Holiday Inn Houston-InterContinental Arpt by IHG — Hotel in Houston

This hotel is probably the oldest hotel in the surrounding area - likely built in the 1980s and as much as they tried to do a lipstick renovation to it, it is showing its age. Holiday Inn struggles with these types of hotels in their brand - old and outdated, with poor renovations and low rated customer service. It’s this type of hotel that weakens the Holiday Inn brand with IHG. Regrettably, this owner somehow got the brand approval from IHG and is running it as a Holiday Inn, but IHG should understand all this does is create stronger loyalty at other brands. This is my 2 cents on the hotel overall.

Now for the details as to why this hotel is terrible and left my family utterly disappointed with our 4-night stay begins with the cleanliness/condition. I traveled to Houston Texas with family for a wedding and the wedding block as at this hotel. I called a few days prior and requested a crib/pack-n-play for my 1.5-year-old daughter. The front desk stated we don't have any, the manager confirmed they do not have any. I know it is a brand standard for them to carry these, but that is fine. We purchased our own when we arrived and left it in the room for them to use after we checked out. Next was the cleanliness of the room and hotel itself. This hotel has questionable guests that stay here, locals and folks with bad intentions it seems. The halls smelled like smoke, and the room carpet was filthy, along with the bathrooms looked like untouched during their renovations. The fan did not work in the bathroom, which should be a health code violation, and the entire room felt dumpy and musty. The bathroom shower was so weak it was a trickle, the toilet wobbled and was so low and the bowl was made for a toddler. There was hair everywhere in the bathroom, not ours. We changed our own sheets the first night and requested a new blanket. We took our own trash out daily and requested new towels (I will get to the towels later). We double cased the pillows since they smelled so bad. We sanitized everything - we left the room in better condition than when we checked in which I hate to put that effort in, but this was just so terrible. We contemplated checking out and going to another hotel, but our entire family of thirty + rooms was staying and it would be too much of an effort. I still tipped the Housekeeper at checkout because she was overworked and I felt bad.

The incident that left me speechless was I came down to the front desk the last night of our stay and requested towels for me, my wife, and my daughter. We requested them from Housekeeping in the AM when my wife and I did our own housekeeping, but she did not have any. The front desk explained that I could only have 2 towels. I explained that we just returned from a wedding all day and we all needed to take showers, I would require 4 towels. The front desk began to argue and justify why 2 towels would be enough. It is a four hundred room hotel and their reasoning for 2 towels was they don’t have any towels. I was just so appalled and confused as to why this would be the 1 item that they would want to cut back on when the ENTIRE hotel could use a deep clean, better finishing touches, and attention to detail. Another very frustrating and pointless thing this hotel does is keep 1 entrance to the entire hotel open for in and our traffic. That means that four hundred rooms have to enter and exit through 1 of 6 entrances to the hotel as the other 5 are gated shut. It makes no sense at all why they thought this would be appropriate. And their shuttle driver gets upset when people are lined up to leave or enter due to the cramped entrance and begins to honk the horn getting upset people are trying to park and navigate around the loosely throughout parking lot entrance ordeal.

Overall, this hotel needs attention in so many areas, it honestly is a lost cause. IHG will probably let the current owner ride out the franchise agreement and then it will get converted to something economy if around still and honestly, that is what it is. A third-rate hotel with third rate customer service. I urge guest to seek other accommodations if possible. The frustration and annoyance of the customer service and lack of care at this hotel made me write this review. The guest service manager on duty and his snarky attitude suggested I complain to corporate if I was not happy with his service in a way that showed he did not care either way. I saw so many unhappy guests staying at this hotel – it was sad that IHG allows this...

This hotel is probably the oldest hotel in the surrounding area - likely built in the 1980s and as much as they tried to do a lipstick renovation to it, it is showing its age. Holiday Inn struggles with these types of hotels in their brand - old and outdated, with poor renovations and low rated customer service. It’s this type of hotel that weakens the Holiday Inn brand with IHG. Regrettably, this owner somehow got the brand approval from IHG and is running it as a Holiday Inn, but IHG should understand all this does is create stronger loyalty at other brands. This is my 2 cents on the hotel overall.

