Best Western Plus Suites Hotel - Los Angeles LAX Airport — Hotel in Inglewood

Horrible customer service and management. I woke up this morning in complete disbelief amazed at how badly my friends and I were treated yesterday it was honestly a horrible experience. We booked a room through Expedia and a day before we were considering cancelling the room so my friend and I called the hotel with question regarding canceling I myself spoke to Jo , a supposed manager whom was very rude her response too me was “I already told your friend you guys need to call Expedia with questions”! We were not able to cancel the room so we arrived at the hotel the next day and we then were told our room was no longer booked long story short it was an error on the hotels end and we ended up getting the room we originally booked. We checked in at 5pm and needed to leave by 7pm to attend a concert in Inglewood. We got a call from Destiny the representative at the front desk advising us someone complained about the music. I advised her to let them know we were about to leave either way so the noise would stop. Her response to me was “if your going to have that attitude I am going to have to ask you to leave the hotel” a friend then respond telling her we would turn the music off and thanked her for the courtesy call. Minutes later the cleaning lady whom only spoke Spanish came to our door to advise us again of the noise complaint. I told her we already turned the music off and advised her we were on our way out either way so the noise was about to completely stop. As everyone was gathering there things to leave because our Uber was on its way we then received another knock on the door it was the rep destiny and the cleaning lady who had previously came to our door. Destiny started ranting as soon as we opened the door saying how she already checked us out so we needed to gather our things and leave the hotel threatening us to call the police and also advised us we would not be receiving a refund and of course then everyone became upset the cleaning lady then started asking destiny question telling us she didn’t understand what was going on said all she told her was that we turned the music off and we were already on our way out. A friend then accused destiny of being racist for not responding to the cleaning lady whom only spoke Spanish destiny then said “I have black members I am not racist” and everything from there was a no go, that was completely disrespectful as the friend who made the comment is a dark skinned girl so we just gathered our things and left the hotel because the disrespect and lost money was no longer worth our time . I would never book a room with this hotel again because of the inconsiderate unprofessional employees they have working there. It was a horrible experience and I hope me taking the time out of my day to write this review is taken to higher management Re: room 211 booked...

The hotel is in a convenient location for the airport. Nothing much to do around the hotel, a couple of shops and fast food places but you need a car or a taxi to get everywhere further out.

We did not feel welcome here. We are not fussy travellers at all and do not expect a red carpet reception but the front desk staff seemed to be bothered by our presence instead of welcoming us.

Parking costs $10 per night, which I already knew from having researched the reviews. This, however, was not mentioned at all during the check in nor were any directions given to the car park. The charge simply appeared on my bill when I checked out. The swimming pool was out of service, no apology given from the front desk. In fact, it was not even mentioned during the check in. Only when I noticed the sign and asked the receptionist, I was told that there is something wrong with the pump and yes, it will be out of action for the duration of our stay. I feel that hotels should offer their guests something extra if they cannot provide all the facilities that they advertise (my kids had been looking forward to using the pool). Or at least they should offer a proper apology.

There is just one elevator that takes a long time to get anywhere with queues forming during the morning rush hour. It doesn't help that the housekeeping staff use the same elevator to travel with their trolleys. The keycards are very fussy, I had to get them changed 3 times as they stopped working. Very annoying, especially if you have to wait again for the elevator. The underground parking is OK, might be a bit difficult with a bigger car but it wasn't full so not a big problem.

The breakfast is OK, the usual American sugary food, forget it if you are looking for anything healthy but that's a problem in many American hotels. The breakfast room is very small so if you are a late bird, you will struggle to find space to sit down. The biggest problem, however, that has been mentioned many times in these reviews, is the plastic cutlery or things such as bread wrapped in cling film. WHY? I understand that the hotel cares more about costs than the environment but surely in the world that is trying to reduce its use of plastic, this must be damaging to the hotel's image. I really don't get it.

The rooms were fine, a bit dated but I did not inspect the cleanliness too much after I found a mouldy sandwich in the fridge. Would I stay here again? Probably not. I understand that things go wrong sometimes but the staff seemed that they didn't really care. I also can't get over the unnecessary use of plastic and next time will choose a hotel that is more...

Terrible! After being on Amtrak for 35 hours my sister and I arrived around 9:30 to read a sign that said the elevator would be out until the 19th of March. We arrived on the 6th! I asked why we had no been notified in advance. The gentlemen said they tried to call and then stopped and changed to email everyone. Got neither a call or email. They offered to refund my money however we were tired and had no car. So we were put on the third floor. Was told I could talk to the manager in the morning. Got to room and ordered dinner. I then called and talked to the same gentleman and asked that we be moved the next night to the second floor. No rooms on the first floor. We had a full day planned the next day so really could not change hotels. Was told he would call me back in 10 minutes but I had to guarantee I was going to stay. So while waiting for his call I proceeded to get ice. The ice machine did not work. So after 20 minutes I call back and spoke with a woman. She said that she would call me back in 5 minutes concerning the move and have someone bring me ice right away, plus have the ice machine fixed. (Wasn’t fixed while we were there). She did call and said they would move us the next day and the ice would be right there. Our food arrived after 45 minutes after I called. With in that time the ice never came so I finally went to another floor and got. I was thanked for going to get it when I called and told them not to bother! The next morning I spoke with Jo, the manager. I again asked about not being notified about the elevator. She informed me they didn’t know it would be out. The sign on the desk was dated March 2! She also said that it was to hard to notify 1000 people, meaning the gentleman the night before lied to me. She also told me we should go to another hotel because my sister, who has a pinched never in her hip and can’t do steps well, was a liability! Really! Is it legal to have a hotel opened without a elevator? I said what if someone in a wheelchair came in at midnight or later. She said we would refund their money. I told her I expected a discount and she gave me half price on the first night. She was very rude. Had other issues with the rude girl at the front desk the next day but I’m tired of writing. I do believe I should receive a full refund because of the elevator, being lied to and the rudeness of the front desk and the manager Jo! We were suppose to stay another two days later in the week but I canceled. Got on Hotwire and got a room at the Sheraton gateway, 4 stars, for...