Extended Stay America Select Suites- Jacksonville - Baymeadows — Hotel in Jacksonville

This review is long overdue from our vacation last year to Jacksonville, FL

Vacation plans were already planned. Hotel and car rental was paid in full and paid in advance. We just needed to take extra precautions due to Covid-19.

We booked our hotel reservations at: Extended Stay America - Jacksonville - Baymeadows, FL 8300 Western Way, Jacksonville, FL 32256 (in which I really don't think this is where we booked our room at. The pictures we saw online had no identical features that we ended up staying at. (picture taken in our room will be attached)

My husband and I arrived with our daughter to Jacksonville, FL on Friday at about 6 pm. I was suffering from a migraine so I waited in the car. My husband went to go check in and he was in there for 30-45 minutes only to be told that they were overbooked and they were calling us to inform us. Mind you we are traveling and our cellphones were with us at all times, in which we never received a call from the hotel. So they told him to go to the hotel and they told my husband "oh, no we haven't received a call that you were coming. Your name isn't in the system, so he called the hotel we first went to for the correct address which was on Lenoir Ave just to stay for the night. We didn't get checked in there from all the running to different locations until after 8pm.

So the next day we called over to the hotel 8300 Western Way to see if our room was ready, because check out was at 11a and check in is at 3p. So they were pushing us to be out at 11a and my husband said we are not checking out of the hotel to just drive around amously until 3p to check at the (so called) original hotel. We asked if we could come right over and she insisted on telling us check in isn't until 3p and also they have no clean linen and they were in the process of doing laundry.

Mind you our vacation still hadn't started yet, because we were still in the process of packing and loading up to go to another hotel. Vacation was on hold........

The hotel we stayed in for that one night is the pictures that we viewed and saw on the website we saw and decided to book our room. I actually loved it there.

So we made it over to 8300 Western Way and we were horrified by what the room (I have pictures) looked liked. I went to talk to the manager and let's just say her professionalism was very cold and not very inviting to say the least. She refused to give her name or even introduce herself only as "manager". I can't believe she approved these rooms as "check in ready"....smh. I was being a pretty good sport despite the circumstances of the way we started our vacation.

Customers that were staying at the hotel started coming up to the front desk, so I excused myself and told her I was going outside to smoke a cigarette and collect my thoughts. I really went outside and bursted into tears and was so frustrated and exhausted trying to have a conversation with someone who could care less about how we were treated by her staff....not to mention how she was treating me.

These pictures are the ones that were taken during our vacation last year August 3,2020. As you can see in these pictures this room looks like the people before us just moved out of the room and we were put in this room that hadn't been serviced by housekeeping. I didn't get a picture of the floor....I forgot to take a picture of how nasty the floor was. I spilt water on the floor and grab paper towels to clean it up....the paper towel was so black like the floor had not been mopped who knows how long.

facial hair shaving all over the bathroom sink

toothpaste spots on the mirror

the bathtub was dirty

the refrigerator had old spilled stains of juice and strands of hair

the garbage was full of trash already in room

the electric socket was cracked and pieces were missing

missing draws in the kitchen

peeling paint in the kitchen

visible dirty countertops and covering the stove and counter

the shower head was visibly dirty and the water didn't even flow correctly like a...

