me a couple of creamers for free. Next day the same story. Reception said they will send to the room, nobody came. I went downstairs again asked to see hotel manager. The manager was the same gentleman who gave us the room. He just said he will take care of it personally, didn't even apologized. NOTHING happened again. Next days we were checking out, thanks God! but we sill did not receive creamer for 2 DAYS!!!! although I asked 4 times. Everything went wrong in that hotel. I spoke to a hotel worker in the elevator when we were traveling downstairs, although we both needed to go up. I told him that the elevator programmed strangely and he started to complain about the management, that he is sick and tired of them because they dont do anything. That was a confirmation that the issue is not at the hotel but management.

Now to good things. Restaurant, was ok, can't say anything bad. COOKIES, they made fresh cookies every night, that was the highlight of the hotel. Vey delicious. We loved it very much!

Summary, we paid over $400 per night for the hotel and we go to Houston once a year. This hotel with the service they have is not 4 star hotel and definitely not worth to pay $400 per night. Will I stay there again? O hell NO, never ever and definitely will not recommend you to stay there

P.S. The management NEVER asked me how was our stay, to all my complaints they said they are working on it.

About me. I am a very positive person, try not to complain and leave bad reviews. Either good or nothing. But this time it...

I stayed at the Magnolia for two nights. I've stayed in over 100 Marriott properties and this one definitely is near the bottom of the list.

I should have trusted other reviews I had read. The elevators are definitely a problem. I was on the 22nd floor (which ironically didn't have much of a view due to the architecture of the building on this floor) and constantly had to wait for elevators. What was worse, is that when an elevator DID arrive it was completely full of people and bags as folks were riding them up the building just to be sure they could get into an elevator. The average wait was a solid 5-11 minutes that I clocked from the time of pressing the button to the door opening. There were times I didn't wait but anything during normal check-in/out times were long waits.

The gym and pool are gross. There is technically a "roof" pool but it's uninviting, there are no amenities (no bar, etc) and it's dated and depressing. You have to walk through the old and dirty gym to get to it.

Valet was bad. The crew running the valet stands never say hi or even acknowledge questions. I mean they sort of did their jobs but it was a really poor way to start and end a visit. They seemed very unhappy.

We had some drinks at the hotel bar. The bartender was great but the whole place smelled gross like a dirty mop especially in the seats near the windows. Prices were surprisingly good for a hotel bar.

The worst part of the stay was the actual room. We had some type of executive "suite" but it was really just a larger room with the same furniture as a standard room. No sofa or extra places to sit. The carpet was filthy (try wiping a white rag on the floor) and very dated. Our shower didn't drain we were literally standing in a puddle of water the first day and then the bathroom sink was honestly slightly more than a trickle. There was a separate tub but there were no amenities (soap, etc.) in the tub area only locked wall mounted soap dispensers (very classy) in the shower area. the Toilet seat was disgusting and had rust coming off of it and the bathroom was just dated and old and just felt gross.

We did bring up our concerns to the front desk about the plumbing issues and they were able to get the shower to drain better. They weren't able to fix the bathroom sink.

What really bothered me is when we brought up the plumbing issues the woman we told's first response to me was literally "Why did you wait to tell us this until now?" It was literally the morning after the first night I was shocked and just said "I'm telling you now."

We didn't ask or expect any type of compensation but a friendly man at the front desk told me we would get 8,000 extra Bonvoy miles and they would be in my account shortly. It's been a week and well, that didn't happen either.

In any case, the Magnolia Hotel Houston is in need of a hard goods renovation and a deep clean. Additionally, attention on the elevators should be made (apparently they go down often and at least one was off -line during our stay). This could be a great property, but I would avoid this place until they do a...

Update 2: Allean, you lost your hotel $$$$ money by not taking care of my family. By refusing to move our travel dates to accommodate us and then refusing to refund, we of course went with another hotel. We have travelled across the country many times since then, (since February, 8 months ago) staying in Houston 5 times and spending considerable sums to do this. We would have just stayed there each time, because we are creatures of habit. Not only that, but my husband travels for work and books travel for himself and other staff often. And I’m so salty about my experience that I didn’t bother signing into my “membership” when I stayed at Gaylord in Aurora for a week. In addition, as stated below we had a fundraiser to cover what we lost to this hotel, and I made sure everyone knew it. You have personally lost your hotel money and more importantly future revenue from us. You lost Marriott hotels you’ve never been to revenue because we will go elsewhere. There are charities out here that help people like me, people who are traveling for cancer treatments. I have a rare cancer and travel was a necessity. You did the opposite of that, all we asked for was to move the dates, with 3 weeks of notice. Under the circumstances only a demon on wheels would reject that. That’s my attempt at being tactful. My yoga teacher who is an angel on earth and also a Diamond member attempted to help me resolve this with your hotel staff and was also ignored. Y’all are a disgrace!

Update: My community yoga studio came together to raise funds to cover the 1,400 this Marriott decided to keep for no good reason.

It’s a shame because I will never choose Marriott now. I had a 7 day stay at a Marriott in Denver recently only because I had no other choice. I will never choose this brand if I have another choice. The management at Magnolia are cruel. I’m now living in Houston for several months for a clinical trial. As you can imagine, it is financially draining. This hotel is a stain on the Marriott brand. My family and friends are disgusted by it. To clarify, this hotel pocketed our money because I needed emergency life saving surgery. They had 3 weeks to fill my room and of course they did. Shame on you Magnolia, and your management.

Marriot denied a refund with plenty of time to fill the room. I am a cancer patient and this hotel decided to keep my 1,400 dollars. CORPORATE GREED!!! You are disgraceful and should be ashamed to do this to a family that is already suffering. You had weeks to fill our room. To the person that decided to keep our money you are a horrible...