Krystal — Restaurant in Jacksonville

This location is actively experiencing staff shortages. During my stay at a nearby hotel, on three separate occasions in the past week, I visited during the hours of 1pm and 3pm and only one staff is on duty. One (1) - that's right (1). No service available in drive thru. No dine in. One lady literally stated she's the only one at work and she's unable to open and operate drive thru (after 1pm) and she wasn't expecting other staff to arrive until after 2pm. 😳

As recent as yesterday, I decided to visit again for lunch - I witnessed a man in all black walking around the building after 3pm. When I approached drive thru, he was in the rear of the building using his foot to knock on the door. He was eventually given access by a lady in the restaurant. No one ever answered the drive thru intercom. I pulled up to the window and the same lady opened the window to say they are not open yet. This is after 3pm. You read that correctly 3pm.

If employees don't care to arrive to work, I struggle to believe they care about your food if and when they show up at this location. Sad state of affairs for whomever owns this location. I called with intention to report my experience to the 1-800-4krystals. No one answers. It's an automated message directing customers and employees to their website. As a customer, I reported my complaint on the customer contact form.

The university location is slow like molasses just to get a mini burger. Waited 15 minutes in drive thru with literally one car in line. Parking lot empty. I remember the days when Krystal had a timer in the drive thru to ensure speedy service. Now you are lucky to get...

11-06-21: First visit to this Baymeadows site, should’ve read reviews first as the bad ones were all accurate. We entered drive-thru line at 10:15 a.m., gave our order at approx. 10:40am after watching 3cars ahead of us pull out of line. Due to the cashier making no effort to be heard, we gave our order twice to make sure HE heard US. At 10:51, we get to the window, he confirms the wrong order. He types in our order again, which we receive at approx 11:01am, and we already know it is wrong because the receipt says “scrambled eggs with sausage” instead of the “eggs over easy with bacon” that we had repeatedly told him. So he replaces the sausage with cold bacon dripping in grease and the scrambled eggs with eggs fried flat with yolks broken. The grits were hot but no butter in them. All of this is offered up with no apology and, as we drive away, notice there is also no flatware to eat with or napkins. And to top it all off, after waiting roughly 45 min. thru the whole ordeal in 48 degree rainy weather, I find I have received a cup of coffee so tepid that Equal sweetener won’t dissolve in it. Were these discrepancies the fault of the young cashier (witness the receipt in error) or the obviously irate manager? Who knows? My recommendation would be to drive the extra 3-ish miles to the University Blvd Krystal’s where, for 27 yrs., I’ve had nothing but speedy,...

I never leave reviews especially for fast food places but I need to point out a great experience especially when that’s very rare at a fast food place in 2025. I used to frequent Krystal when they had the 5 for 5 a few years ago. My favorite fries and corn dogs in the whole country. Fast forward 10 years and Krystal is dying a slow death, they changed the fries and even got rid of the corn pups. My local restaurant on St. John’s Bluff has closed and prices have gone up substantially so I stopped going. I decided to give it another try while passing by today. To my surprise the fries are back the way they should be and the corn pups are back! They did change the corn pups to more of a generic corn dog but still not bad. When I received my order today (5/16/25 around lunch) the corn dogs were ice cold (not room temp which I don’t mind). I decided to go in and ask them to remake which is something I wouldn’t usually do. The woman behind the register greeted me with a great attitude and apologized and even volunteered to remake my entire order and gave me a drink as well. This is extremely rare for a fast food place to go above and beyond to make sure I had a good experience and would return again. I will definitely be coming to...