Days Inn & Suites by Wyndham Downtown/University of Houston — Hotel in Houston

Amazing experience the overnight lady is extremely nice and responsive to any questions I had . I couldn’t figured out the tv in my room and she came right away . The morning guy is nice as well . I love my stay so much I extendend it two extra days . It’s so convenient to downtown house and other areas . Right off the freeway it’s near a Walmart , Heb , Ross and so many food places . I love they have a fitness room , a washer and dryer down stairs , they sell snacks. And the hotel itself is extremely lit so it’s not dark areas always light. I can’t wait to book again thank you so much for your hospitality . I book to get away from my abusive ex bf tell the police got to my apartment so staying here made me feel safe til I was about to make my restraining order and come back home . Out of the other people reviews my experience was Actually good and this was a last minute booking cause I’m really at Hilton’s girl . But because of the second sense, I was in getting away from my toxic ex I had to book super quickly. I was just gonna book one night and then leave and go to a Hotel that I’m accustomed to but my stay was good that I booked two extra nights here . Like I said this is from my experience everybody experienced things different But one thing I will say housekeeping did their damn thing every time I needed Clean towels or to refresh my room they did it with the quickness. They definitely deserve the tip that they got. And staff was phenomenal. They answered any questions I had and I do like that. They have a fitness center and they have breakfast from 6 AM to 9 AM. To me for the price and last minute...

I originally booked a non-smoking 2 bed room for 3 people. Upon arrival I checked in and all was well. Everyone was very nice and professional. Upon entering my room I smelled Marijuana and having asthma and getting a non-smoking room this was unacceptable. Upon calling the front desk they came to check it and was told "sorry people smoke when when they aren't supposed to." I was offered to have the room cleaned again and mentioned smoke does not disappear with a cleaning. Evidenced by the room was supposed to be cleaned and no one thought it was a good idea to report it smelled like smoke or "clean" the smoke.

I was then offered two options which were not to my satisfaction. I was told I could get a refund or a one bed room. As I mentioned we were traveling in a group of 3 hence the two beds. I explained I could not fit with 3 people in one bed. I ended up taking the refund.

I understand I was given a refund, however I was not satisfied with the resolution due to having booked this room well ahead to ensure I received the best rates. I was left stranded where no where to sleep the night and had to figure out where to stay. I was never asked if they could cover and find another hotel for us. I was never asked if we wanted to stay in two rooms with one bed each.

Overall, I will never book a room here again and highly recommend you don't either. It's unacceptable how it was handled and if you are traveling and need to sleep and not stress this is not the place if you...

Terrible service from woman at the front desk. She was rude- claiming that I didn’t pay for the room when I did. And once I showed her the proof and confirmation, she didn’t even apologize. We came from out of town with a few heavy suitcases and even though she saw it, she was us a room on the second floor. Mind you there was no elevator and rooms were open on the first floor. Once we got up, we tried opening a door for a few minutes and it turns out, another guest was staying there. That could of potentially been a dangerous situation-INCREDIBLY dangerous. We had a key and everything. I had to go downstairs and get a new key. That was all an issue in its own but when we finally got to the room, it was DISGUSTING. The pillows were stained with yellow and wrinkly, like they didn’t even clean anything from a prior guest. There was also socks in the bathroom from a prior guest. We also found a bedbug in the pillow sheet and when we asked for new ones, the cleaning ladies look at us like we were crazy. I don’t recommend ANYONE coming here- not even my worst enemy. I’ve seen hostels better than this dump. You’d think that they’d make up for their dirty rooms with stellar service but you get absolutely nothing. For almost a hundred dollars I didn’t expect the BEST, but I’ve paid less for infinitely...