Hotels, please remember that the right staff makes a world of difference. I can overlook quite a few problems with a hotel if the staff are friendly and welcoming.||||I don't usually write reviews, but this was by far the worst experience I've ever had at any hotel. It was just one person behind the desk, but it only takes one person sometimes to ruin a whole stay.||||The guy that checked me in around 6pm on Aug 28 was super nice and helpful. I wish I could remember his name to acknowledge his great attitude. ||||Unfortunately, the lady working behind the desk four days later on Aug 31 in the afternoon was the rudest hotel staff member I've ever spoken with. Her name tag said something like Rochelle.||||We took our towels down to the front desk to ask for new ones. One of the towels was dirty from where I had cleaned up some water that had spilt on the floor. The lady at the front desk said, very rudely, that the towel is stained and that we would have to pay for it. We were all a little surprised by this as we've never been told by a hotel staff member anywhere that we would have to pay for a dirty towel. And how she knew it was "stained" and not just dirty, I have no Idea. Not to mention that whatever "stained" the towel came from their floor, not the spilt water. And the tone she used was so rude. I think no one should be spoken to like that. But especially not guests at your hotel. I imagine that Extended Stay expects it's staff to meet a certain standard of courtesy and hospitality when conversing with their guests. Whatever that standard is, she was not meeting it.||||Anyway, I said ok, we'll pay for it. Then she said that the hotel doesn't just buy one towel at the hotel. They buy them in a pack. So we would have to pay for a pack of towels. Fifty dollars for one dirty towel. She started saying that we could try to wash it ourselves and see if it cleans up. Otherwise, we would have to pay fifty dollars. I tossed the towel on the desk and said just bill me whatever you have to. Then she said that I threw the towel at her and that she was going to check me out of the hotel right now. As she started checking us out, she said she was going to put a DNR on me. I guess that means something like "Do Not Receive" for guest that are so bad that they don't want any of their hotels to take them. I figured whatever. At this point, I wasn't planning to stay at another extended Stay anyway.||||So, we went up to our room and packed our stuff and took it to the car. As I walked by the desk taking stuff to the car, she yelled "Are you ready to pay, sir!" Then she said she recognized me and that I had been kicked out of another Extended stay once before. Since I've never stayed at an Extended Stay before and never been kicked out of a hotel before, I said I think you've got the wrong person and kept walking to my car. I came back to the desk and she began to tell me that I had been kicked out before and showed me a little "DNR" note on her little Ipad thing. I said I've never stayed at an Extended Stay before. She said well, you've got a DNR note. Then she showed me a picture of my ID and said "that's you, isn't it?" Of course it was me since the guy who checked me in had made a copy of my ID. I just said whatever. I think she was trying to cover herself for checking me out of the hotel because of a dirty towel. But that kind of seems like defamation of character and maybe even grounds for a lawsuit.||||Then she said that she wasn't even going to charge me for the towel, the very thing that started the whole argument. AHHH! I said fine and left. ||||It goes without saying that she didn't give me a refund for the 5 nights left in my stay, but I'll do everything I can to get my money back.||||What a terrible experience over a...

Hotels, please remember that the right staff makes a world of difference. I can overlook quite a few problems with a hotel if the staff are friendly and welcoming.

I don't usually write reviews, but this was by far the worst experience I've ever had at any hotel. It was just one person behind the desk, but it only takes one person sometimes to ruin a whole stay.

The guy that checked me in around 6pm on Aug 28 was super nice and helpful. I wish I could remember his name to acknowledge his great attitude.

Unfortunately, the lady working behind the desk four days later on Aug 31 in the afternoon was the rudest hotel staff member I've ever spoken with. Her name tag said something like Rochelle.

We took our towels down to the front desk to ask for new ones. One of the towels was dirty from where I had cleaned up some water that had spilt on the floor. The lady at the front desk said, very rudely, that the towel is stained and that we would have to pay for it. We were all a little surprised by this as we've never been told by a hotel staff member anywhere that we would have to pay for a dirty towel. And how she knew it was "stained" and not just dirty, I have no Idea. Not to mention that whatever "stained" the towel came from their floor, not the spilt water. And the tone she used was so rude. I think no one should be spoken to like that. But especially not guests at your hotel. I imagine that Extended Stay expects it's staff to meet a certain standard of courtesy and hospitality when conversing with their guests. Whatever that standard is, she was not meeting it.

Anyway, I said ok, we'll pay for it. Then she said that the hotel doesn't just buy one towel at the hotel. They buy them in a pack. So we would have to pay for a pack of towels. Fifty dollars for one dirty towel. She started saying that we could try to wash it ourselves and see if it cleans up. Otherwise, we would have to pay fifty dollars. I tossed the towel on the desk and said just bill me whatever you have to. Then she said that I threw the towel at her and that she was going to check me out of the hotel right now. As she started checking us out, she said she was going to put a DNR on me. I guess that means something like "Do Not Receive" for guest that are so bad that they don't want any of their hotels to take them. I figured whatever. At this point, I wasn't planning to stay at another extended Stay anyway.

So, we went up to our room and packed our stuff and took it to the car. As I walked by the desk taking stuff to the car, she yelled "Are you ready to pay, sir!" Then she said she recognized me and that I had been kicked out of another Extended stay once before. Since I've never stayed at an Extended Stay before and never been kicked out of a hotel before, I said I think you've got the wrong person and kept walking to my car. I came back to the desk and she began to tell me that I had been kicked out before and showed me a little "DNR" note on her little Ipad thing. I said I've never stayed at an Extended Stay before. She said well, you've got a DNR note. Then she showed me a picture of my ID and said "that's you, isn't it?" Of course it was me since the guy who checked me in had made a copy of my ID. I just said whatever. I think she was trying to cover herself for checking me out of the hotel because of a dirty towel. But that kind of seems like defamation of character and maybe even grounds for a lawsuit.

Then she said that she wasn't even going to charge me for the towel, the very thing that started the whole argument. AHHH! I said fine and left.

It goes without saying that she didn't give me a refund for the 5 nights left in my stay, but I'll do everything I can to get my money back.

What a terrible experience over a...