This hotel has questionable guests that stay here, locals and folks with bad intentions it seems. The halls smelled like smoke, and the room carpet was filthy, along with the bathrooms looked like untouched during their renovations. The fan did not work in the bathroom, which should be a health code violation, and the entire room felt dumpy and musty. The bathroom shower was so weak it was a trickle, the toilet wobbled and was so low and the bowl was made for a toddler. There was hair everywhere in the bathroom, not ours. We changed our own sheets the first night and requested a new blanket. We took our own trash out daily and requested new towels (I will get to the towels later). We double cased the pillows since they smelled so bad. We sanitized everything - we left the room in better condition than when we checked in which I hate to put that effort in, but this was just so terrible. We contemplated checking out and going to another hotel, but our entire family of thirty + rooms was staying and it would be too much of an effort. I still tipped the Housekeeper at checkout because she was overworked and I felt bad. The incident that left me speechless was I came down to the front desk the last night of our stay and requested towels for me, my wife, and my daughter. We requested them from Housekeeping in the AM when my wife and I did our own housekeeping, but she did not have any. The front desk explained that I could only have 2 towels. I explained that we just returned from a wedding all day and we all needed to take showers, I would require 4 towels. The front desk began to argue and justify why 2 towels would be enough. It is a four hundred room hotel and their reasoning for 2 towels was they don’t have any towels. I was just so appalled and confused as to why this would be the 1 item that they would want to cut back on when the ENTIRE hotel could use a deep clean, better finishing touches, and attention to detail. Another very frustrating and pointless thing this hotel does is keep 1 entrance to the entire hotel open for in and our traffic. That means that four hundred rooms have to enter and exit through 1 of 6 entrances to the hotel as the other 5 are gated shut. It makes no sense at all why they thought this would be appropriate. And their shuttle driver gets upset when people are lined up to leave or enter due to the cramped entrance and begins to honk the horn getting upset people are trying to park and navigate around the loosely throughout parking lot entrance ordeal.

Overall, this hotel needs attention in so many areas, it honestly is a lost cause. IHG will probably let the current owner ride out the franchise agreement and then it will get converted to a Ramada or something economy if around still and honestly, that is what it is. A third-rate hotel with third rate customer service. I urge guest to seek other accommodations if possible. The frustration and annoyance of the customer service and lack of care at this hotel made me write this review. The guest service manager on duty and his snarky attitude suggested I complain to corporate if I was not happy with his service in a way that showed he did not care either way. I saw so many unhappy guests staying at this hotel – it was sad that IHG allows this...

I rarely write bad reviews unless something is seriously wrong! I have stayed at many IHG hotels before and this one is by far the worst experience I’ve ever had. My partner got to this hotel a couple days before me I was brining our dogs. before the dogs and I arrived he made sure it was okay to have dogs at the hotel. They said yes and that the pet fee is $150 per stay. He pays the fee and the next day we arrive. On the website it says we warmly welcome pets, I laugh at this everytime I read it because it couldn’t be farther from the truth. Every staff member was cold and rude when it came to them. It got to the point where we felt harassed. Every time a single staff member would see them they would ask what room number we were. I didn’t think anything of it they were probably just checking to make sure we paid our fee. After the 6th+ member asking us what room I started to get a little weirded out. The next day I go to take a shower and the water doesn’t come out of the facet. I call downstairs from the room to see what’s going and and the lady tells me she will send maintenance up. I ask her if she knows around when they will get up here just so I can take the dogs out of the room so they’re not in the way and I know some people are uncomfortable around dogs. She goes on to tell me that I shouldn’t have my pets, I never paid for the pet deposit, oh there’s 2 pets??? That’s $150 per dog. Blah blah blah. I bring down the bank transaction for her to see the $150 we paid and then brought up the companies policy on pets. The policy says “we warmly welcome pets for $150 per stay fee” all other holiday ins in the area say per pet if that’s what they’re meaning this policy didn’t say that. Overall she ended up saying oh she sees it now??? She’s make a note. I genuinely felt harassed. And mind you this is all because I wanted to take a SHOWER. This conversation had nothing to do with the pets. When the water finally did turn back on it was brown. There was brown ring around the bath tub afterwards it was so disgusting. Things seem to settle later on until we ask them to clean our room and provide new towels and toilet paper. We told them we’re taking the dogs out of the room to go play for a few hours we will be back if they could please have someone come clean the room. They agree and we go on our way. We come back several hours later and walk up to the room and our key doesn’t work. We think oh we must have put our phones near it and deactivated it. My partner runs down to the front and they say they don’t have any records that he’s checked into that room, they checked him out earlier that day. What??? We still had a week left of our stay, which has been noted several times. They tell us that some other random man’s name is now checked into our room in the system. Mind you ALL of our belongings are still in this room. My purse, my wallet, everything. They gave someone else a key to our room, he went into our room and then came on told the front desk that someone’s stuff was in there. Luckily he didn’t take anything. This same situation happened 3 other times with them just checking us out and I would find out because our key wouldnt work. When we asked our room to be cleaned all they did was change the bedding and when we first got there we looked everything over and there was dark brown spots that looked like blood stains on the “new” blanket they put in the room. I was horrified and they never did change it out we just went and bought our own blankets. It was the most bizarre situation and place I have ever stayed. If you can stay anywhere else please do. This place is so insanely unorganized and disgusting. Stains everywhere, AC that only worked half the time, brown chlorine smelling water, blood maybe in the bedsheets, letting someone else have access to our room. Insanity. Wont...